This company continued billing a nonprofit for two years without a single use of the platform and then refused to cancel and refund the charges. Hiding behind policy while retaining nonprofit fund... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great support. Lee was very thorough onboarding and always quick respond, always there to help. Will has been extremely helpful from the start as well. Definitely recommend.
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We use these programs as part of our yearly maintenance routine. Since we only need them twice a year, we have the flexibility to pause the software and pay a small fee to keep our access. This way, o... Se mer
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My complaint is the hidden fee they charge for special characters for using the first name, address, city, etc input for the text messages. These input are typically standard but with ez text they cha... Se mer
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Företagsinformation
Om EZ Texting
Skrivet av företaget
Since 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going.
Secure trusted numbers.
Build attentive audiences.
Craft effective texts.
Start free today.
Kontaktuppgifter
548 Market Street, Suite 44523, 94104, San Francisco , USA
- eztexting.com
The Most Powerful SMS Features Available
3,5
Medel
242 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Svar från EZ Texting
Hi Adam, We're so glad to hear it! Thank you for the kind words. Keeping things simple and seamless is exactly what we aim for, and it means a lot to know we're delivering on that for you.
Great support
Great support. Lee was very thorough onboarding and always quick respond, always there to help. Will has been extremely helpful from the start as well. Definitely recommend.
27 mars 2026
Svar från EZ Texting
Hi Dave, Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with our team. We truly care about making onboarding smooth and being there when you need support. We really appreciate your recommendation and look forward to continuing to support your success!
Wish there was a short cut if we need…
Wish there was a short cut if we need to edit 60 workflows at once, rather than edit ine by one. Same with adding multiple keywords to a campaign at once. It's too tedious, the way it is now.
27 mars 2026
Svar från EZ Texting
Hi Barbra, Thank you for your feedback. We really appreciate you taking the time to share this. We understand how managing a large number of workflows or keywords individually can feel tedious, and your input highlights an important opportunity for improvement.
In the meantime, we recommend reaching out to your account manager. They may be able to suggest potential workarounds or more efficient ways to accomplish what you're looking to do.
Thanks again for your insights!
Svar från EZ Texting
Hi Jay, Thank you for your review! We’re glad to hear everything has been clear and helpful.
If you ever have ideas for improvements or features you’d like to see, we’d love to hear them. Your feedback helps us continue to improve.
You can keep your messaging costs under $10 per campaign, making it a highly cost-effective way to reach your customers. With such a low investment, the potential return is strong—allowing you not onl
You can keep your messaging costs under $10 per campaign, making it a highly cost-effective way to reach your customers. With such a low investment, the potential return is strong—allowing you not only to recover your cost, but to generate meaningful profit and continued engagement.
18 mars 2026
Svar från EZ Texting
Hi Hadi, Thank you for your review! We’re glad to hear you’re finding EZ Texting to be a cost-effective way to reach your customers and drive strong results. It’s great to know the platform is helping you engage your audience while keeping costs manageable.
We appreciate your support and are happy to be part of your success!
Overall horrible experience
This company continued billing a nonprofit for two years without a single use of the platform and then refused to cancel and refund the charges.
Hiding behind policy while retaining nonprofit funds shows a clear lack of accountability. These are donated dollars intended to care for animals, not to sit unused in a billing system.
The platform is also ineffective and failed to deliver value.
This is not a billing oversight. It is a refusal to correct an obvious issue at the expense of a nonprofit organization.
24 mars 2026
Omdöme utan inbjudan
Svar från EZ Texting
Hi Jodi, Thank you for sharing your experience. We’re very sorry for the situation and understand your concerns.
A member of our Support team has been in touch, and a refund has been initiated for the recent renewal. We appreciate the opportunity to make this right for you and address the issue directly.
If you have any further questions or need anything else, please don’t hesitate to reach out.
