Always been great service from this Vape shop. And I find it offensive that government just through all high street vape shops in the same bag when this one is in no way dodgy at all. It is filling a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It’s annoying that I can’t remember the girls name at the Yeovil branch but she was amazing - very kind, informative and helpful
Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... Se mer
Företaget har svarat
Absolutely amazing and faultless service from the whole team. Understand my needs and matched me perfectly with my needs as someone who's just started vaping. The flavors of the juices are incredib... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Kontaktuppgifter
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, Storbritannien
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4,7
Utmärkt
872 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I know very little about vaping
I know very little about vaping, so went into the Ashford store as a complete novice. The lady who served me was really friendly and gave me plenty of information (and suggestions) to help me get the best brand, flavour, strength etc. I will definitely continue to go there from now on. Thank you so much!
24 januari 2026
Omdöme utan inbjudan
Svar från Evapo
Thank you for your lovely feedback Claire. We are really pleased to hear that the team member in our Ashford store made you feel welcome and took the time to explain everything clearly, helping you choose the right brand, flavour, and strength. It is great to know you felt supported as a complete novice and that you will continue to visit us. We look forward to your next visit.
Svar från Evapo
Thank you for your feedback Mrs A. We are really pleased to hear you found everything helpful and that this was your second visit. It is great to know you will be using us from now on. We look forward to your next visit.
The staff are very helpfull in store…
The staff are very helpfull in store and explain the best offers and purchace options befor you buy.
23 januari 2026
Omdöme utan inbjudan
Svar från Evapo
Thank you for your feedback Kw. We are pleased to hear the colleagues in store are helpful and take the time to explain the best offers and purchase options before you buy. It is great to know you felt well supported when making your choice. We look forward to your next visit.
crawley store
The man in the crawley store in crawley town centre was very helpful.He explained everything step by step.What I would need to do with my partner's vape and was very helpful in telling me how to set it all up
23 januari 2026
Omdöme utan inbjudan
Svar från Evapo
Thank you for your feedback Paul. We are really pleased to hear that the team member in our Crawley store was so helpful and took the time to explain everything step by step. It is great to know they made setting up your partner’s vape clear and straightforward. We look forward to your next visit.
Very kind and extremely sweet and…
Very kind and extremely sweet and helpful also very happy to show how everything works even more kinder to people with poor shigt
17 januari 2026
Omdöme utan inbjudan
Svar från Evapo
Thank you so much for your kind words Emma. We are really pleased to hear that our team members were extremely sweet, helpful, and happy to take the time to show how everything works, especially being mindful and supportive of customers with poor sight. Providing patient and caring service is very important to us, and your feedback truly means a lot.
Lovely staff and great selection
Lovely staff and great selection
16 januari 2026
Omdöme utan inbjudan
Svar från Evapo
Thank you for your lovely review Mez. We are really pleased to hear you found our team members friendly and enjoyed the great selection we have available. We truly appreciate your support and we look forward to your next visit.
Thank You!
I knew roughly what I wanted going into the store, but I just needed some help making sure it was right for me - the two blokes in there were INCREDIBLE! I will be going back! (Sorry forgotten your names) - cannot fault this store and the customer service and products at all!
13 januari 2026
Omdöme utan inbjudan
Svar från Evapo
Thank you so much for your fantastic review Stephanie. We are really pleased to hear that our two team members were able to help you make sure you chose the right option for you. It is great to know you felt so well looked after and confident in your purchase.
We truly appreciate your kind words about the store, customer service and products. We will be sure to pass your feedback on to the team and we look forward to welcoming you back again soon.
Amazing service as ever in the Exeter…
Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and provided great advice when I've changed my device recently. It's also good to see they have a rigorous policy on checking ID as many other local shops seem to not bother. When staff take the time to talk to you as a friend, it makes you take your business back time after time.
13 januari 2026
Omdöme utan inbjudan
Svar från Evapo
Thank you so much for taking the time to leave such a detailed and thoughtful review Jim. We are delighted to hear about your positive experiences in our Exeter store and that Hannah, Chloe and Ryan provided fantastic customer service and clear communication. It is great to know they made you feel welcome, kept you informed about current offers and supported you when changing your device.
