Europecar Omdömen 50

We recently hired a car from Europecar, whilst in Spain for a weeks holiday, and it's an experience I would not care to repeat.
As we were going to cover a few miles on holiday, I spent a little time finding exactly the car I wanted to use for the week, and settled on a Skoda Kamiq.
We landed at Malaga airport, and went straight to the Europecar desk.
Firstly it took about 15 minutes for us to get seen even though we were the only ones in the queue, as every time a desk became free the sales assistant seemed to go for lunch.
Finally we were seen, and we gave them our details from the DoYouSpain booking.
I was asked what type of driving I was going to do in the car, I said a few miles and visiting friends and I was immediately offered an Audi A3 instead of the car I had booked. I initially thought OK, maybe all of the Skoda's were out. I declined the offer stating that I wanted what I had booked. So she looked again, and I was offered a BMW 1 series.
Again I declined, stating I wanted what I had ordered, and the sales assistant said that I should have a nice car as it was part of my holiday, again I stated that I wanted the Skoda, and that I had nice carts at home and I wanted what I had booked.
Foe the third time I was offered another premium brand, a Mercedes. At this point it felt like the scene from Trains, planes and automobiles, where Steve Martin is trying to hire a car in the airport, but I didn't swear, but quite forcefully stated that I wanted what I had booked.
She finally accepted this request, and offered me the optional insurance, to waive the £3500 excess for damage!
I agreed to this but didn't realise that this was per day, and not for the week, which was not explained at the time. This additional cost almost doubled the cost of the car for the week.
The sales assistants are obviously incentivised to upsell the car originally hired.
She then said that because we had opted for the insurance we did not need to note any existing damage to the vehicle, which I thought was a little odd, but more on that later.
Finally we had the car we wanted booked or so we thought, and we were directed to level -2 to collect the car.
As we walked over to get the car, we noticed that collections were on level -1 and not -2, which was very confusing, but we followed the signage and found the collection area on -1.
We were given the keys and directed to the space where the car was, only to find that it was a small VW SUV, not the Skoda I thought we were finally going to get.
At this point I was so frustrated with the whole experience that we just put our bags in the car and went to drive off. However the car stank of cigarette smoke and had obviously not been prepared for rental.
I went straight to the collections desk again, and demanded another vehicle.
I was given an equivalent Seat, which was fine, and it was now that I understood the no need to catalogue existing damage remark.
There was a deep gouge down the passenger side of the car along with many and I mean many other scrapes, it would have taken ages to identify them all.
So we finally drove off and the car was fine all week over around 600 miles of mainly motorway driving, but the initial collection of the car was an absolutely awful experience, and one that I would urge everyone not to experience.

Having looked at the comments on here regarding Europecar I’m surprised they are still trading, my insurance had these cowboys arrange a hire car, they rang with a vehicle which was not what the insurance had requested so I rejected it, they rang a couple of time telling me they where still trying to source a car, after 2 weeks I rang my insurance to see that the delay was, they said Europecar had cancelled the booking without telling me, I’ve told my insurance I’m not renewing with them if they continue using this absolutely useless company

Ich würde 0 Punkte abgeben, wenn möglich.
Mietauto über Check 24 mit Vollkaskoversicherung gebucht. Überall stand, dass Debitkarte von Europecar akzeptiert wird. Am Schalter dann die Ablehnung, Debit wird für die Kaution nur akzeptiert, wenn die Versicherung direkt bei Europecar gebucht wird. Der einzige Hinweis war im ausgedruckten Voucher zu finden, dass am Schalter eine Kreditkarte bereit gehalten werden soll, um die Abwicklung zu beschleunigen.
Die angebotenen Optionen waren, die Buchung verfallen zu lassen, ohne Kostenrückerstattung oder für mehr als dem Doppelen des vorherigen Gesamtpreises eine Versicherung direkt bei Europecar abzuschließen.

AVOID AT ALL COSTS:

Terrible service – we ordered a Mercedes but they insisted on two credit cards (nothing of this in their Ts&Cs obviously). We ended up with an Opel... at the same price!

Oh, and worst still: 3 months later no deposit back.

Erg slecht. Probeerden ons er in te luizen dat we een kras schade hadden gemaakt, en een bedrag moesten betalen van 1216 euro. Gelukkig hebben we zelf ook een video gemaakt van te voren en was hierop te zien dat deze er al zat. Ze hebben hierop, per mail, laten weten dat ze het zouden laten. Nu, 3 maanden later hebben ze dit bedrag alsnog afgeschreven en zijn verder niet meer bereikbaar.

