My glasses broke today and I went into to the Whitstable branch and asked if they could possibly help me. The gentleman I saw could not have been more helpful and pleasant, he repaired my glasses for me and didn’t charge me anything for his time. I could not recommend this shop more

Lovely service as usual! Never had a problem in 25+ years!

I have been with the eye emporium for 5 years now. The staff are really professional and helpful and there is a good choice of eye care and glasses, with a great after sale service. Sue is very welcoming and helpful if you have any issues or questions. I wouldn’t hesitate to recommend them as local optician.

The service is friendly and has a nice ambiance and has nice workers.

I popped in on the off chance that I might be able to get a replacement screw for my sunglasses even though I hadn’t bought them from Eye Emporium. Despite clearly being very busy preparing for a Saturday afternoon event the lady happily put a new screw in for no charge. Thank you so much!

I went in hoping they would adjust my glasses for me. The lady I spoke to was super knowledgeable and helpful. I'd tried other places before and felt like I was being dealt with quickly to make way for the next customer. Here I didn't feel that. Definitely recommend

Popped in to the local store at whitstable met a guy called Jamie who didn’t hesitate to to help me out and repair my glasses great service very efficient highly recommend

Excellent , friendly service on Whitstable branch.

Absolutely amazing staff and so helpful!
Sajjal, maya and zayn are amazing and kind Iv been coming here for years ! They have sorted me out every time without a hassle just straight positivity. 12 years a customer and Iv never been happier !
Great deals too.

I had a really nice and smooth experience, from the eye test to the picking of frames - would highly recommend if you're looking for passionate staff who genuinely care!

I had my eye test @ Willesden Green and Munira & Tomah were absolutely wonderful.

Excellent service and care from the optician and assistant. Both were willing to spend time with both my husband and myself. The eye test surpassed any that we have had from other opticians. Time was spent explaining each stage and the outcomes. When collecting our glasses the service was excellent. We have recommended the store to several friends.

Lovely service from the eye doctor and receptionist

Fatima was very friendly and relatable, helped me feel comfortable and ran very smoothly

5-star review for the Willesden Green branch at 184 High Road. Perfect, friendly and professional service. I have done my eye tests and ordered my contact lens here for a couple of years, always patient, encouraging and clear in explaining everything.

Couldn’t recommend the staff in both faversham and Sittingbourne branches enough
All very friendly and helpful they re adjusted my sunglasses which now fit me perfectly and was very kind to find my a case as I didn’t have one to match ! Thanks again

Got my eye test done for work. They were very friendly and good customer service. Definitely recommend!!!

I want to thank Fatema, Optometrist at Eye Emporium, 64 High Road, Willesden. It took a number of sessions with her to get the exact right prescription and the right type of lens for me. She was patient throughout, and her clear explanations about my eyes helped me understand what was going on and put my mind at ease. She made me feel genuinely looked after, not just processed.

I've now been wearing these lenses for over six months, comfortable throughout, even during hayfever season. I can read clearly for hours, which is most of my day, and see well at a distance too.

Fatema took over my care from Optometrist Batul, at Eye Emporium, 184 High Road, Willesden, who saw me for my first appointment before retiring. Batul was very thorough, put my mind at ease over a suspected cataract, and clearly explained why my previous lenses were uncomfortable. She personally recommended Fatema, and that trust was well placed.

Thank you to both for their professionalism and genuine care.

My eye examination was very thorough and the lady was very helpful . Lewis was very helpful in selecting my glasses and would recommend going to see Lewis

Fantastic service! Lewis was really helpful with helping me find the right style of frame to suit my face! So honestly and helpful

Very very nice customer service