Europcar South Africa Omdömen 

On Tuesday 01/11/22 I hired a car in George to drive to Cape Town as part of my holiday. Unfortunately the car broke down between Somerset West and Cape Town. I was super worried, could not call with my UK number and asked a mate if he could contact #Europcar and ask them to Watzup me. Believe it or not, 5 mins later a super friendly lady called me, informed me that they knew exactly where I was and that help is coming from Cape Town International Airport. 15 mins later a guy was there, gave me his car and hot me to the airport. They swapped my car, upgraded me and within 1 hour I was on my way. This was an amazing experience that could have gone really badly should they not have been this helpful and efficient. Job well done to everyone involved. Will use your service again! Job Well done!

Took a car at king Shaka international Airport and was advised to return it with a full tank and I did that then took another one as the previous one was due for service and when I received the second vehicle it was a full tank went to fill it up and gave them the receipt they refused to refund me of my money

Rented a VW Polo TSi for two month's from Europcar Cape Town. The vehicle's hubcaps were stolen in Cape Town, and I was charged ± R5000 to replace 4 x hubcaps! To have a rental vehicle with removable hubcaps, with our country's high crime rates, is completely unacceptable. They were always going to get stolen. I took this further with Faizal Cosyn, who was very dismissive of my request and replied via email that there is nothing they can do.

Will definitely not recommend Europcar or ever use them again.

I hired a car from Europcar OR Tambo on 17 June, as I was hosting friends from the UK. We travelled to the Madikwe Game Reserve, Sun City and then my UK visitor, Paul Darling, who was also a designated driver, returned the car on my behalf on 24 June. We had scratched the car superficially against dry twigs in the park; on returning the car Paul was informed that the damage was indeed superficial, and would be able to be polished out. At the time of collection, Europcar took a deposit of R10 649,00 off my credit card.

1 month later I received an invoice from Europcar claiming R7 295,00 worth of damages. At no time was I informed that a claim against myself was pending, and the difference between the R10 649,00 deposit and the final account of R8 726,14 of R1 922,86 was not refunded. I contacted the number given and was told “a claim was done which was why you were not refunded, and you now have 7 days to pay us.”

I have no way of knowing whether the damage they claim (pictures were supplied) occurred in the month after returning the car; no mention was made of the credit due to myself until I pointed it out to the lady concerned; and at no stage was I informed about a pending claim until they wanted money.

Europcar, your customer relations are shocking; it goes without saying that I will never use your services again, and will make sure I communicate this lack of service with everyone I know.

We arrived at Cape Town International Airport. When we went to get our hire car, there was a problem. Monica the Europcar representative was extremely helpful and friendly, but more importantly sorted out the problem quickly and efficiently to both our satisfactions.
Update 01/08/2022: just found out that Europcar have taken Rands18,850 deposit from my account after saying it would be a pending transaction and would only be taken at the end of my hire. I emailed them yesterday but NO response has been received!
Very disappointed that they went against there word that the deposit would not be taken.
They certainly would not get a 5* review at the moment...
To be continued

Very disappointed. As I had planned my meetings around having to pick up a rental car at the Sandton branch at 8:00am only to be left waiting for so long to be told they do not have cars on-site, for a booking I made the previous week already. How disorganised and a great inconvenience on my end, which would probably cost me at the end of the day.

We rented a car from OR Tambo. There was no damage to the car. Regardless, Europcar claimed there is a small chip at the lower bumper. Nobody inspected the car at dropoff. We left the country and a couple of days later were informed of the “damage”. I responded advising there was no damage to the car when dropped off one week earlier I get “email delivery delay” on all correspondence to Europcar representatives. No feedback from Europcar after the initial notification and also no refund both on early return and deposit Extremely disappointing experience and in my opinion this is theft. And they get away with it.

Updated on 2022-06-13: Europcar refunded our deposit

I fully agree with Naomi. Rented from Europcar OR Tambo for one day on 10 March, noticed scratch on bumper, no attendant in sight, didn't understand the checklist, thought it was marked off (silly me - but it was so obvious!). Of course, when I returned it they said I'd scratched the vehicle and took my whole R4 000 deposit. Never accounted for the deduction, ORT never answered phone - really appalling service. Don't use them.

DO NOT, REPEAT, DO NOT EVER RENT A CAR AT EUROPCAR RENTAL IN SOUTH AFRICA, SPECIALLY AT O.R. TAMBO AIRPORT, YOU DON'T GET YOUR DEPOSIT BACK, THEY ALWAYS FIND SOMETHING WRONG WITH THE CAR AFTER YOU HAVE DROPED IT AND LEFT, EVEN THOUGH IT WAS INSPECTED IN FRONT OF YOU, AND TOLD EVERYTHING IS GOOD. THEY ARE CROOKS, FRAUDS, THEY STEAL YOUR MONEY FROM YOUR CREDIT CARD, FOR ALL KINDS OF CHARGES. STAY AWAY FROM EUROPCAR.

Arrogant staff at OR Tambo intl airport. They were not keen to assist our group. Ended up getting a car smaller than the one we ordered. Management was not able to assist either even though we pre-booked. Bad company.

