Explorica US Omdömen 

2 076
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TrustScore 3.5 av 5

3,7

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I just booked a trip for my daughter under the explicit guideline that she would need a one way flight, as we are meeting up with her in Europe. They are trying to force us to buy a round trip flight... Se mer

Betygsatt 5 av 5 stjärnor

A group of 33 adults left for the Netherlands, Belgium and France on a 10 day excursion. It was a mix of WWI and WWII history as well as local culture. To summarize: Great drivers in very tight... Se mer

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Betygsatt 5 av 5 stjärnor

We had an unbelievable experience with Explorica. We started in Ireland and continued to travel into the entire UK. Sabi, our tour guide was amazing!! I'm honestly sad she was in and out of our lives... Se mer

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Betygsatt 5 av 5 stjärnor

Our guide Fabian and our driver Aaron were awesome! They took us to amazing spots and showed us the wonder and beauty of Costa Rica. Fabian was very knowledgeable about all aspects of Costa Rica from... Se mer

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Företagsinformation

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Explorica is a dedicated leader in educational travel, helping teachers introduce their students to new people, cultures, and languages in over 75 countries every year.


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 93 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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3,7

Alla omdömen

(2 076)

104 omdömen under de senaste 12 månaderna

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Betygsatt 4 av 5 stjärnor

the field director was one of the best…

the field director was one of the best I have the pleasure of working with over the years. She made the trip what we wanted.

Problem I had was- missing a whole day in London which we paid for- because of flying direct from Atlanta to Copenhagen have a long lay-over and then back to London.

29 maj 2025
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Svar från Explorica US

Dear Customer,

Thank you for your feedback. We're thrilled to hear that your Field Director made such a positive impact on your experience—it's wonderful to know she helped shape the trip into what you envisioned.

We’re sorry to hear about the travel routing that caused you to miss a full day in London. We understand how disappointing that must have been, especially given the anticipation and investment in the full itinerary. We’ve shared your concerns with the corresponding departments so we can better evaluate and improve how flight arrangements align with scheduled activities.

While we can’t change what happened, your input is invaluable in helping us enhance future travel experiences.

Best regards,
The WorldStrides Team

Betygsatt 4 av 5 stjärnor

Everything was excellent

Everything was excellent , the timing, it was so thoroughly organized! Only complaint is the flights. We had long layovers and delayed flights, some students didn’t even have a ticket on the departing flight and had to stay behind and catch a later flight. There was numerous flights that would have been a direct flight or shorter layover available as well. Other than the flight situation, emit was all wonderful.

29 maj 2025
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Svar från Explorica US

Dear Customer,

Thank you for your kind feedback. We're glad to hear that you found the trip well-organized and that the overall experience met your expectations. It’s great to know the excursions and timing contributed positively to your journey.

We’re sorry to hear about the flight-related challenges, including the long layovers, delays, and ticketing issues. We understand how frustrating and disruptive this must have been, especially for students. Your concerns have been shared with the corresponding departments to help us improve our flight coordination and ensure smoother travel logistics in the future.

While we may not be able to change the outcome, we’re committed to using your input to improve.

Best regards,
The WorldStrides Team

Betygsatt 1 av 5 stjärnor

They only use Delta and day 1 of my…

They only use Delta and day 1 of my daughters trip there was no update to new flight information to the parents or on the site and no update to where the kids would be staying unplanned in Seattle to the explorica itinerary. A full day is wasted with flight delays and last minute rearranging with no updates to the parents on what’s going on
No offer of refund for the issues and headaches to say the least

26 maj 2025
Omdöme utan inbjudan
Logotyp för Explorica US

Svar från Explorica US

Dear Customer,

We understand your frustration and sincerely appreciate you taking the time to share your experience. We also apologize for the delayed response.

We’re very sorry to hear about the lack of communication regarding your daughter’s flight changes and the unexpected overnight stay. We recognize how concerning and stressful it must have been not receiving timely updates—especially when it involves student travelers.