We really appreciate your comments about our ID checking policy as this is something we take very seriously. Hearing that our team members take the time to build genuine connections and offer friendly, honest advice means a lot to us. Thank you for your continued support and loyalty.
Extremely helpful
Extremely helpful, knowledgeable and friendly staff
12 januari 2026
Omdöme utan inbjudan
Svar från Evapo
Thank you for your kind feedback Andrew. We are really pleased to hear that our team members were extremely helpful, knowledgeable and friendly. We truly appreciate you taking the time to leave a review and we look forward to your next visit.
Evapo Denman Street...amazing service…
Evapo Denman Street...amazing service and so helpful! Bought a new vape and liquid. All perfect, so back soon for more! Thank you :)
29 december 2025
Omdöme utan inbjudan
Svar från Evapo
Thank you for your lovely review Tracy. I am really pleased to hear you received amazing service at our Denman Street store and that the team member was so helpful in getting you set up with a new vape and liquid. It is great to know everything was perfect and we truly appreciate your support. We look forward to your next visit.
Over charging
I was looking fo the xros 5 and I seen it for 23.99. I when to the store and was charged 28.99 instead witch it a £5 different. I rang and all I keeped getting told it said it in the t&c witch it don’t say it at all on the page that you look at online. I would not recommend this company at all. I would have but with them saying that there is nothing they are willing to help with I will not be going back at all in store or online. My advice to any one DON’T GO HERE GO SOMEWHERE ELSE
4 januari 2026
Omdöme utan inbjudan
Svar från Evapo
Thank you for taking the time to leave your feedback Dan. I am sorry to hear you were disappointed with your experience and I understand how frustrating price differences can feel.
The £23.99 price for the XROS 5 is an online exclusive offer and it is marked as such on the website. Our in store prices are set separately and are clearly displayed in store, which is why the device was £28.99 when purchased in person. This is also outlined in our terms, as online promotions do not always apply in store.
I appreciate that this was not the outcome you were hoping for and I am sorry that it has left you feeling unhappy with us.
Very friendly
Very friendly, knowledgeable and helpful staff. Will be my go to vape store from now on.
31 december 2025
Omdöme utan inbjudan
Svar från Evapo
Thank you for the kind feedback Nicholas. I am really pleased to hear that you found the team friendly knowledgeable and helpful, and it means a lot to know we will be your go to vape store from now on. We really appreciate your support and we look forward to your next visit.
First class service from Sonia really…
First class service from Sonia really knew her stuff made me feel at ease and definitely recommend the great flavours I needed ! Definitely will be coming back for more 10/10 customer service
26 december 2025
Omdöme utan inbjudan
Svar från Evapo
Thank you for the fantastic feedback Mark I am really pleased to hear that Sonia was able to help and make you feel at ease. It is great to know her product knowledge and recommendations made such a positive difference and that you found the flavours you were looking for. Your recommendation and kind words mean a lot to us, and we really appreciate you taking the time to share your experience. We look forward to your next visit.
No desert flavour range in e liquids
I have been a regular customer for over 6 years. I have always found that the staff in the 3 branches ive always visited across london (portobello, chapel market & soho) to be very good & helpful. However, managerial decisions to discontinue certain vape juices and or no longer sell certain juices has made me go elsewhere. THEY DO NOT SELL ANY DESERT FLAVOURS IN 10,11,12mg. I was buying the loco lemon tart (OHM brew) vape juice for years, last year they discontinued it. So I began to buy Dinner Lady, Lemon tart from my local evapo shops instead. Then they stopped selling Dinner Lady e liquids. Then they started to sell IVG - vanilla biscuit, which i enjoyed so started to buy that. Now, they have stopped stocking and selling the IVG eliquid. WHY? All your flavours are the same. ALL FRUIT. No desert flavours (except vanilla custard in OHM brew which isnt nice) over 6mg. Its infuriating. You can at least stock a handful of decent desert flavour e liquids over 10mg. Anyway, after 6 years I will no longer be using Evapo. I asked for the IVG to be ordered in twice at the Portobello store, the staff ordered it, but it never come as the top level managers wouldn't approve. I probably spent about £500 per year in Evapo. Now, that money will go to other vape companies. I really hope that in future Evapo will listen to their customers.
