EXER Cars Omdömen 

In one word: avoid.

The ferry restriction was not clearly displayed during the booking process and was not in my voucher. It was buried in Exer’s Terms & Conditions, where it stated that ferry travel required approval “when you pick the car up” and that a €62 fee per way would apply. There was no mention of needing prior approval, so I had no reason to expect that ferry travel could simply be refused at pickup.

At the counter, Exer refused permission because their insurance would not cover the ferry journey. I offered to pay the €62 fee and even offered to purchase additional insurance, but they said no suitable insurance was available and simply refused permission.

If ferry travel was never going to be permitted for my journey, this should have been clearly stated before booking, or prior approval should have been required so that I could choose another company.

As a result, I could not use the car and had to rent another vehicle at the last minute at a much higher price. Exer also refused to refund me. I consider the way this was handled a potentially fraudulent business practice.

It is a scam. Booked a car in Sofia and the representative created issues about the deposit to get a higher fee. Never got the car. Never got the money back. Never got customer service to look into the matter.
I rent with another agency at the airport and everything went smoothly.

Lager dan 1ster gaat niet. Auto via Booking.com geboekt. Bij het afhalen kregen we de auto niet mee omdat er een verkeerde voornaam op de boeking stond. Ondanks dat we rijbewijs en paspoort lieten zien. Annuleringskosten omdat we te laat geannuleerd zouden hebben. We moesten maar een auto huren bij een andere verhuurder. Europcar met wel TOP SERVICE Op dat moment stond er ook een jong stel die een middenklasse auto hadden gehuurd ivm kinderen. Zij kregen een kleine auto. Hem werd verteld. Take it or leave it. Geen keuze dus. Een vrouw stond 3 uur te wachten op haar gereserveerde auto. Heel klantonvriendelijk en onbeschoft personeel. Lower than 1 star does not go. Car booked through Booking.com. When picking up we did not get the car because there was a wrong first name on the booking. Even though we showed a driver's license and passport. Cancellation fee because we would have canceled too late. We just had to rent a car from another landlord. Europcar with TOP SERVICE At that time there was also a young couple who had rented a mid-range car because of children. They got a small car. He was told. Take it or leave it. So no choice. A woman waited 3 hours for her reserved car. Very customer unfriendly and rude staff.

If you know some basic things, all the process should go smoothly. You must have a credit card on the main driver's name. You must have all the documents in original. Make photos of the car before renting. My experience is in Peloponez, at Araxos Airport. I've payed for a Toyota Aygo, but they provided me a brand new Suzuki Swift, for the same price. I didn't mind, since car's category was superior to what I've payed. For all period (1-14 september) I had no issues with the car or Exer. The return was troubleless, except I have payed 15 Euros for cleaning the car, but that was my choice.

5 September 2026, Thessaloniki airport. Booking SKG9367605253172606, VW T-Cross, paid online in advance - EUR 98.06. At the desk we filled in and signed every document (rental agreement No. 8558, car XTB 2859). They charged EUR 9 to my card and pre-authorised a EUR 1,200 deposit - both went through with PIN, at 16:51 and 16:52. Only after that the agent said the deposit is accepted only from a CREDIT card, and at 16:55 he reversed both transactions. No car was given.

The evening was lost and the EUR 98.06 paid online has still not been refunded. The credit-card requirement is shown nowhere in the booking process. This is not a service, this is a disgrace.

⭐️ 1 Star – Extremely disappointing experience with Exer Rent a Car

Unfortunately, our experience with Exer Rent a Car was extremely disappointing. We rented a car for 14 days in Albania and had problems from the very beginning.

The airport pickup was poorly organized. We were told to go to the “Kiss & Fly” area, but there was no shuttle bus, no clear meeting point and no useful instructions. We had to walk with our luggage along very poor roads without proper sidewalks to the location shown on the map. Nobody was there, and repeated calls to the company went unanswered. After around 45 minutes, we were finally picked up. Despite the inconvenience, we still had to pay the agreed €40 out-of-hours fee. During the walk, my suitcase was also damaged because of the poor road conditions.

The biggest issue was the deposit and insurance situation. Our original rental price was around €475 for 14 days. We already had rental car insurance through our booking provider and showed proof of it. Nevertheless, we were told that we either had to cancel the rental or pay approximately €300 for additional insurance. We offered to leave a cash deposit and suggested other alternatives, but none were accepted. We were also told that an approximately €800 deposit would be required on an accepted credit card, while my card as the main driver was not accepted and we were not allowed to simply change the main driver to my partner.

