They just tried to charge me over £200 for a bill from two years ago, even though I moved out of the property a year ago and had settled my accounts, they kept insisting I owed them the money until I... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Evinox's system wasn't set up when I moved in. Which meant, all their bills from October - February have been charged months behind. However, after speaking with Emmanuel, he was able to clearly expl... Se mer
Företaget har svarat
The worst energy company you could possibly imagine. Awful and completely mis-managed billing system for the three years I had the misfortune of being in one of the properties they manage. More than... Se mer
Amy is great - she will fight for you internally and anything you need help with she will give you the best help. Don't listen to the other reviewers - call, be patient and they'll give you the right... Se mer
Företagsinformation
Skrivet av företaget
Specialists in energy metering and billing for Communal Heating systems. Dedicated to providing leading technology together with professional service to match our clients’ needs.
Kontaktuppgifter
Storbritannien
- evinoxresidential.co.uk
2,7
Dålig
26 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Inconsistent and unreliable
Crazy poor management of their systems. Moved into a new flat 2 months ago and have been charged inconsistent amounts, the meter doesn't align with the reading on my account and on top of the issues as our heating is cut-off on a weekend we have had no end of issues trying to contact them as they don't work weekends.
15 juni 2025
Omdöme utan inbjudan
Svar från Evinox Residential
We’re sorry to hear about the issues you’ve experienced since moving into your new flat, and we truly appreciate you bringing them to our attention.
We’re currently investigating your case: it appears that some of the difficulties you’ve encountered are linked to how the site was originally commissioned, which has affected our ability to access accurate meter readings for you and your neighbours. At Evinox Residential, we handle the billing of your site and are not responsible for setting up the units.
Please be assured that we’re working closely with your Managing agent and all other relevant parties to resolve this as quickly as possible.
We want to clarify that we do not profit from the energy charges themselves. Additionally, while we handle billing and customer service, we do not manage or maintain the heating systems directly. Like many UK billing companies, customer support is not available on weekends, and our office hours are Monday to Friday, 8:00 a.m. to 5:00 p.m.
Thank you for your patience. We’re committed to resolving this for you.
Dreadful company
Dreadful company - bills out when they want to. I've left reviews on their other page but this one seems to be the right one now. A long history of irregular billing and it never gets any better. 'Chaser' letters almost straight after the bill arrives. It's really difficult as a landlord to assist tenants with regular billing when they just don't provide for that. Some residents are mischarged with ridiculous amounts, and two bills arrive close together, then nothing for months. I don't know how many more times I have to leave reviews like this before they sort themselves out!
12 juni 2025
Omdöme utan inbjudan
Svar från Evinox Residential
We're very sorry to hear about your negative experience and sincerely appreciate you taking the time to share your feedback.
We understand how frustrating irregular billing and unexpected chaser letters can be, especially when you're trying to manage this on behalf of tenants. Your comments highlight areas where we need to improve, and we take them very seriously.
We’ve recently changed ownership and are no longer part of Evinox UK. With this transition, we're making significant efforts to improve our billing systems and overall customer experience. This includes creating a dedicated Trustpilot page, allowing us to better listen to and respond to feedback like yours.
We’ll be reaching out directly to learn more about your situation, clarify the reasons behind our billing practices, and work toward a better solution for you and your residents.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Caroline was amazing!
I spoke to Caroline over the phone, she was extremely friendly and solved all my problems! She's a credit to the company.
5 juni 2025
Omdöme utan inbjudan
Svar från Evinox Residential
Thank you so much for your kind words!
We’re thrilled to hear that Caroline was able to assist you so effectively. She is a valued member of our team, and we’re incredibly proud of the care and dedication she brings to our customers every day. It means a lot to us to know that her friendly and helpful approach made such a positive difference for you.
Providing the best possible customer service is at the heart of what we do, and feedback like yours reminds us why it matters so much. We’ll be sure to pass your comments on to Caroline, she’ll be delighted!
Thanks again for your support.
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