We have used the dog leads for years so was looking at the website and discovered the dog beds! We have been on the lookout for a good quality orthopaedic bed for our Ridgeback dog...we ordered the N... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased the Zero shock dog lead 48” for my Labrador pup Dexter, he’s a growing boy at approx 18kg & very lively. Delivery was very quick & packaged well. I opted for the chocolate colour & the qua... Se mer
Företaget har svarat
Purchased a multicoloured "headlight" for our Cavapoochon. It was the second purchase of the light as we bought one for the Cavachon in early autumn as the evenings became darker. The light is comp... Se mer
Företaget har svarat
Quality products, prompt delivery, good prices = 10/10. (Only thing missing was my free Cocker Spaniel sticker so I can't really complain!) UPDATE:- I would like to add Ezydog sent on the dog sticke... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The UK's leading Dog Collars, Dog Harnesses and Dog Leads | @EzyDogUK NOW GO AND PLAY
Kontaktuppgifter
Town & Country Covers Ltd, Nevil Shute Road, PO3 5RX, PORTSMOUTH, Storbritannien
- 02392474711
- info@ezydog.co.uk
- ezydog.co.uk
4,5
Utmärkt
215 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Website easy to use and delivery was…
Website easy to use and delivery was quicker than expected
26 juni 2024
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
Great service and quick delivery x
28 maj 2024
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
We use EzyDog leads and harnesses for…
We use EzyDog leads and harnesses for our dogs and find that they provide security and comfort for our dogs whilst reducing knotting we have seen with other harnesses
1 juni 2024
Omdöme utan inbjudan
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
Very pleased with service and a great…
Very pleased with service and a great product would recommend them 👍
28 maj 2024
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
Good fit looks well made
28 maj 2024
Omdöme utan inbjudan
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
Happy customer for many years
I've been buying EzyDog for our various dogs for many years now.
The recent two, both one year old Cavachons, started off with XS chest-plate harnesses, inherited from others. Its a testament to the product that they last several dogs. As they grew out of these, I purchased X-link for them and found them to be of the same excellent quality as all other products.
The X-link are great for winter and ideal to fit their "headlights" but a bit heavy when the weather is warmer. My most recent purchase has been the chest plate, in the S size. They fit beautifully and I look forward to many more years of happy dogs with comfortable clothes.
20 maj 2024
Omdöme utan inbjudan
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
The website is super easy to use
The website is super easy to use. Returns are just as easy with the paperwork that comes with the product. The only negative is that you have re order a faulty product, rather than have it replaced
23 maj 2024
Omdöme utan inbjudan
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
The small is on the last adjustment of…
The small is on the last adjustment of my jackrussell and shiztzu the chest plate one rubs under the armpits a little but brilliant quality long lasting no escapes so far and I've nearly got the whole collection perfect colours as well need discounts
28 februari 2024
Omdöme utan inbjudan
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
Quality Products & Amazing service
Excellent service now have 3 different collar and zero shock lead sets, ordered in blue but received a phone call within couple of hours to say it wasnt in stock and would i like a different colour or a refund, chose a different colour arrived next morning.
Amazing service but quality products too.
20 maj 2024
Omdöme utan inbjudan
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
Excellent
Speedy delivery
Excellent
Lead light but strong enough for a 45k Mastiff
Collar perfect fit
26 april 2024
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
Awesome product and service
Having spent a bit of time researching and reading reviews I wanted to give my 8 month old puppy the safest travel experience as he moved from a cage in the boot, to becoming a back seat driver with all the excitement of windows, passengers and funny looking buttons and levers.
I opted for the EZYDOG isofix lead and it works a treat. Extremely well made and designed to last, I hope I never find out how well it fares in a crash but it will certainly help restrain my fur baby exactly where I want him!