While flight delays and rerouting can sometimes be unavoidable, we agree that clear and consistent communication with families is essential. Your feedback has been shared with the corresponding departments to help us improve our communication protocols and ensure better transparency moving forward.

While we may not be able to change the outcome, we’re committed to using your input to improve.

Best regards,
The WorldStrides Team

Betygsatt 2 av 5 stjärnor

I was extremely excited about my…

I was extremely excited about my upcoming trip to Madrid and Paris however Explorica By WorldStrides has fallen short on handling my trip details! I need to add a simple dietary restriction to my airline ticket in advance and am unable to do so with Air Canada since I did not book the travel and it is a group booking through an agency. Air Canada says it is fully the travel agency's responsibility to handle details of a group booking and that the agency has the ability to call and add my requests. WorldStrides says they are unable to access airline details and that they are unable to help me and directly me to go directly through the airline. Round and round...the time I have spent calling both companies multiple times trying to get this handled is not acceptable. I have asked to speak to a World Strides supervisor with no success either, and the matter still in not handled. It is absolutely ridiculous that I have spent so much money on a carefree, planned for you vacation, for them to not even be able to handle small details. My confidence in Explorica By WorldStrides is extremely low going into this trip, as I am wondering what other details they might not have handled.

23 maj 2025
Omdöme utan inbjudan
Logotyp för Explorica US

Svar från Explorica US

Dear Customer,

We understand your frustration and sincerely appreciate you taking the time to share your experience. We also apologize for the delayed response.

We’re very sorry to hear about the difficulties you encountered while trying to add a dietary restriction to your airline booking. We recognize how frustrating it must have been to go back and forth between the airline and our team without a clear resolution—especially when preparing for an international trip.

We understand that even small details like this can have a big impact on your travel experience, and we regret that your concerns were not addressed more efficiently. Your feedback has been shared with the corresponding departments to help us improve our coordination with airline partners and better support travelers with specific needs.

While we may not be able to change the outcome, we’re committed to using your input to improve.

Best regards,
The WorldStrides Team

Betygsatt 1 av 5 stjärnor

THIS COMPANY IS A SCAM!!

THIS COMPANY IS A SCAM!!! DO NOT USE THEM!!! I'm a Girl Scout troop leader who scheduled an international trip with Explorica/Worldstrides. When we got our flight arrangements we saw that we would come in so late the first day that we would miss all of the tours on their itinerary for that day. Our account rep told us 'well at least you'll meet everyone else joining you on the trip at dinner'. WHAT??!?! How can a travel company book a group tour and not coordinate all of the groups together? And why did they book our flight so that we missed the first day activities? After trying to reach customer service for two weeks, we were finally able to speak with someone. Explorica/Worldstrides has REFUSED to change our flights and only offered us $50 for the inconvenience of missing all of the first day activities on the itinerary they advertised for this trip. THIS COMPANY IS A SCAM!!! DO NOT USE THEM!!!

21 maj 2025
Omdöme utan inbjudan
Logotyp för Explorica US

Svar från Explorica US

Dear Customer,

We understand your frustration and sincerely appreciate you taking the time to share your experience. We also apologize for the delayed response.

We’re very sorry to hear about the flight scheduling issues and the impact they had on your group’s ability to participate in the first day’s activities. We recognize how disappointing and upsetting this must have been, especially given the expectations set by the advertised itinerary.

We also regret that your concerns were not addressed in a timely or satisfactory manner. Clear communication and coordination are essential, particularly for group travel, and we’re sorry we fell short in this instance.

While we may not be able to change the outcome, we’re committed to using your input to improve our processes and ensure a better experience for future travelers.

Best regards,
The WorldStrides Team

Betygsatt 4 av 5 stjärnor

This was my first time using Explorica…

This was my first time using Explorica as a tour leader, and we had 18 travelers in our group. We visited various locations in France, and overall, it was a fantastic trip. There are a few minor things, but overall, I would 100% use Explorica again, especially now that I know the process of working with them and can tweak things as we finalize plans for our trip next year. Communication and clear expectations are key!