At around 3:00 a.m., after already waiting and dealing with the pickup problems, we felt that we had virtually no realistic alternative but to accept their conditions. This gave us a very uncomfortable impression, as we felt pressured into paying the additional insurance.

In total, we ended up paying approximately €775 for 14 days, which is a lot considering the condition of the vehicle. The car smelled strongly of cigarette smoke, was dusty and visibly dirty, and the infotainment system was set to a language we could not understand.

We have rented cars during road trips in countries such as the USA and Portugal, and those experiences were significantly better: newer, cleaner vehicles, better service and more transparent procedures, often for less money.

Overall, this was one of the worst car rental experiences we have had. We would not rent from Exer Rent a Car again and cannot recommend the company.

Dishonest agency, contemptuous staff, pure SCAM: avoid at all costs.

Booking made through CarJet, pick-up scheduled for 6:30 PM at Mykonos. We arrive at 7:50 PM (1h20 delay, caused by a delayed flight and dealing with lost luggage at the airport), well within the 2-hour grace period their own terms and conditions guarantee before any cancellation.

Result: our booking had already been cancelled without any warning whatsoever (no email, no SMS, no phone call), in complete violation of their own rules. Ice-cold reception at the counter, no apology, no solution offered: "Look at the parking lot, does it look like there's a car? I have nothing for you."

We asked for a simple written proof of the cancellation so we could file a claim. The response, with a clearly smug smile: "No, we don't give confirmations, I will not give you any paper." On the refund: "You will not get your money back."

Bottom line: 260 € lost for absolutely no service, no valid justification, and an agency openly mocking its customers while fully aware of what it was doing. We had to pay 510 € elsewhere in an emergency just to reach our accommodation (thank god Hertz is safe and the staff was super kind).

An agency that violates its own terms and conditions and deliberately refuses any written trace ISN'T MAKING A MISTAKE: IT'S A METHOD.

Never book with EXER... just read all the reviews :)

⭐️⭐️

We booked through Booking.com and had already purchased Full Protection Insurance. However, because we only had a debit card, we were charged an additional €280 for the rental company’s insurance.

We were also charged €124 for taking the car by ferry to Kefalonia and back.

The car itself was fine and returned on time, with full fuel and no damage. Unfortunately, the unexpected additional charges and lack of clear communication made the experience very disappointing.

Check all insurance and additional fees very carefully before renting.

Ein Stern ist noch zuviel , aber weniger geht nicht
Ich kann nur schreiben, Finger weg von diesem unseriösen Vermieter.
Ich kann die vorangehenden Bewertungen nur bestätigen.
Von 6 Kunden an unserem Abholtag, haben 3 kein Auto bekommen…. 2 nur mit unverschämten Kautionsaufpreis.
Als Grieche schäme ich mir für solche Firmen.
Finger weg

I booked and fully prepaid for a rental car through Booking.com months in advance for my trip to Albania. On August 10th, I arrived at the Exer Rent a Car counter near Tirana International Airport exactly on time to pick up my vehicle.However, the desk staff refused to process my credit card for the mandatory security deposit and denied delivering the car. My card was active, international, and had more than enough limit. I have already provided Booking.com with my official bank statements, transaction slips, and card details to demonstrate that the card was fully functional at that moment.Exer Tirana branch has provided contradictory statements regarding this incident. An official investigation is currently active under Booking.com Case ID: 638958979 to evaluate all submitted financial evidence.I am deeply disappointed by this unfair treatment that left me without a vehicle, and I strongly request the global management of Exer to investigate the communication failures and counter practices of their Tirana Airport branch.

I give this company a 2 star because the car had an engine, four wheels and worked. However, the company runs a simple scam: when you try to collect the vehicle, they make it virtually impossible for you to pay a pre-authorisation and then force you to pay extra charges to reduce the excess to a point whereby your pre-authorisation can go through. I was scammed out of 240 Euros on this basis. They then lied to me about the insurance waiver i had already taken out. And they then failed to provide me with the vehicle class which i had already booked and paid for. Worst of all, the scummy staff at Heraklion airport seem to enjoy making your life a misery. Now I am going to sue them to the ends of the earth.

