A breath of fresh air
I want to write a new review as an update to a previous review I left to reflect how things were ultimately handled.
My initial experience with EVFreaks was very frustrating. After placing an order, I went over a month with no updates, no shipping, and no responses to multiple emails. It was especially concerning to see active posts on social media while customer inquiries were being ignored. Eventually, I had to dispute the charge with my credit card company due to the lack of communication.
However, a few weeks later, the owner reached out to me directly and took full responsibility for what happened. He explained that he had been out of the country and that operations had not been handled properly in his absence. More importantly, he made a genuine effort to fix the situation.
He communicated clearly, apologized sincerely, and worked with me to find a solution. Although the original item I ordered was no longer available, he offered a comparable replacement, provided a discount, and included additional items as a gesture of goodwill.
While the initial experience was disappointing, I do appreciate the effort the owner made to make things right. That level of accountability and follow-through does matter. Based on how the situation was ultimately handled, I want to say that I feel genuinely satisfied with the response and appreciate the communication. The owner is great really did a good job fixing the problem