21 maj 2025
Logotyp för Explorica US

Svar från Explorica US

Dear Customer,

Thank you for sharing your experience as a first-time Tour Leader with Explorica. We’re thrilled to hear that your group had a fantastic time exploring France and that the trip was well-organized and enjoyable for your 18 travelers.

We’re especially glad to know that you're considering traveling with us again and feel more confident navigating the planning process. Your insight into the importance of communication and setting clear expectations is greatly appreciated and aligns with our commitment to continuous improvement.

We value your feedback and look forward to supporting you in creating another memorable experience next year.

Best regards,
The WorldStrides Team

Betygsatt 5 av 5 stjärnor

VE-Day 2025

Our tour guide Luka was fantastic to work with. He was always able to answer our questions and went out of his way to fulfill a couple special requests.
The design of the trip was perfect. Each day was full, but not so busy that you couldn't enjoy the experience of each stop.

10 maj 2025
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Svar från Explorica US

Dear Customer,

Thank you for your kind words! We're thrilled to hear that you had a great experience with our services. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service.

Best regards,
The Worldstrides Team

Betygsatt 5 av 5 stjärnor

Our Tour Director (Cole) was fantastic!

Our Tour Director (Cole) was fantastic! We will be requesting them again when we plan for the Vimy 110th Anniversary ceremony.

10 maj 2025
Logotyp för Explorica US

Svar från Explorica US

Dear Customer,

Thank you for your kind words! We're thrilled to hear that you had a great experience with our services. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service.

Best regards,
The Worldstrides Team

Betygsatt 5 av 5 stjärnor

Beyond our imaginations!!! 🥰

Before embarking on our tour, we knew we would have a “hair-straight-back-tour” with lots of activities and walking. But we couldn’t have truly understood how tired we would be at the end of each day - good tired. My heart is full. We experienced an amazing trip; it EXCEEDED our expectations!!!
We had a most excellent Tour Director from DE. He was professional, knowledgeable, and very relational. You could really tell he was concerned about our welfare and counted heads every stop. He informed us well of any dangers we should avoid while leaving travellers plenty of room in their free time to be independent. He adhered well to the prescribed itinerary and added where possible. He also revised if he thought it would be a good idea. He did this always seeking the best educational opportunity but he never did so without checking in with the teachers/Program Leaders for our approval. As we toured on the bus or on our outdoor walks, he kept us well informed with pertinent details about the itinerary as well as historical details about what we were observing, all in a pleasant and relatable manner.
Our school group all gave him a big hug when we had to leave him at the airport. He waited till we were all through the gate before taking his leave. We will miss him!
We had a lovely, kind, and warm bus driver from NL. His driving skills were amazing. His calm and friendly demeanour put everyone at ease. Many were sad when his tasks were done and we had to say goodbye.
At Vimy, we had a cheerful and knowledgable Canadian student guide. I found that he spoke a bit quickly and would encourage him to slow his commentary down just a bit.
In Paris, we had a knowledgeable and comical city tour guide. He both taught and entertained. I found his accent a bit difficult to understand. I don’t know if only I felt that way or whether the students felt the same - I didn’t ask them. Perhaps speaking a bit slower might help.
Our first hotel was decent. The original plan was to arrive at the hotel about 12:30/1:00 pm. But because the other school’s flights were delayed, our Tour Director suggested he take us directly to the hotel 😊 We thought that was a great idea. Because we arrived before check out times, there was a bit of understandable chaos because rooms were not yet ready. However, the hotel accommodated us by allowing our luggage to be stored until the rooms were ready. Then we refreshed ourselves and changed into other clothes in the lobby bathrooms. Not ideal but understandable.
We were thoroughly spoiled at our next hotel where we stayed for 3 nights. The rooms were large with huge windows overlooking the city. It was not near as noisy as some hotels can be.
Our breakfasts at these first two hotels were amazing. Lots of choice and good food.
Our next two hotels were in France. Rooms were significantly smaller.
The first of the two served a simple but substantial supper. A huge chicken breast with a thin tomato sauce and spaghetti noodles. I enjoyed but some didn’t enjoy the plain noodles.
The breakfast here had less options than our previous hotels but was still good.
The last hotel was under renovations. The main elevator was under repair and could not be used. And the service elevator could only take two passengers at a time with only little baggage. Most of us ended up climbing the outdoor staircase and we ourselves were on the 7th floor. We, being older, were easily winded having to climb so many stairs. While our school didn’t have many complaints apart from the elevator issue, the other school’s experience was poorer. Some of them had no hot water or no water at all. Cobwebs in rooms. No smoke alarm.
Our breakfast was decent and our pre-packaged breakfast for our last day was substantial.
Our hotels were evaluated each day so I’m sure this last one will not get a good review.
On our whole tour, we noted how excellent the coffee was. Never met a bad cup. Will miss that.
We are thankful to God for blessing us beyond measure with a wonderful tour and travel experience. Great memories for our students and us as well.
🇨🇦🇫🇷🇧🇪🇳🇱🇨🇦🇳🇱🇨🇦 🙏 🎉 💕

