Great quality of workmanship invested in this pair of stunning shoes couldn't be happier. Bought in the sale but still quite pricey however can see where the money goes,will definitely be buying agai... Se mer
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The buying was very easy… however I have had problems since, I bought a pair of boots size 10, they were the tightest 10’s I’ve ever bought. Requested a refund on the 2nd Aug… still waiting!!! Thanks... Se mer
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Very easy buying process online and excellent timing on delivery. The product it’s self is impeccably well produced and extremely well built. As you can read I’m very happy with my new E&G boots. I wo... Se mer
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Unclear and ambiguous returns instructions. Almost as if trying to trick the customer. No replies to either of the e-mails on the returns form. Had to ring your London number to get retur... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
A luxury London based brand that produces men's and women's dress shoes and accessories. We ship worldwide.
Kontaktuppgifter
Storbritannien
- evesandgray.co.uk
4,2
Bra
136 omdömen
Ingen aktuell inbjudningshistorik
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shocking service on new shoes
Ordered 2 months ago and still not received my shoes. No notification when buying that the shoes were made to order and the manufacture/shipping time was 5 weeks. I would have settled for 5 weeks when eventually advised but now it is currently over 8 weeks and I still havent received the shoes.
Was emailed on the 27th September to advise the shoes were ready and were been sent out on an express delivery. Today is the 19th October (23 days later) and the 'Express Delivery' has still not arrived. Shocking service and so disappointed having used Eves and Gray before without an issue.
19 oktober 2022
Omdöme utan inbjudan
Svar från Eves & Gray
Good evening Chris, Its Tim Waring - Your item is being shown as being delivered https://clientesparcel.dhl.es/LiveTracking/ModifyMyShipment/0280540830 - I will call you in the morning to ensure they are with you. The original order was on the 24th August so you are right, they did take a little longer due to the fact we required a certain type of leather for this style. My apologies for that. More importantly I want to make sure you have new received them as they were delivered a few days ago. Best regards Tim
Fantastic, Trustworthy company
Eves and Gray have provided me so far with 7 pairs of footwear, each one is outstanding quality and comfort. Delivery time is short and their customer service team are fabulous. My favourite shoemaker and I fully recommend them to one and all.
12 oktober 2022
Svar från Eves & Gray
Good morning :) What wonderful words! Thank you so much and it lifts everyone's spirits reading this!
Great customer service
Great customer service Tim (managing director)
Called me personally to explain they had found my preferred size as a size 10 was not on website
I ordered an eleven they noted from previous purchase my size
Unbelievable service
13 oktober 2022
Svar från Eves & Gray
Thank you Paul, I was very happy to help and pleased to have you as a new customer! Appreciated greatly :)
The Boots I've ever had thank you again
5 oktober 2022
Svar från Eves & Gray
Thank you very much for taking time to review us :) Appreciated greatly.
Great shoes and wonderful customer care…
Great shoes and wonderful customer care . Highly recommended.
12 oktober 2022
Svar från Eves & Gray
1000 Thank you's kind Sir :) Greatly appreciated
Svar från Eves & Gray
Thank you kindly for taking the time to review us :)
Shoes are quality handmade
Shoes are quality handmade . But there was a bit of a mix up about the delivery date , i was on holiday when the shoes where delivered.
27 september 2022
Svar från Eves & Gray
Thank you very much for the review and we hope you had a relaxing holiday :")
Have purchased a few sets from Eves
Have purchased a few sets from Eves, 5 I think.. all very good with the exception of one pair that had an unfortunate mark, it was in the sale though.. in most terms, highly recommended. The fact that I continue to purchase from them is recommendation in itself.
8 september 2022
Svar från Eves & Gray
Thank you very much Dorian for taking the time to review us. Proud to have you as a customer :)
Edited* Shoes have now arrived
Edit: whilst initially disappointed that I had to resort to giving a bad review to get a response from CS (see bottom of this review).
I can say that since the MD picked up my email the service has been excellent. My shoes arrived today. And we’re sent out yesterday!