Special Character Fees
My complaint is the hidden fee they charge for special characters for using the first name, address, city, etc input for the text messages. These input are typically standard but with ez text they charge you. They consider it a special character so instead of you paying 1 credit its 2 credits per message and that adds up big. My first campaign was 350 but thats 700 credits for one campaign. The next day same things. They have packages but the packages are super small its like 22 dollars for 500 credits and 45.00 bucks for 1300 credits. Thats literally little to nothing if you have to use the brackets that include the first name or address. Whats the point of skip Tracing leads if you can include that person's data within the message. My messages are under 160 characters but since im using those specific characters im charge 2 credits per message. I paid 75.00 for the monthly package that comes with 500 credits or maybe 1k credits its so laughable because if I send 350 a wk that over 45.00 per wk. For an extremely low amout of messages. This company is playing people out of money. Its ridiculous 😒
19 mars 2026
Omdöme utan inbjudan
Svar från EZ Texting
Thank you for taking the time to share your experience. We understand this can feel confusing. To help clarify, messages are billed based on total character length, not specifically for using personalization fields. When fields like first name or address are inserted, they populate with actual contact data, which can increase the overall message length. In some cases, this can push a message into multiple segments (for example, from 1 to 2 messages), which results in additional credits being used. Longer messages, combined with personalization or added content (like opt-out language), can make this happen more quickly than expected. We’d be happy to take a closer look at your campaigns and help you optimize message length and usage so you can get the most out of your credits. Please feel free to reach out to our Support team. We’re here to help.
Thank you again for sharing your feedback!
Good but ... EZTEXTING 3% credit card fee is a poor choice
The templates are excellent and the overall service is strong. However, their decision to add a 3% credit card surcharge is disappointing. In my view, businesses—especially service-based ones—should treat payment processing fees as part of their normal operating costs rather than passing them directly on to customers. While the product itself is very good, this pricing approach feels like a poor business choice and detracts from an otherwise positive experience.
5 mars 2026
Svar från EZ Texting
Hi Todd, Thank you for your thoughtful feedback. We’re glad to hear you’re enjoying the templates and overall service. We appreciate you sharing your perspective on payment processing.
We understand how added fees can be a concern. To help offset this, we do offer an ACH payment option with no fee, which many customers find to be a helpful alternative. Our support team is happy to help if you have any questions about this payment option.
Thanks again for your feedback as we continue working to provide the best possible experience.
great tool to for organizational…
great tool to for organizational messaging. Its quick
and easy to use.
17 februari 2026
Svar från EZ Texting
Thank you for your review, Tanzia! It's great to hear that EZ Texting is an easy-to-use tool for your communications. We appreciate your support!
Not everyone in my group receives the…
Not everyone in my group receives the text, even though I'm being charged.
23 februari 2026
Svar från EZ Texting
Thank you for sharing your feedback. Based on what we can see, your delivery rate for recent sends is about 99%, which is excellent and indicates a very clean contact list with delivery rates well above industry averages.
That said, with any SMS campaign it’s normal for a small percentage of recipients not to receive a message due to factors outside the platform, such as a phone’s wireless service at the time the message was sent or device messaging settings. If someone reports they didn’t receive a text, we recommend they check their phone’s messaging settings to ensure messages aren’t being filtered into an unknown sender or spam inbox. Using our Contact Card feature can also help recipients save your contact and avoid this.
If you’d like, please reach out to our Support team and we’d be happy to review a specific campaign with you to take a closer look.
EZ Texting is not just for marketing…
EZ Texting has been an incredible internal communication tool for faculty and staff of two large divisions at our medical school.
17 februari 2026
Svar från EZ Texting
Hi Holly, Thank you for your review! It's great to hear that EZ Texting has been an effective tool for your internal communication.
It is a good service, but there are alternatives that are quite a bit cheaper. It is overpriced.
As a texting service, this works great but the price keeps going up and I feel like I’m getting ripped off. It went from $224 last year to 309 this year. We will finish out the year, but we will not be renewing next year. You are pricing yourself out.
23 februari 2026
Svar från EZ Texting
Hi Mark, Thank you for your honest feedback. We're glad to hear the service has worked well for you, but are sorry to hear that pricing changes have been frustrating.
We've continued investing in reliable deliverability and product enhancements that can make a meaningful difference compared to alternatives. That said, we completely understand the importance of aligning with your budget and business needs. We’d welcome the opportunity to review your account and current plan to see if there’s an option that better aligns with your usage and budget. Our team is happy to take a closer look and explore alternatives with you.
Thank you again for your feedback. We truly appreciate your business.
great customer service - ease of use!