ABSOLUTE CUSTOMER MISTREATMENT, ABUSE, AND TOTAL HELPLESSNESS! Stranded in the middle of nowhereWhat we experienced with Exer Rent A Car at Athens Airport is an absolute outrage. Everything started badly from the very first minute: we were left waiting at the shuttle meeting point from 7:40 AM until 8:20 AM and had to end up calling them because nobody came to pick us up.We booked through a comparison site and brought our printed pick-up voucher, which included the official theoretical instructions of the Rent a Car company itself and carried their stamp. Nowhere did it state that the card had to be a physical plastic one. However, when we went to process the deposit with our Visa/Mastercard from Banco Santander on our phone, they flatly refused to give us the vehicle. We confronted them clearly: we complied with everything, and if they reject modern contactless payments that work worldwide, that discrepancy was an issue between them and the broker, never ours. To this, the employees—with a mocking smirk and fully aware of our inability to contact support at that hour—repeatedly and arrogantly told us that the documentation we were carrying was not theirs, but Auto Europe's, and that we should resolve our problems with them because they "had nothing to do with it." They washed their hands of it with unacceptable arrogance, using the broker as a shield.When we asked for a written justification stating they were denying us the car for that reason, they flatly refused. Right after, we requested the official Greek complaint form (mandatory by law), and the counter employee, with a satirical and mocking smirk, told us they wouldn't give us anything. Since the office was empty, all the staff ganged up on us; a manager even came out from the back office just to confirm the denial of service and aggressively kick us out of the establishment. When we expressed our complete disagreement and warned them we would call the police, they mockingly snapped, "the number is 112, call them if you want," showing sheer arrogance and contempt.To make matters worse, we were completely helpless due to the early hour. We tried calling the broker and the Greek consumer helplines, but being 8:20 AM, nothing was open. We also called our bank in Spain (7:20 AM there), but they didn't open until 9:00 AM either. We couldn't just stand there for an hour and a half enduring their awful manners, so we were forced to leave.We had to leave on foot, since their office is completely isolated in the middle of nowhere (Paianias-Markopoulou Avenue 479), walking for about 10 minutes along the hard shoulder of the road while dragging a 25 kg suitcase and extra luggage to the next rental company. To Exer's absolute shame, the very next agency we walked into sorted out a similar car for us on the spot and accepted our mobile contactless card instantly without a single issue, just as it has always happened to us worldwide. Inhumane, arrogant, and illegal treatment. Avoid them at all costs!

NIE WIEDER EXER!!! Absolut inakzeptables Geschäftsgebaren!

Unsere Erfahrung mit EXER in Thessaloniki gehört mit Abstand zu den schlechtesten, die wir jemals mit einer Autovermietung gemacht haben.

Bei der Abholung wurde unsere Karte angeblich nicht für die reguläre Hinterlegung der Kaution akzeptiert. Das bereits gebuchte Fahrzeug sollte deshalb nur gegen eine erhebliche zusätzliche Zahlung und zu geänderten Konditionen herausgegeben werden. Besonders absurd: Auf genau dieser angeblich ungeeigneten Karte konnten anschließend problemlos 350 Euro Kaution eingefroren werden. Zusätzlich wurden 400 Euro verlangt. Ursprünglich sollten es sogar 450 Euro sein, aber welch Ironie: Wir bekamen noch einen „Rabatt“. Für andere Belastungen war die Karte offenbar ebenfalls verwendbar.

Mindestens genauso enttäuschend ist die Rolle von CHECK24. Die Buchung wurde über die Plattform vermittelt. Statt den Kunden bei einem solchen Vorgang zu schützen, wird auf AGB, Bedingungen und angeblich akzeptierte Regelungen verwiesen. Damit macht sich CHECK24 für uns zum Mittäter eines Geschäftsgebarens, bei dem der Kunde unter dem Deckmantel akzeptierter AGB ausgenommen wird wie eine Weihnachtsgans. Wer an der Vermittlung solcher Geschäfte verdient, kann sich anschließend nicht darauf zurückziehen, dass die entsprechenden Bedingungen irgendwo im Kleingedruckten gestanden hätten.

Damit nicht genug: Während der Mietzeit erhielten wir einen Strafzettel wegen Falschparkens über 30 Euro. EXER wollte hierfür insgesamt rund 90 Euro abrechnen. Die eigentliche Geldbuße haben wir selbst bei der griechischen Post bezahlt.

An das Social-Media-Team von EXER: Spart Euch Euren verlogenen Standardkommentar über Eure angebliche „Transparenz“ und Eure AGB. Eine fragwürdige Praxis wird nicht dadurch seriös oder anständig, dass sie vorher im Kleingedruckten angekündigt wird. Ein Mord wird schließlich auch nicht dadurch weniger zum Mord, dass man ihn vorher ankündigt.

Als Grieche schäme ich mich dafür, dass ein Unternehmen mit einem solchen Geschäftsgebaren gegenüber Touristen ein derart schmutziges Bild auf unser wunderschönes und gastfreundliches Land wirft.

Den gesamten Vorgang haben wir inzwischen an die zuständigen griechischen Tourismusbehörden zur Einschätzung und Überprüfung weitergeleitet.