Terrible scammers. We rented a car "Ford Focus or similar" through DoYouSpain online booking company, for 20 days with Platinum Insurance added, €528 all together, pre -paid online fully to DoYouSpain. In the insurance policy it was noted that upon pick up the car, we'll need to secure €800 deposit in case any damages. (Already interesting because we bought full insurance) On September 4th 2025, we picked up the car, although a Citroen latest model double fuel...and we were charged the 800 euros deposit. The EUROPE CAR office in question is at Castellon Train Station Europe Car Office.The platinum Insurance notes that it's NOT A CHARGE on the card, ONLY blocking the amount a d it will be UNBLOCKED when we returned the car in good condition. On September 24th we returned the car immaculate condition. AND, WE ARE STILL WAITING FOR THE 800 EUROS DEPOSIT to be returned!!! Today is October 13th! We have written several emails, complains to both Europe Car and DoYouSpain Customer Services, we made several phone calls to the same customer service offices, with all kind of different stories being told, each different from the other, NOBODY issued yet the 800 euros deposit refund, which is actually to be UNBLOCKED ONLY!! They stole the deposit and they think they can get away with this!! Definitely file charges at the police station this time. Please be aware of Europe Car indecent activities and they're out there to take deposits illegally!! OUTRAGEOUS criminal activity!!!!

⚠️ Advarsel: Lej ALDRIG bil hos Europcar Baghdad ⚠️

Jeg har haft den værste oplevelse nogensinde.

Jeg lejede en bil d. 30/07 i 30 dage og lagde 250 USD i depositum. Efter forlængelse af lejen med 3 dage aftalte vi, at de kunne trække 100 USD og tilbageføre resten, når bilen blev afleveret d. 04/10.

Da jeg afleverede bilen, sagde de, at pengene ville komme efter 14 dage. Jeg har sendt mit kontonummer (irakisk konto) 8 gange, men hver gang kommer der nye undskyldninger. Først sagde de 14 dage, så 30 dage. Nu er der gået 35 dage, og stadig intet depositum. De lover overførsel “i dag” – men intet sker.

Oven i det hele fik jeg først en bil, der brød sammen efter 500 meter, så måtte jeg vente og fik en anden bil. De ringede 11 gange og sagde, at den bil jeg valgte først, var klar til afhentning i Jaderiye.

Jeg kørte derhen kl. 20:00, men ventede til kl. 23:00 – og så siger de, at bilen slet ikke er klar, fordi “den skal tjekkes, og der er tre biler før din”! Hvorfor i alverden ringer man så 11 gange og siger, at bilen er klar?

Alt er ekstremt uorganiseret, uprofessionelt og uærligt. Jeg har brugt tid, energi og penge på at få en service, der slet ikke lever op til Europcars navn.

💥 Mit råd: Hold jer langt væk fra Europcar Baghdad.
De overholder ikke aftaler, de lover alt og leverer ingenting, og man skal kæmpe for at få sine egne penge tilbage.

Via Booking een auto bij Europecar gereserveerd en ontdekte dat het bevestigingsnummer uit 7 ipv 10 cijfers bestond. Mijn naam, referentienummer Booking, bev.nr Europecar was nergens in hun systeem te vinden. Bij mij gingen alar,bellen rinkelen want dit klopt echt niet. Booking verzekerde mij dat alles goed en betaald was. Echter konden zij Europecar niet bereiken. Met Europecar gemaild maar ik moest het met Booking oplossen. Zo behandelt Europecar de klanten. Het heeft mij een dag gekost en nog had ik geen gevoel gevoel over. Ik was er helemaal klaar mee. Uiteindelijk heb ik bij Budget geboekt en alles was binnen 10 minuten met bevestiging en incheck geregeld. Ik ga nooit meer bij Europecar iets boeken. Zij moesten als groot bedrijf schamen!! Oja over hun app regent het klachten dat het niet werkt. Ik heb dit nooit met een autoverhuur bedrijf mee gemaakt. Dus oppassen.

Recent experience of Europcar Heathrow Airport August 2025 for Australians.

I’m writing this for the first time not because I feel bad but I feel embarrassed. I wasn’t aware of the full-on high pressure upsell of their product.
Please, please be aware that this company’s intent is not what you experience, but actions solely for profit making and ballooning.
Be sure not to engage with them unless the final charge rate has been secured. Hidden charges of VAT ( UK) are not disclosed at the counter!

Before you travel, confirm in your native country that all insurances are truthfully covered and that ‘credit card’ ‘excess’ is covered.
Be aware we were challenged at the counter with horrific rates if we had an accident for not choosing their excess product, even though we had said that we had covered the excess sold in our native hire country.
Europcar hires products that rely on car manufacturers reputations for safety and efficiency, however you - the Customer -drive the product with fear of accident which Europcar feeds on.
Travel safe good luck shop around!