18 april 2024
Omdöme utan inbjudan
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
100% satisfaction
Bought an Ezydog Bungee lead,
Fast and efficient service, free delivery and an excellent product.. Have 3 dogs and have bought these leads many times over the years and 100% satisfied value for money
last leads were replaced 6 years ago
26 april 2024
Omdöme utan inbjudan
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
Have been looking for a decent dog…
Have been looking for a decent dog harness for ages. I recently 'dog sat' for a neighbour, his dog had a Ezydog harness that looked the biz, so I checked it out on the internet and bought one myself. Its so easy to adjust and fit (unlike the one it replaces). No longer does my dog have to wear it 24/7 due to the difficulty fitting, this ones a doddle and a reasonable price - you get what you pay for these days and in this instance you do seem to get a lot.
27 april 2024
Omdöme utan inbjudan
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
Bought a harness for my puppy
Update based on reply from seller- so they're saying the plastic is basically dog proof and wouldn't show any teeth marks if chewed to the point that the strap inside the plastic is almost entirely severed? Nonsense lol.
I'm glad a lot of people have good experiences with this company but in my mind, the measure of a good company is a lot about how they deal with issues that arise. Every company will have products that have issues here and there, it's to be expected no matter how well made etc. something generally is. The companies comments suggest my problem is not a genuine issue and passes off blame instead of just owning up to the fact that defects occur. I'm sure my money won't be missed but I'll find a brand that better deals with genuine problems and doesn't try to skirt them.
They were faster to respond to my negative review than they were to my genuine query.
------------
Original review -
Bought a harness for my puppy. Put it on her for one short walk and immediately took it off on return. The strap inside one of the adjustment sliders was ripped almost all the way through.
The company insists this must be due to my puppy having chewed through it. This isn't possible because the ripped part was inside the plastic slider and the plastic part isn't chewed.
They've said, "A dog mouthing on it can happen in seconds and unfortunately where dogs teeth are designed to chew webbing it not match for them." Put aside the fact that the dog didn't chew it and it was probably a faulty item since it ripped inside one of the plastic bits where the dog couldn't have chewed it, their response doesn't exactly suggest their items are particularly durable or good quality does it? I've got a ratty old leash from the days when she *did* chew on her lead constantly and it's still far more intact than this harness, which was used for about an hour.
Can't recommend them at all.
19 april 2024
Omdöme utan inbjudan
Svar från EzyDog UK
Hi Christina,
Thank you for sharing your feedback regarding your recent experience with the Chest Plate Harness.
We'd like to address the points you've raised:
We want to clarify that, due to the legally binding sale of purchase made through the original chain seller and the absence of a direct purchase from us, we are not liable for issuing refunds or replacements. As you did not claim a receipt from the seller, this is something you must discuss with them.
Regarding the signs of chewing, while we understand your concern, it's essential to note that the damage observed was indicative of a chewing marks.
The possibility of the product being previously used or returned to the store is possible. However, it's crucial to understand that our liability is limited to the condition of the product at the time of sale. Any issues arising post-purchase may be subject to the policies of the original seller.
We appreciate your concern regarding the plastic part of the harness. However, it's important to clarify that our products are designed to withstand typical usage, including the potential for chewing. Just because there was no chewing on the plastic, does not claim the harness was never chewed. We cannot guarantee against damage caused by improper use or handling.
We stand by the quality of our products and will address any genuine concerns accordingly.
We value your feedback and appreciate the opportunity to clarify our position. If you have any further questions or concerns, please feel free to reach out to us directly.
------------------------------------------------------------------------------------------------
Hi Christina,
Thank you for your updated review.
Your picture showcased no signs of chewing on the plastic, we're simply reiterating the earlier point you made. Our plastic adjusters are by no means chew proof, however yours showed no sign of this.
As we stated earlier, and must reiterate, you did not take your receipt for your purchase with the original seller. We can not assist you further, due to the legally binding sale of purchase. We advise you to go back to the seller.
This product has won countless awards and been around for over 25 years, altered and adjusted throughout the years, however it has not been updated within the last 10 years.