FINGER WEG VON EXER. NIE WIEDER!

Dodgy operators that do not provide your deposit back- do not book through here.
We unfortunately had a very stressful and upsetting experience picking up the vehicle from Exer.

My partner who is listed as main driver chooses not to get a credit card and we always use mine as an option. We have hired multiple vehicles throughout Greece with other companies who simply list me as an additional driver and we carry on.
We presented to pick up the vehicle and were told we needed a card from the driver. As an option we presented a visa debit card that was declined as an acceptable payment method. We were then told we need additional insurance to take the vehicle, which we paid another 480 as well as a 250 euro holding fee were charged. Euros from which both the amount and the holding deposit were taken from the visa debit card- which apparently we could not use. The 480 dollars is not refundable. We returned the car and followed through with all our obligations and EXER is yet to return the 250 euro holding fee despite multiple attempts and conversations and promises that it should hit our account. It is now a year on and we are still without the fee. Stay away.

Very disappointing experience with Exer Rental in Athens. At return, we were charged for a tiny mark that was difficult to see and that we do not believe we caused.
While waiting, we also saw several other customers being charged for alleged scratches and damage. This made us seriously question their inspection process.
Photograph and film every part of the car carefully before leaving. Based on our experience, we would not rent from Exer again.

Good morning, I rented a car at Santorini Airport, Greece with the company Exser.
Terrible experience: pay close attention to the return conditions
I strongly advise against using this car rental company.
Our experience was extremely negative and lacked transparency. Upon picking up the car, we were told to take photos and videos of the vehicle, which we did with great care. However, upon returning it, the staff conducted an overly aggressive inspection, disputing microscopic, pre-existing, or virtually invisible imperfections, solely to withhold the security deposit from our credit card.
In my opinion, this attitude is unfair and highly unprofessional, clearly designed to penalize the customer rather than provide an honest service.
I urge anyone considering this rental agency to be extremely careful or, even better, to look elsewhere to avoid unpleasant and costly surprises at the end of your trip. Never again.

At Exercar Thessaloniki we were given our car with the engine running. We thought nothing of it, but when we first stopped after 150km and re-started the car there was a warning - "Engine Fault - Repair needed". We called Exercar Thessaloniki to report this and we were told that it was a computer error and there was nothing to worry about. But of course we did worry, every journey, every day; and had we started the car ourselves in Thessaloniki we would not have taken the car. What was most depressing was the subterfuge. We will not use Exercar again.

Scammers!!! Flight had delay and they said after 2 hours reservation is automatically deleted! I paied 100% upfront for 10 days and they just deleted my reservation, no questions asked!

Complaint – Exer Rent a Car by booking.com
I am writing to express my dissatisfaction with the service provided by Exer. I was led to cancel the rental after a Billys'car employee assured me I would receive a full refund—information that turned out to be false. The payment process was unacceptable—handling the transaction on the street, in extreme heat, and without proper support—even though I had a valid credit card.
Shortly thereafter, the vehicle was no longer on-site, indicating it had been rented out again, effectively causing me to pay twice for the same service. This situation demonstrates a lack of transparency and respect for the customer. I request a review of the case and a refund of the amount improperly charged. This reservation was made via the Booking platform, which also failed to resolve the reported issue. In my opinion, the service is terrible, and I do not recommend using it. It is best to stay away from dishonest operators. Sandra Durão

Left stranded in corfu and ripped off of all my money.
Booked in January. Pick up 10pm...they close at 10pm and did not pick up the phone.
2 others also were unable to get their car and were stranded overnight.
I'm a single mum with a daughter. We managed to get another car elsewhere at midnight!
Returned next day to get the car at exer only to be told by the woman my booking did not exist. She saw my reference and receipts and my bank statement showing the funds paid.
Had to get another car elsewhere. So I paid £159 in January, then another 300 euros today so save the holiday as our rental home was 1 hour drive.
I videoed the woman clearly enjoying ruining our holiday. I can't afford to treat my daughter now as they wasted all my savings.
I have a receipt. A reference and proof of payment. The woman was really horrible and enjoyed being cruel. The 2 guys before me had a night wasted also. But she made them give her their credit cards and said they had to put 800 euros down payment on their cars.... The car I hired elsewhere asked me 50 euro deposit.. Not 800!!!!
I've never had a situation like this renting a car on holiday. It's always been straightforward. The pick up on my booking stated 10pm. They close at 10pm and refused to give me the car I paid for and did not care leaving a single mum an her daughter stranded in the middle of the night. Shameful company and shameful woman indeed