I already have one pair the same and I liked the quality and look so much I wanted to have another pair in reserve. The fit is good I have quite wide feet and they don’t feel squashed despite the shape, but I will say from experience of my last pair. You need really thick socks like walking socks to wear them in. I ended up with a painful blister after 5 mins of wearing them but it was just one shoe. They do get much better after a few wears, but I still wear thicker socks if I know I will be walking a lot
I’m leaving 4 stars simply for the lack of response to my initial enquiries with the company but for the quality and look of the product I would leave 5 stars
Shoes haven’t arrived 3 weeks after purchase and no response to email asking where they are
21 september 2022
Svar från Eves & Gray
Good morning, We are truly sorry to hear this. Please see the info below. Have you received a "Customer not at home card" They were sent out on the 6th! Please can you also confirm which support email you have used? support@evesandgray.com is the correct channel. On occasions parcels arrive when the customer is not at home. We will look in to this today for you, to make sure it is rectified. Thank you Tim Waring (Managing Director)
Order: 698565001
Carrier: Parcelforce Worldwide
Carrier Reference: FN1121376
DM Consignment Code: DMC3W8CVFMSL
Delivery Expected:
07:00 Wed 07 Sep 2022 BST - 17:30 Thu 08 Sep 2022 BST
Find other parcels in this order
Parcel: 1 of 1
Tracking Code: PBFN1121376001
Despatched DESPATCHED
17:42 Tue 06 Sep 2022 BST
Visit tracking site: Parcelforce Worldwide
Elec Advice recd by carrier 1 ITEMS 12:00 Tue 06 Sep 2022 BST
Awaiting Despatch 11:18 Tue 06 Sep 2022 BST
Excellent shoes & Purple!
Excellent shoes!
Sales are amazing value!
Perfect fit!
Purple!
13 september 2022
Svar från Eves & Gray
Thank you very much for your kind words :)
Svar från Eves & Gray
Thank you Sir, greatly appreciated :)
Quality shoes as always
Quality shoes as always. Quick delivery and communication. 5*
14 september 2022
Svar från Eves & Gray
Thank you very much Brian, greatly appreciated :)
Wrong shoes
Original shoes that turned up were both the wrong style and size turned up. To be fair, the team did turn this round quickly and shipped the correct product but not the experience I had hoped for.
6 september 2022
Svar från Eves & Gray
Good afternoon, Sincere apologies our distribution centre "Hallmark" where the items are kept, did indeed send the incorrect item. We have also shipped (Even before receiving the item back) the correct pair out to you on the fastest possible method. We are at the mercy of the postal carriers and typically cover all postage costs. We will contact you on Monday to make sure the shoes have arrived. In this day and age we have to sadly rely on third party companies and from time to time they let us down. Apologies once again, Eves&Gray Team (Update* Thank you for re-considering your rating and we hope you like the shoes) :)
review
fantastic service only two days for delivery of my shoes love the shoe very well made and look amazing, i will defiantly be back
1 september 2022
Svar från Eves & Gray
Thank you kind Sir - We appreciate your feedback :)
Brilliant service and a
Brilliant service and a
Superb product even down to the packaging .
27 augusti 2022
Svar från Eves & Gray
Thank you very much for taking the time to review us :)
Not disappointed….again
Arrived promptly and the quality of the boots along with the comfort is outstanding. Properly made boots.
26 augusti 2022
Svar från Eves & Gray
Truly appreciated, thank you very much :)
Hellcat Chelsea Boot in tan.
Always great service! Chelsea boots delivered in good time. Well packaged. Beautiful quality!
22 augusti 2022
Svar från Eves & Gray
1000 thank yous Martyn for your kind words :)
Great quality of workmanship invested…
Great quality of workmanship invested in this pair of stunning shoes couldn't be happier. Bought in the sale but still quite pricey however can see where the money goes,will definitely be buying again and maybe not just in the sale!
Packaging all very high standard and postage quick all good:)
16 augusti 2022
Svar från Eves & Gray
Thank you kindly and we appreciate you mentioning the packaging. It has risen nearly 40% to package our items nicely, not to mention the cost of manufacturing/ marketing/ shipping etc so we are pleased it get's noticed :)
Very bad experience after chasing a…
Very bad experience after chasing a number of times and promised I would receive my goods it did not arrive. Still waiting for a refund I week on
13 augusti 2022
Svar från Eves & Gray
Good afternoon, Apologies, we dropped the ball on this one. The distribution centre marked it as partially dispatched. It then meant we could not automatically refund it until the their system updated. We ran out of stock in this size which meant 2 people ordered at the same time and the system that changes the stock was not quick enough. We have refunded this for you today now the hold is off. We will send you some free socks to apologise and if we find a size 9 Bancroft we will message you asap and hold them for you. Sincerely E&G Team
Svar från Eves & Gray
Thank you very much Iain, greatly appreciated :)
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