Stay away from EUROPE CAR RENTAL it's full of fraud. I rented a car in December FROM FOURWAYS CROSSING, the car was having a very bad rotten smell inside and they did call me to bring the car back as they wanted to sell it. They gave me another car. I returned it on the 14th January in a good condition with a full tank fuel.even today I'm still struggling to get my deposit back of 1500.i produced a proof of payment which is a receipt from their office but still no luck. EUROPE CAR IS FULL OF FRAUD, THEY ARE SELFISH.

I was very devious to rent a car from Europcar due to all the negative reviews but I do like forming my own. I can tell you, I am not sure who is now managing Europcar, but they are amazing ! I was happy with the service the car was great. I can't complain about anything. I will be using them again in the future. Thank you for your great service.

Appalling service from Europcar at Cape Town Airport. After a long and tiring flight we were subjected to what I can only describe as "the worst customer service ever". Stood waiting nearly 2 hours in the heat whilst the many staff in the europcar office just walked about aimlessly doing literally NOTHING for ages, then eventually when they can be bothered to do something, it takes forever as they disappear then come back 15 mins later and disappear again. Also took 7500 Rand off my credit card "as a deposit"???? even though I had paid up front for everything including the top insurance. Still haven't received the money back. I would give this bunch of lazy idle crooks a wide berth, and would give them zero stars on here if I could. Use at you own peril!

Yup, renting cars is a decoy, not really Europcar's main line of business anymore, charging people ridiculous amounts for repairs and other things they can come up with is their new modus operandi, when cornered they hide behind the T's and C's.....Unethical thieves, company/staff completely useless.

We returned the car at the airport of Cape Town. After checking the car (including the petrol meter) the Europcar employee confirmed that everything was alright.
A couple of days later we were charged a fee for refuelling. Since we had returned with a fuel tank (we refilled at the pertrol station next to the airport) this is nothing but a way to make some extra money.
Make sure that you get a written confirmation when returning the car!

I rent and have rented regularly, in South Africa, the Middle East and Europe. I used to travel abroad ~24 times a year on business trips. However, I had a poor experience here, the first of its kind. I will not recommend them to anyone, nor use them again. I decided to use them for the first time, making a booking online in Europe for a trip to Cape Town. I paid up front, and everything went smoothly. A week after returning the car (Mercedes C180), I noticed a fee on my credit card for which I had received no notification or invoice. I had to contact support, after which I received an email message with a curt message from "Paula Bryce Branch Manager". Paula did not write me directly, however I learned I was charged for extra fuel, after I filled the car AT THE AIRPORT. The filling station uses attendants, no self-service, so I relied on them to fill the tank before return. I was then charged for fuel, fuelling fee and a document fee. At no time was I told to make sure the car must be filled until the petrol was running out of the tank as it overfilled so I could avoid the cash grab Paula Bryce felt was necessary. This is greed from Europcar, who still haven't given me an invoice. Maybe Paula needed a manicure and felt I would pay for it, or maybe she wanted to groom her cat. I won't know until the company issues me an invoice. Stick with rentalcars dot com. Oh, the Mercedes dashboard screen failed (which I reported), and I had a "Check brake pads" or "Check brakes" warning on during my time with the car. Clearly poorly maintained and unsafe too.

I've been standing in line for over an hour now to get a car which I have booked. Queue is snaking down the hallway. The poor guys at the back of the queue will probably have a 2 hour wait. Just 2 counters manned and going at a snail's pace. They can't be unaware of how many people booked cars for this morning, yet only 25% of their counters are manned.

Ich musste mein auto in capetown city tauschen Weill es nicht ordentlich gewartet wurde und die Klimaanlage nicht funktionierte.
Die hotline war nicht in der Lage mir zu helfen, also bin ich selbst hingefahren.
In der Station wurde ich behandelt wie ein kleiner Junge,
Der Mann der mich bediente hatte wie alle anderen sowieso keine Lust zu arbeiten und machte alles extrem hektisch.
So das ich meine Plastik Geldbörse mit ein paar hundert Rand, Kleingeld und meinem Führerschein plus Personalausweis im auto vergessen habe.
Passiert,
Aber… nachdem ich am Flughafen war, und am Depot
Erzählen die mir es war nix im auto,
Der Type der das auto von der Stadt zum Depot gefahren hat, hat es gefunden und eingesteckt.
Das Geld war mir Regal. Aber die Papiere nicht.
Und der Manager erzählt mir das alles abgegeben wird.
Das ich nicht lache.
Und das es eher als Abfall gedeutet wurde.
Echt jetzt?
Da waren Münzen drinnen, also nicht ganz leicht.
Die Firma beschäftigt Leute die stehlen.
Fact.
Ich würde niemandem empfehlen dort ein auto zu buchen.
Der Service und die Hilfe die man in so einem Fall bekommt ist gleich null.
Ich hoffe der Dieb stirbt an Hodenkrebs oder corona.

company booked a high fee a few months after my holiday in south africa. Cant recommend it. would use a different company next time

I was given a car that wasn't roadworthy that i got stuck with at night with my 6 year old son and i am a lady, with no security and only got assisted after 3 hours. Nd i am a lady for that matter. On top of that i was charged for a damage that a towing company was responsible for. My child is still terrified from the scene. I felt unfairly treated. Hence they have given me a roadworthy car none of that could have happened, im so pissed. Dont bother yourself with this company rent somewhere else where your life is way better than a car because here they only care about their cars not the clients.