24 december 2025
Omdöme utan inbjudan
Svar från Evapo
Thank you for taking the time to share such detailed feedback Heather and for being a loyal customer with us for over six years. I am genuinely sorry to hear how frustrated you feel and that recent range changes have led to disappointment.
It is good to hear that your experiences in our Portobello, Chapel Market and Soho stores with our colleagues have always been positive, and I appreciate you acknowledging their efforts. Decisions around ranges and discontinued lines are never taken lightly, but I completely understand how frustrating it is when a flavour you enjoy and rely on is no longer available, especially in higher nicotine strengths.
I would like to reassure you that we do still offer a wide range of dessert and bakery style flavours across different brands, strengths and formats, including options above 6mg as well as shortfills with nicotine shots for flexibility. Availability can sometimes vary by store and supplier, which may be why certain lines you requested could not be approved at the time, but your feedback about demand for higher strength dessert flavours is valid and important.
I am sorry that this situation has led you to feel unheard and to consider shopping elsewhere. Your feedback will be passed on to the buying team, as comments like yours do influence future range decisions. I truly appreciate the support you have given Evapo over the years and I hope we may have the opportunity to welcome you back in the future.
Brilliant staff helpful as always
Brilliant staff helpful as always
24 december 2025
Omdöme utan inbjudan
Svar från Evapo
Thank you for your review Rob! We're delighted to hear our team members are helpful as always. We really appreciate your continued support and we look forward to your next visit.
I AM A 68 YEAR OLD TECHNOPHOBE WHO IS…
I AM A 68 YEAR OLD TECHNOPHOBE WHO IS USELESS AT ALL THINGS REMOTELY TECHNICAL. YOUR LOVELY MAN IN YOUR MAIDSTONE SHOP TOTALLY PUT ME AT EASE AND EXPLAINED EXACTLY WHAT I NEEDED AND HOW TO USE IT.EXCELLENT CUSTOMER SERVICE SKILLS AND IMPECCABLE MANNERS. THANK YOU.
23 december 2025
Omdöme utan inbjudan
Svar från Evapo
Thank you so much for your lovely review Gill! We’re delighted to hear that our team member in the Maidstone store put you at ease and took the time to explain everything clearly. Providing patient, friendly, and respectful service is very important to us, so it’s wonderful to know this made such a positive difference for you. We really appreciate your kind words and trust in us. We look forward to your next visit.
The man who served me was lovely.
22 december 2025
Omdöme utan inbjudan
Svar från Evapo
Thank you for your review Tiah! We're delighted to hear the team member who served you was lovely and made your visit a positive experience. We look forward to your next visit.
Good reps and great products
Good reps and great products , highly recommended!
6 december 2025
Omdöme utan inbjudan
Svar från Evapo
Thank you for your review RolS! We're delighted to hear you found our team members helpful and enjoyed our products. Your recommendation means a lot to us. We look forward to your next visit.
Knowledgeable helpful staff
Knowledgeable helpful staff, that took the time and trouble to explain in detail options and products available. Suggesting the most suitable cost effective products ideally suited to my needs.
13 december 2025
Omdöme utan inbjudan
Svar från Evapo
Thank you for your review Laurence! We're delighted to hear our team members were polite, knowledgeable, and took the time to explain the options in detail, helping you find the most suitable and cost effective products for your needs. We look forward to your next visit.
The staff were extremely polite and…
The staff were extremely polite and knowledgeable. I instantly wanted to become a reward member.
28 november 2025
Omdöme utan inbjudan
Svar från Evapo
Thank you for your review Jamie! We're delighted to hear our team members were extremely polite and knowledgeable, and that they encouraged you to become a rewards member. We look forward to your next visit.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.