I booked a car 2 days before the date and wanted to change the time 10 minus after the booking. They said that the penalty is 50 Euros, but they took 400 euros instead. On top of that they said if i make another reservation they would correct the mistake and refund 400 euros.
After 2 reservations at the same time and date they told they still could not do the refund because this information in their system is hidden.

The car was immaculate and the pick up was relatively pain free. HOWEVER and it's a big however, when picking up the car from Lancing in Sussex, I was informed that as a foreign driver there would be an excess of 100,000 pounds on the car. Yes! You've read that properly. This was around 80,000 pounds more than the car was worth. Despite my protests I got no leeway and was forced to pay A$250 to protect myself against this excess. This despite travel insurance that had me covered already, but for a reasonable excess. No logical explanation was provided and despite some research back in Australia I cant establish any substantive reason for this extraordinary excess. Be warned.

Awesome amazing and astounding customer relations skills from Rueben at the Chelmsford Montrose road branch pushed me to express my immense appreciation for such a service.

He is literally endowed with all a customer needs, at a collection point.

Full of smiles, proactive problems solving and an excellent communicator.
With his A- team red tapes are minimised. Can’t wait to rely on them anytime soon.

I am absolutely furious with the appalling service I received from Europe Car. I had an out-of-hours booking that I paid for, and they completely failed to turn up. To add insult to injury, they charged me a ludicrous £10 just to speak to customer service (two calls at £5 per call), and the representatives are nothing but rude, arrogant, and disrespectful.

Their complete lack of care left me significantly out of pocket, with around £50 wasted on taxi fares because they couldn't fulfil their commitment and are in breach of contract. I missed my vital appointment in Heathrow because of this which has significant repercussions for my business. Oh and to add insult to injury going to have to wait 4 working days for my refund even though they had my money at booking and had no one at the Gloucester branch to give me a car.

It's disgraceful that such a company is allowed to operate. Avoid at all costs if you value your time and money.

I had a terrible experience at Bristol airport. The rep didn't even walk me to my. car, let alone show me how to use the contrils-Absolutely shocking experience!

AGGIORNAMENTO: Al rientro, la situazione è addirittura peggiorata. Dopo quasi un mese, ricevo una mail con la richiesta di 350€ per un presunto graffio, già presente al momento del ritiro. Per fortuna avevamo scattato foto dettagliate dell’auto, smascherando il loro tentativo di frode.

Non contenti, hanno anche falsificato la data e l'ora di riconsegna sul loro documento di contestazione, nel probabile tentativo di rendere più difficile qualsiasi reclamo. Anche in questo caso, le nostre foto e video provano il contrario.

È assurdo dover documentare ogni dettaglio per difendersi da pratiche scorrette. Se la questione non verrà risolta, passerò la pratica a un avvocato.

Sconsiglio vivamente di noleggiare da questa compagnia. Se proprio non avete alternative, fate foto e video di tutto, dall'auto ai documenti, per tutelarvi da possibili tentativi di frode post-noleggio.
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SEMBRAVA conveniente… ma è stata una delle peggiori esperienze di noleggio mai avute.

Già al momento del ritiro, il servizio si è rivelato scadente e scorretto. L’impiegato addetto alla consegna (8/2/2025 alle 8:30) si è dimostrato antipatico, scortese e poco professionale, arrivando persino a ridere di noi e sminuirci quando non comprendevamo la sua lingua, invece di aiutarci.

Il noleggio, che inizialmente sembrava avere un buon rapporto qualità-prezzo, è improvvisamente raddoppiato sul posto a causa di una presunta irregolarità con la carta di credito per la caparra, che a loro dire non riportava il nome del guidatore designato.

L’unico aspetto positivo? La qualità dell’auto. Ma di certo non basta a compensare tutto il resto.

I had an extremely disappointing experience with Europcar in Spain. Upon arrival at my destination, the company came up with excuses for not delivering the car I had reserved. It seems legally permissible due to all the fine print, but it's still very frustrating. I was unable to collect the car despite making an advance payment, and none of the amount I paid was refunded. I highly recommend choosing a larger, more reputable company to avoid such issues.

During trip in New Saeland I drove 7 km per hour too fast. The Fine of Police costs: 30 NZ dollar = 14 euro.
For deliverage of my adress to Police ( administration costs) Europecar asks 57 NZ Dollar = 26 euro.
So costs administration is 2 times higher than the original fine.

These guys ignore communications and make everything harder than it ought to be. Had a stressful time in Amsterdam with one of their cars which had a tyre not fit for purpose causing us to waste a day awaiting recovery.

We recently traveled in Italy and rented a car from here, despite the trepidus reviews our experience was fine, though the car wasn't the cleanest.