EZ Texting is a very economical and effective platform for mass texting. I have been a customer for almost 10 years and appreciate how they treat me as a customer. The platform is easy to navigate. What few times I have had to reach out to Customer Service, the response time was quick and courteous. Great company to work with.
17 februari 2026
Svar från EZ Texting
Hi Dan, Thank you for being a valued EZ Texting customer for nearly a decade! We’re thrilled to hear that EZ Texting continues to be an economical and effective solution for your mass texting needs. We appreciate your kind words about our platform and Customer Service team. It’s our goal to provide both a reliable product and a positive experience every time you reach out. We truly appreciate your support and look forward to continuing to work with you.
Smooth process
Smooth process, good input and assistance from staff as I researched various vendors
12 februari 2026
Svar från EZ Texting
Hi Judy, Thank you for your review! We’re glad to hear the process was smooth and that our team was helpful as you evaluated different vendors. We are thrilled to help support your texting efforts.
We’ve had a great experience working…
We’ve had a great experience working with EZ Texting. Their team is incredibly helpful, responsive, and attentive to our needs. They truly care about making sure we’re using the platform effectively and feel supported every step of the way.
10 februari 2026
Omdöme utan inbjudan
Svar från EZ Texting
Hi Gabby, Thank you so much for your kind words! We’re thrilled to hear you’ve had a great experience and that our team has been helpful and responsive. Supporting you and making sure you feel confident using the platform is very important to us, and we truly appreciate your feedback.
It's a great app to use
It's a great app to use, it has made communication with our members easy.
3 februari 2026
Svar från EZ Texting
Hi Eugene, Thank you for your review! We’re glad to hear EZ Texting has made communication with your members easy. We appreciate your support and are happy to be part of your efforts.
PSK POV
Overall, very helpful. Only critique is that I could not easily locate a 'resend' option for recurring group text message over weather closing.
3 februari 2026
Svar från EZ Texting
Hi Peter, Thank you for your review. We’re glad to hear EZ Texting has been helpful for you!
Regarding resending a group message, you can do this by going to Campaigns, clicking the three dots next to the campaign, and selecting “Create New Draft." Then send or schedule it as usual.
If you’d like help walking through it, please don’t hesitate to reach out. Our team is happy to assist.
Svar från EZ Texting
Hi Robert, Thank you for your review! We are thrilled to hear that you find EZ Texting easy to use and affordable. We're honored to help support your organization.
My experience echoes what so many…
My experience echoes what so many people here have experienced. I signed up, had my campaign approved and when I went to send my first message and I needed to purchase more credits to complete the send. I purchased the credits but then when I tried to send the message my campaign was all the sudden back in the review stage and the message wouldn't send. I was never able to resolve the issue and tried to get a refund for the credits that I purchased for the campaign and they've been giving me the run around for 4 weeks.
This seems like the standard for this company, tell people they need to pay for credits for a campaign, they pay and try to send a message, then say the campaign is back in review, and never refund the money or send the messages for the campaign.
The customer service is confusing and non-existent. Every time you try to contact someone, if you manage to get ahold of someone, they say you need to contact a different department (despite having only one email address available for support). It was the run around for 4 weeks.
I then tried to dispute the charges in my online banking portal but that option wasn't available for this merchant. I actually hadn't seen this before, a merchant that went out of their way to remove the banking dispute option at customer's banks - I guess EZ Texting planned for this? Fortunately our company handles National Institutes of Health grant programs so we have excellent fraud protection through our commercial bank, but I did have to go in to the branch to finally get my money credited back to my account.
Bottom line, do not use this company, there are other SMS providers out there that operate their business in good faith.
28 januari 2026
Omdöme utan inbjudan
Svar från EZ Texting
Hi Brian, Thank you for sharing your experience. We’re truly sorry for the frustration this caused, and we understand how disruptive that must have felt.
We’d like the opportunity to review your account in detail and better understand what happened, including the credits and refund concerns you mentioned. If you’re open to it, please reach out to our team so we can take a closer look and help clarify next steps.
We appreciate you taking the time to share this feedback, and we’re sorry this experience fell short of expectations.
Was able to a report I needed.
16 januari 2026
Svar från EZ Texting
Hi Jeanne, Thanks for your review! We are thrilled to hear that EZ Texting is working well for you and your reporting needs. Please let us know if you have any feedback on how we can make your experience even better. Thanks again for your review.
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