9 maj 2025
Logotyp för Explorica US

Svar från Explorica US

Dear Customer,

Thank you for your kind and heartfelt review. We’re thrilled to hear that your tour exceeded expectations and created such meaningful memories for your students and group. It’s wonderful to know that your Tour Director and bus driver provided exceptional care, professionalism, and warmth throughout the journey—making everyone feel safe, informed, and supported.

We also appreciate your thoughtful feedback regarding the accommodations, meals, and local guides. Your insights help us identify areas for improvement while continuing to deliver high-quality experiences. We’re especially grateful for your recognition of the educational value and the attention to detail shown by our team.

It’s clear this trip was more than just travel—it was a deeply enriching experience. Thank you for choosing Explorica by WorldStrides. We look forward to helping you create more unforgettable journeys in the future.

Best regards,
The WorldStrides Team

Betygsatt 5 av 5 stjärnor

My daughter went with her high school…

My daughter went with her high school and had an amazing experience. It was very well organized both traveling and leading up to the trip. The communication was clear and informative. They were very responsive with questions. We would definitely recommend Explorica!

28 april 2025
Omdöme utan inbjudan
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Svar från Explorica US

Dear Alison,

Thank you for your kind words! We're thrilled to hear that you had a great experience with our services. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service.

Best regards,
The Worldstrides Team

Betygsatt 5 av 5 stjärnor

Very helpful throughout the process

We had a few situations come up on tour that required us to lean on the company for support. They were very helpful in talking us through the processes that we needed to action in a timely manner. The VE Day event we attended was very thoughtfully put together, and while there were a few organizational things that we wished would have been clearer, overall the students found it to be very meaningful. The excursions on our itinerary were engaging and interesting. Krista Traux - our main contact - was fantastic to work with right from the start and was very helpful in tailoring our trip for our student, school, and school board's needs.

9 maj 2025
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Svar från Explorica US

Dear Erin,

We are delighted to hear that you enjoyed the learning opportunity our program offers. Your positive feedback is invaluable to us and encourages us to keep improving.

Best regards,
The Worldstrides Team

Betygsatt 5 av 5 stjärnor

Europe 2025

We had a great experience touring France, Belgium and the Netherlands in the Spring of 2025. Our days were filled with great experiences, the hotels were good, bussing was good, and our guide was good.

8 maj 2025
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Svar från Explorica US

Dear Matt,

Thank you for your positive feedback! We're happy to hear that you had a great experience with our program. Your compliments are a great encouragement to our team.

Best regards,
The Worldstrides Team

Betygsatt 5 av 5 stjärnor

NYC takes UK 2025

Our tour director, Roger, was truly amazing! He made our school trip to the UK an incredibly enjoyable experience. Roger was very knowledgeable and accommodating to changes, always doing so with a smile. I wish he were available for tours in other parts of the world because I know he would make each one just as pleasurable! Thank you so much, Roger. We truly appreciate you!

