Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
We are an e-commerce focused on the European, North American, Oceania and Middle East markets who is specialized in high quality fabrics from top-notch mills for fashion professionals, designers and creatives. Sustainable, Surplus and Certified Fabrics.
C./ MASÍA DEL ROSER Nº 6-8 LOCAL 3, 17310, LLORET DE MAR, Spanien
Ok very impressed with quality of Fabric Sight textiles , particularly cupro and cotton gauze. No other cupro I have seen on the market compared to their level, it's breathtaking. The service is top as well, the lady who looks after my account Roxana is very kind attentive and on top on every order.
Atención al cliente inmejorable, resolvieron mis dudas y estuvieron atentos a los plazos de mi pedido. Tiempo de entrega razonable, gran variedad de productos y el pedido llegó en buen estado, se correspondía con la descripción en la web.
Very similar experience to both of the reviews below. Customer service at FabricSight is extremely poor and totally non-responsive. My most recent order was received in multiple shipments and is still incomplete. I experienced very long lead times and multiple shipment delays. Despite all avenues of communication (e-mail, telephone call, whatsapp) being explored, I have had no response whatsoever, let alone an update on the whereabouts of the rest of my order. No refund or financial compensation offered and I am completely out of pocket due to FabricSight.
Svar från Fabricsight
Hi Annabel,
We're truly sorry to hear about your experience. This is not the standard of service we strive for at Fabricsight.com
We understand how frustrating this must have ben and we are committed to do it better next time.
As some time has passed since and you have already received the full order, please reach out to our customer service team at hello@fabricsight.com or +34 601 99 38 21 in case you have any new inquiry and we´ll gladly assist you. We appreciate your patience and hope to make things right.
Sincerely, The Fabricsight Team
Scam!
It's three months after the order was made (valued north of €4500). They failed to deliver, didn't communicate, then blamed the factory and asked if we wanted to double the order so the factory would produce what they said _they had in stock_. We canceled instead.
!!! Now it's a month after the order was canceled, and they still haven't returned the money !!!
None of our asks are working. We're getting lied to or ghosted.
EDIT: For anyone wondering if their reply is sincere: it is not.
I did contact them by email and WhatsApp, was in contact with Elizabeth, Roxana, with Operations, Hello. I was lied to and later ghosted.
We ended up opening a charge back dispute (and we won, obviously), to which Fabricsight responded with grudges, because bank locked "their money".
What exactly would you call "expedited" or "taken very seriously" here?
You did exactly nothing to help, and every your action was hostile. The whole thing started January 19, ended with us winning charge back May 26. It's not a bad mood day, it's enough time to measure what is your "usual practice".
I caution against doing any business with Fabricsight with anything more than maybe 20 euro deals for one-time passion projects and only if you don't mind being ripped off.
Svar från Fabricsight
Hi Chris,
We deeply apologize for the inconvenience and distress this situation has caused. This is certainly not reflective of our usual practices, and we take your concerns very seriously.
I see this has been solved already. Next time, please contact us directly at hello@fabricsight.com or +34 601 99 38 21 with your order details, and we will expedite your refund process. We are also reviewing our communication procedures to prevent this from happening in the future. Thank you for bringing this to our attention.
Best regards, The Fabricsight Team
Really poor customer service! Shipment terms say 7-10 days but even 14 days later no shipping and no answer from the customer service. This happened to me with every order and this time it's really the last time I ordered with them!
Svar från Fabricsight
Hi Veronika,
We are very sorry to hear about your repeated negative experiences with our shipping and customer service. We understand the importance of timely deliveries and clear communication.
We are currently working on improving our shipping processes and customer service response times. Please contact us at hello@fabricsight.com or +34 601 99 38 21 with your order details so we can address this issue immediately. We value your feedback and hope to regain your trust.
Kind regards, The Fabricsight Team
General Note:
We acknowledge that these reviews pertain to older orders and we have since made significant improvements to our processes. We are committed to providing a better experience for all our customers. If you have any concerns or need assistance, please contact us at hello@fabricsight.com or +34 601 99 38 21.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