We do genuinely value your feedback and appreciate the opportunity to clarify our position. Please feel free to reach out to us directly, we do urge you to also contact the store you purchased from.
- TH
Really not good
Really not good, purchased a collar that came undone 3 times leaving my dog to run free! Was advised to take back to where I purchased it from which was unfortunately 250 miles away, purchased while away on holiday. Ezydog asked if it had slipped over his head! Couldn’t help but laugh - they must think
I’m stupid! Gave up in the end, will go back to my reliable supplier!
22 mars 2024
Omdöme utan inbjudan
Svar från EzyDog UK
Hi Jackie,
We're really sorry to hear about your experience with our products.
This concern has been handle internally and due to the legally binding sale of purchase with an alternative supplier, we are unable to proceed further. The shop in where you originally purchased from is one of our many trusted pet stores. They are more than happy to find a resolution if you would be willing to contact them.
We are concerned about any fault with our products and take the safety of the animals using them very seriously. As you are unwilling to send us any images of the product then we are not able to progress this or offer any resolution.
It is worth mentioning that our customer service advisor requested a picture of the broken product in question, to which you replied: "Don't worry about it, but if this happens to another dog they could run off and get hit by a car", this doesn't help us, or you solve the problem.
The customer service advisor attempted to find a resolut for you as previously mentioned. We're more than happy to further investigate this issue if you are willing to provide us with the information requested. Until then, you will need to resolve matters with the pet store, due to the legally binding sale of purchase.
- TH
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
Good products
Easy to order, good quality product and colour. Quickly sent out. Bought these products before and was pleased with them.
25 mars 2024
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
The waterproof light that isn't waterproof
Not impressed with ezy dog customer service. Paid £30 for a dog light that when ordered claimed on Amazon that it was waterproof. The first one lasted a while and when it stopped working they sent us a second one however this stopped working almost immediately after the dog went for a swim. Now ezydog have changed the description on the website and removed the term "waterproof". To be honest without the term waterproof it's hard to justify 30 pound for a dog light when there are lots of others that are water resistant for much less. Looks like they are trying to get out of a refund by now saying the light isn't waterproof when the description for the one we ordered in October clearly states that it is. It looks like I may have to get Amazon to intervene in order to get a refund.
Edit - in response to the reply. Had the original description not stated waterproof but only water resistant I would not have purchased it. I did contact seller directly via Amazon but was fobbed off and I got a refund directly from Amazon after returning it which is why I left the review. The light itself is very good when it works but I do think that if it isn't truly waterproof than it is a bit overpriced. Last year we originally had one of the old models with the removable battery and that was definitely waterproof however when we purchased the replacement package to put the battery in the waterproofing was lost despite the addition of a seal.
5 mars 2024
Omdöme utan inbjudan
Svar från EzyDog UK
Hi Nigel,
We're sorry to hear about your experience with our product and our customer service. We strive to provide top-notch service and ensure our products meet our customers' expectations. However, after reviewing your concerns, we'd like to clarify a few points.
Firstly, regarding the availability of our product on Amazon, it's important to note that our products may fluctuate in availability due to various factors, including stock levels. The fact that our product is not currently available on Amazon does not reflect any issues with its quality or functionality.
Regarding the waterproof claim, we have always been transparent about the capabilities of our products. While our dog light is designed to be water-resistant, prolonged submersion can potentially affect its performance. We continuously update our product descriptions to accurately reflect its features and limitations, and if there have been any changes, they are made to ensure clarity for our customers.
We apologise for any confusion caused and any inconvenience you may have experienced. As part of our commitment to customer satisfaction, we did offer a replacement when you initially contacted us about the issue with your first light. We remain dedicated to resolving this matter to your satisfaction and encourage you to reach out to us directly so we can address your concerns and work towards a resolution.
Thank you for bringing this matter to our attention, and we appreciate the opportunity to assist you further.
- TH
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
Great quality as always
Great quality as always , very fast service and delivery thanks
26 februari 2024
Svar från EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.