11 april 2025
Omdöme utan inbjudan
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Svar från Explorica US

Dear Kianna,

Thank you for taking the time to share your feedback. We're happy to hear that our program director made your experience memorable, and we appreciate your positive feedback.

Thank you for choosing Worldstrides!

Best regards,
The Worldstrides team

Betygsatt 4 av 5 stjärnor

France and Spain

We took a group of 49 to Spain and France. The tour was awesome. Minus a few hiccups. Some of the hotels we stayed at did not accommodate our group, we had an odd number of boys in the trip and giving us double was not cool. That meant someone had to be by themselves, which I do not like, these are high school students, or we had to bunk 3 in a room which was uncomfortable. Also, the location of some of he hotels was an hour from where we were staying which took away from the experience. The food was mainly good, the guide was good, sometimes hard to deal with. All in all the students enjoyed themselves very much

27 april 2025
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Svar från Explorica US

Dear Constanza,

Thank you for sharing your thoughts. We value your perspective and are grateful for the opportunity to learn from your experience. Your feedback is greatly appreciated and will be used to improve our services and programs.

Thank you for choosing Worldstrides,

The Worldstrides team

Betygsatt 5 av 5 stjärnor

10/10 will go again!

Our Tour Director was excellent. The support team were great to work with. Our tour was seamless. Cannot recommend enough.

27 april 2025
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Svar från Explorica US

Dear Jesse,

We appreciate your gratitude and are pleased to hear that our team met your expectations. Your compliments are a great encouragement to our team.

Best regards,
The Worldstrides Team

Betygsatt 5 av 5 stjärnor

Absolutely seamless organization and…

Absolutely seamless organization and knowledge amongst the staff. They were easy to communicate with and always replied to questions in a timely manner.

27 april 2025
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Svar från Explorica US

Dear Francesco,

We're thrilled to hear that you had a great experience with our program. Your positive feedback is invaluable to us and encourages us to keep improving. Thank you for choosing Worldstrides!

Best regards,
The Worldstrides team

Betygsatt 1 av 5 stjärnor

The food was awful

The food was awful, especially the first night in the couscous restaurant.

18 april 2025
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Svar från Explorica US

Dear Neil,

Thank you for taking the time to share your thoughts. We understand that your recent experience fell short of your expectations, and for that, we sincerely apologize. Our team is committed to addressing the issue and ensuring it does not happen again. We appreciate your feedback.

Thank you for choosing Worldstrides, we look forward to the opportunity to serve you again in the future.

Best regards,
The Worldstrides team

Betygsatt 5 av 5 stjärnor

Explorica never stopped working for our group.

My team at explorica worked nonstop to ensure our tour was a success! Italy and Greece was unforgettable and the students gained so much.

22 april 2025
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Svar från Explorica US

Dear Benjamin,

We appreciate your gratitude and are pleased to hear that our team met your expectations. Your feedback helps us strive for excellence.

Best regards,
The Worldstrides Team

Betygsatt 5 av 5 stjärnor

Amazing Time

Our kids had an amazing time and learned so much. Berny was an EXCELLENT guide. So many adventures and friends made!

21 april 2025
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Svar från Explorica US

Dear Kimberley,

Thank you for your kind words! We're thrilled to hear that you had a great experience with our services. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service.

Best regards,
The Worldstrides Team

Betygsatt 5 av 5 stjärnor

Taste of southern Italy

We were able to have a little taste of everything in the south of Italy from Rome to Sicily! The kids had a blast and made wonderful memories. They saw things they never would’ve seen on their own. We had a great tour guide and she offered great so many little details to each place as well that made the experience unique (for ex. best places to go for gelato, pizza, cameo, specific view/picture). Great trip!

18 april 2025
Logotyp för Explorica US

Svar från Explorica US

Dear Angela,

Thank you for taking the time to share your experience with us, we apologize for the delay in our response.
We're happy to hear that you had a great experience with our program and enjoyed the learning opportunity it offers. We appreciate your positive feedback!

Best regards,
The Worldstrides team

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