All the bad reviews were true and then…
All the bad reviews were true and then some.
I requested a modified quote, specifying what I wanted, I accepted the quote, only to be told afterwards that my requested item wasn't on the quote, and that they will charge me extra for the item, even though their "PR" person messed up. They only offer justifications, not solutions.
Their communication is terrible, like other people have mentioned too. They take their time to answer Whatsapp messages and calls, and sometimes even ignores calls and messages .
Had to put up a "fight" to get my submersible pump installed a week later, because they forgot to tell me they don't install pumps a week before Kragdag.
They demand full payment before they start, so if there are any stuff-ups from their side, you will have no leverage on them.
They leave sites dirty and want to charge extra for cleaning. They don't connect the pipe that comes from the borehole with the pipes that are preinstalled, apparently "one of their rules" which was never communicated to me, after I told them that my pipes are already installed. Only when they arrived on site this "rule" was communicated to me.
My final cost was R63000 for a 30m drilled hole, a 370W pump, 21m steel casing, 30m PVC pipe and gravel, and a 5m above ground cable. No booster (even though I requested one), no Jojo tank (I did request no tank) and no 3-stage filter (also I requested that to be removed from quote).
There are much cheaper and better options out there, that offer more.
