Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
exactly.com - payment system provides payment acceptance for all types of e-commerce.
4 Victoria Square, St Albans, AL1 3TF, Hertfordshire, Storbritannien
3,5
20 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We have recently onboarded Exactly for payment processing for our business.
The onboarding process was smooth and all requirements were clear.
When we started processing, we received the settelements timely.
During all the process, we had a great support from the account manager that was assigned to us.
Exactly have been incredible to work with. They’ve saved me thousands in processing fees, and the whole process was smooth and straightforward. Their support is second to none, and I honestly wish I’d switched to them sooner. Highly recommend to anyone looking to cut costs and get a reliable service!
Svar från exactly.com
Thank you for your thoughtful words! We are delighted to work with you!
We use them on our website as a back up provider, so far so good.
Really smooth experience with them. Support helped to solve a few refunds.
Svar från exactly.com
Thank you for your kind words!
We are pleased that you appreciated everything. Providing reliable and swift assistance is one of our top priorities.
I applied for a merchant account on April 9, and despite waiting for nearly two months, the compliance verification process is still ongoing. Throughout this period, there has been a lack of communication and support, raising concerns about the responsiveness of the company even after onboarding. I advise anyone considering applying to carefully assess their decision, as the process may be time-consuming and customer support appears to be unresponsive.
Svar från exactly.com
Thank you for sharing your feedback.
We understand that the waiting time can be frustrating, and we truly apologize for the inconvenience. The reason is that we take the security of our clients very seriously. To ensure a safe and compliant environment, every document goes through a detailed review process.
In certain cases, like yours, the verification may require additional time due to the complexity of the documents or the need for extra checks. This is done solely to protect our clients and ensure the highest level of compliance.
We are constantly working to improve communication during the process, and your feedback helps us make it better.
Døduseriøst firma, som man overhovedet ikke kan komme i kontakt med
they do not have a clue about the Spanish TAX and I had penalty due to their poor service , I had a few meetings regarding a few issues which never got resolved , also they do not have proper bank statement reconciliation
Nice payment system.Recently I've set uo a business and I started to use it. Still I've never had any problems-it launches fast,I can see scale sales? reports. Definitely it's convenient.
I would like to note the attentive attitude towards clients, excellent service, reasonable prices and the desire to improve. We express our gratitude and wish you prosperity!!!
Very bad. Had 4 different accountants in one year. Couldn´t reach them when I urgently needed them. A lot went wrong and I had to pay several fines. And, on top of it all, my new accountant is telling me the accountancy for the last year has not been done well, so I have to pay 1000 plus Euros to do it all over.
I didn't get any reply from the sales team days ago and i'm still waiting ! I hope that you fix the response delay...
Svar från exactly.com
Thank you for your comment!
Customer Service responds on a first-come, first-served basis, we apologize for the inconvenience.
You may have contacted after hours, please make sure you write during business hours, you can find information about opening hours on the website.
I've just lately become acquainted with this payment method, but I already enjoy it. A user-friendly interface, the ability to utilise money in several currencies, as well as simple transfer operations, are all important features. I am pleased with the service provided by exactly.com, and I want to continue to make use of the system's resources.
You never hear back from their support line.
I have them copied in all the requests I have since the ARNs they provided are bogus and cannot be located by the bank.
No one from their team ever responded. Definitely not recommended.
**Reply from exactly.com**
An hour ago
Thank you for review. We do apologise if you didn't get an answer from our support team. Please check the spam folder, you may recieved messega there. Our support team trying to solve requests in turn and giving an answer as soon as possible.
**Response**
dmitry.n@exactly
support@exactly
no responses from either from email threads from September up to December for the most recent ones. even with the backlog, I doubt it would take three months to look into an issue or reply with an acknowledgment to say the least.
Svar från exactly.com
Dear Michael Carrion,
We have investigated a matter you describe, and after checking our archives, we have found out that all your requests were processed and successfully granted with the corresponding replies.
The problem you have faced is to be readdressed to the company that has provided you a service which became a subject of your requested refund. Payment system exactly® is not responsible for the actions of a service providing company and cannot assist you in the present case. For your information, we are just a tool that helps online businesses to accept payments on their websites.
Thereby, please be so kind as to address your claim to a service provider. Payment systems are not eligible to provide any help in situations lacking connection between their company and the stated problem.
Naprostá spokojenost! Velmi si cením kvalitního zákaznického servisu, rychlosti a celkově bezproblémového fungování platební brány. Jako milý bonus hodnotím i velmi elegantní design platebního systému, za mě nejhezčí, jaký jsem doposud viděla.
Svar från exactly.com
Děkuju! Vaše recenze je pro nás velmi důležitá!
Low fees, great payment system, excellent communication and technical support. I can personally recommend
Svar från exactly.com
Thank you for review! It's very important for us.
A decent payment system, although completely new, but with great functionality, businessmen approve, technical support provides very detailed and informative help, but it might be a little faster to respond, and I am satisfied.
Svar från exactly.com
Your review very important for us, thank you very much!
I want to say that a good payment system. New - but not bad. Here there is a whole range of services for payments and transfers, exchanges, etc. For now, exactly is one of the most convenient for me.
Svar från exactly.com
Thank you for review!
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
