I purchased a babywalker from ExtraStar UK to assist our 12 month grandson with his mobility. This item is dangerous and should not be on the market!! The seat sling is too narrow and does not prov... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought these bulbs EXTRASTAR 6W E14 G45 LED Filament Bulb, SES Small Edison Screw Golf Ball Bulbs, 750LM, less than a year ago should be in excess of 20,000 hours hardly used and two faulty, Qualit... Se mer
Företaget har svarat
I bought an LED floodlight which supposedly has user controlled settings but there are no external controls. At first the light kept coming on, then off, then on; now it has gone off permanently. The... Se mer
Företaget har svarat
We purchased two sets of interconnecting lights for the garden unfortunately one set did not work. After contacting the company easy to return and replacement sent out promptly excellent customer serv... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ExtraStar is a respected UK-based supplier specialising in high-quality lighting and electrical products. With over 25 years of industry experience, we’ve established ourselves as a leading supplier to home stores across Europe. We’re committed to offering premium products and exceptional customer service, ensuring every experience with us meets the highest standards.
Kontaktuppgifter
Unit 1-4, 1 Edward Street, M7 1SN, Manchester, Storbritannien
- 01618322488
- info@extrastaruk.com
- extrastaruk.com
2,5
Dålig
66 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Received what I ordered in good time.
21 oktober 2023
Svar från ExtraStar UK
Thank you for sharing your positive experience! We're delighted to hear that your order arrived promptly.
Quality electrical items with quick delivery
Items arrived within two days of ordering, well packaged, all exactly as described and working very well. Pleased with service and quality of products. Overall exceeded expectations, would recommend.
1 november 2023
Svar från ExtraStar UK
Thank you for the kind words! We're delighted to hear that you're happy with our products and service. Your satisfaction is our priority, and we're thrilled to have exceeded your expectations. If you ever need anything in the future, don't hesitate to reach out.
Bought these bulbs EXTRASTAR 6W E14 G45…
Bought these bulbs EXTRASTAR 6W E14 G45 LED Filament Bulb, SES Small Edison Screw Golf Ball Bulbs, 750LM, less than a year ago should be in excess of 20,000 hours hardly used and two faulty,
Quality!
Contacted Seller great customer service items replaced.
4 november 2023
Omdöme utan inbjudan
Svar från ExtraStar UK
We're sorry to hear about the issue you've encountered. Our products are designed for long-lasting performance, and it's disappointing to hear about the faults. Please reach out to our support team, and we'll ensure a quick resolution. Thank you for your patience.
App not compatible with an Android 13 six month old device
I purchased one of their smart bulb on Amazon however my Android 13 phone, 6 month old device is not compatible with their app. Very disappointing.
30 oktober 2023
Omdöme utan inbjudan
Svar från ExtraStar UK
We apologise for the inconvenience you've faced with compatibility. Have you tried using the Smart Life app? If you continue to experience issues, please contact our support team, and they will assist you in finding a solution. We appreciate your patience.
Royal mail delivered to the wrong address
Royal mail delivered to the wrong address and when contacted ExtraStar they sent out replacement straight away.
20 oktober 2023
Svar från ExtraStar UK
Thank you for your review. We're glad we could quickly send a replacement to rectify the situation.
Very Good Service
Arrived on time but more importantly, there was an issue with one of my purchases. This was solved very promptly
Would definitely buy from them again
28 september 2023
Svar från ExtraStar UK
We appreciate your positive feedback! Delighted to hear that your issue was resolved promptly. We'd be happy to have you as a customer again!
Svar från ExtraStar UK
Thank you for the kind words! We're delighted to hear that our kit was up to your expectations and that the setup was hassle-free.
Malgré plusieurs messages
Malgré plusieurs messages, pas de réponse, l'article acheté, une multiprise, a pris feu au mur. Conciliant j'ai demandé un remplacement ou un remboursement. Silence. Article acheté par Amazon. Je ne recommande pas.
10 oktober 2023
Omdöme utan inbjudan
Svar från ExtraStar UK
I understand your concern, and I'm sorry to hear about the issue you faced with our product. However, I must clarify that our responsibility and support are limited to the UK market. If you have purchased our product through Amazon, I recommend reaching out to Amazon's customer support for assistance, as they should be able to address your concerns appropriately. We value your feedback and hope for a resolution to your situation. If you have any questions or issues related to the UK market, please don't hesitate to ask, and we'll be here to assist you. Thank you for your understanding.
Excellent quality product
Excellent quality product, switches nice and secure easy to tell which socket is switched on.
19 september 2023
Svar från ExtraStar UK
Thank you for your review! We're thrilled to hear that you're happy with the quality and functionality of our products.
Great quality and great price .
18 september 2023
Svar från ExtraStar UK
We greatly appreciate your kind words!
Replaced security light by post
Replaced security light by post. next working day. You cannot get better than that.
6 september 2023
Svar från ExtraStar UK
Thank you for your positive feedback! We're delighted that you received your replacement security light so quickly. If you ever have more lighting needs or questions, please don't hesitate to reach out. We appreciate your support!
Best lights - perfect to set all house
Great price, great bulbs, excellent customer service.
I bought different types of LED bulbs for my new house (there is a multiple choice on the website). Low price and great look, and now my rooms are shining.
The order arrived on time, with everything I ordered a part from a box that was different from what I ordered, but after I sent an email they quickly sent me the right pack. So happy about my lights!!
5 augusti 2023
Omdöme utan inbjudan
Svar från ExtraStar UK
We're delighted to hear that you're happy with our LED bulbs and the transformation they've brought to your house. We apologise for the initial mix-up with the box, but we're pleased that we could swiftly resolve it for you. Should you need more lighting solutions in the future or have any questions, don't hesitate to reach out!
Good Service
Sent the wrong bulbs initially but when I rang they sent the correct ones out immediately. Very pleased with light.
2 juli 2023
Svar från ExtraStar UK
We apologise for the initial mix-up, but we're glad we could quickly resolve the issue and that you're now pleased with your lights. If you have any more questions or need further assistance in the future, don't hesitate to reach out. Thank you for your understanding!
Excellent quality
17 juni 2023
Svar från ExtraStar UK
We're thrilled to hear that you're pleased with the quality of our products! Thank you for choosing us. If you ever need anything else, feel free to reach out. We're here to help!
Svar från ExtraStar UK
We're sorry to hear about the condition your fan arrived in. This certainly isn't the experience we want for our customers. Please get in touch with our customer support team, and we'll do our best to make it right for you.
Did not send what was said on website…
Did not send what was said on website 4a is the same as 2.1a extension
28 juni 2023
Omdöme utan inbjudan
Svar från ExtraStar UK
We apologise for the inconvenience you've experienced. Our team is here to assist you. Please reach out to our customer support, and we'll work to resolve this matter promptly. Thank you for bringing this to our attention
Svar från ExtraStar UK
Thank you for your 5-star review! We're delighted to hear you had a great experience with our service and found our website easy to use.
Svar från ExtraStar UK
Thanks for the 5-star rating! Easy ordering, good prices, and quick delivery are what we aim for. If you ever need anything else, just let us know. We appreciate your support!
Svar från ExtraStar UK
Thank you for the 5-star review! We're delighted you found our cable deals good, and we could deliver it quickly. If you ever need more cables or have any questions, feel free to reach out.
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