Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The website and Quick Delivery were EXCELLENT. Unfortunately DHL refuse to leave parcels in the safe place we have..........? Other Couriers leave parcels and they are covered by CCTV. I have ha... Se mer
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I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... Se mer
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Needed to give my old mum her meds in 2.5ml intervals. I haven't got the steady hand I used to have, so using the dosing spoon became almost impossible. I bought x10 small dosage syringes, which... Se mer
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Företagsinformation
- Försäljare av medicinsk utrustning
- Första hjälpen-station
- Sjukhusutrustning
- Butik med säkerhets- och arbetskläder
- Leverantör av säkerhetsutrustning
Om Eureka Direct.co.uk
Skrivet av företaget
Eureka Direct
Skrivet av företaget
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Kontaktuppgifter
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, Storbritannien
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Eureka Direct.co.uk
Thank you for your wonderful feedback! We’re so happy you’re pleased with our products and service.
Kind Regards,
Eureka Direct Customer Service Team
I bought 3 new 1st aid boxes
I bought 3 new 1st aid boxes, when they arrived they only had 6 months expiry on them, when I called about it you offered to send me up to date cleansing wipes with a longer life span on as they were the only items with a short expiry, I was not overly happy with this but had to accept it. Instead of me paying for new kit I had to mess about myself exchanging wipes and then print off new expiry dates to cover up the existing ones. Not happy.
6 oktober 2025
Svar från Eureka Direct.co.uk
Thank you for your feedback, and we're very sorry to hear about your disappointment.
We understand how frustrating it must have been to receive items with a shorter expiry than expected, and we apologise for the inconvenience this caused. I can see that our sales team arranged for replacement cleansing wipes to be sent out promptly, and we appreciate your patience in resolving the matter.
Please be assured that we’re raising this issue with our supplier, as we work hard to ensure all products meet the highest standards before reaching our customers. The replacement wipes are from a different batch to ensure a longer expiry date than those originally received.
We genuinely value your feedback, and we’ll use this to help improve both our quality control and customer experience moving forward.
quick and easy delivery
2 oktober 2025
Svar från Eureka Direct.co.uk
Great to know you found the process quick and easy - thank you, Cheryl. We can't wait to serve you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Svar från Eureka Direct.co.uk
Efficiency is our goal - and we’re thrilled you experienced it first-hand, Steve. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Well done Eureka!
Always a quick delivery and never any issues with my order. Well done Eureka!
2 oktober 2025
Svar från Eureka Direct.co.uk
We love hearing that everything went smoothly - thanks for the kind words! We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Svar från Eureka Direct.co.uk
Great to know you found everything you needed quickly - thanks for the feedback, Sandra. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Really easy to order
Really easy to order, very fast delivery and lovely helpful staff on the helpline.
1 oktober 2025
Svar från Eureka Direct.co.uk
What fantastic feedback — thank you for taking the time to share it. We are thrilled you received a helpful and friendly service, and we look forward to serving you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Quick delivery and great item
A very quick delivery and the ice pack is great. Just what i needed and at a great price too for a quality item and such quick shipping!
30 september 2025
Svar från Eureka Direct.co.uk
Thanks so much for your amazing 5-star review - we really appreciate it, Diane. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Svar från Eureka Direct.co.uk
We’re so pleased your order arrived quickly and safely – thank you, Phil. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Poor Delivery Service
My parcel is still yet to arrive and has been returned to sender three times by DHL who are aware we are a school yet continually try to deliver our parcel outside of school hours. School hours have been requested but ignored.
25 september 2025
Svar från Eureka Direct.co.uk
Good afternoon Tracy,
Thank you for your update, and I’m truly sorry for the repeated failed delivery attempts, I completely understand the frustration and inconvenience this has caused you and your school.
It’s very disappointing that DHL has not been able to successfully deliver your order despite multiple attempts. Unfortunately, due to the nature of the items, we’re unable to arrange a further redelivery, and the goods will be returned to our warehouse by Wednesday, 8th October. As these are pharmaceutical products, they cannot be resold or reused once shipped, due to strict regulations on transit time and safety, they will need to be safely disposed of once returned.
We absolutely recognise the unnecessary waste this creates, and I want to assure you that we are actively working with our DHL account managers to investigate what went wrong and prevent it from happening again.
Our sales team have escalated this matter internally and currently awaiting confirmation on how we can best ensure the next delivery attempt is successful. Someone will be in touch with you as soon as we have more information.
Please don’t hesitate to reach out in the meantime if there’s anything further we can do to help.
Kind Regards,
Eureka Direct Customer Service Team
Svar från Eureka Direct.co.uk
Great to hear your order arrived right on time – thank you. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Svar från Eureka Direct.co.uk
Thank you so much for this awesome review, Chris! It's lovely to get feedback like this. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
We are always happy with the prompt and…
We are always happy with the prompt and helpful service offered by Eureka.
19 september 2025
Svar från Eureka Direct.co.uk
This is just the feedback we love to hear, Gail. Thank you so much for your order and review.
Kind Regards,
Eureka Direct Customer Service Team
Fast and Efficient
Ordering from Eureka is quick and simple. Delivery is fast and communication is great! The service is exemplary! I would thoroughly recommend them.
18 september 2025
Svar från Eureka Direct.co.uk
Thanks for the positive review – we’re glad everything went smoothly, Nikki. We can't wait to serve you again.
Kind regards,
Eureka Customer Service Team
easy to order and good price
17 september 2025
Svar från Eureka Direct.co.uk
We’re delighted you had such an easy experience – thank you. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
excellent ordering and quick delivery
16 september 2025
Svar från Eureka Direct.co.uk
Fantastic news, Toinetta. We are thrilled you're happy with the service you received and hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Super quick delivery.
16 september 2025
Svar från Eureka Direct.co.uk
We’re delighted you had such an easy experience – thank you. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Very quick delivery
15 september 2025
Svar från Eureka Direct.co.uk
Thanks for pointing out our fast delivery – we always aim for that, Jenny. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Prompt delivery and good product range.
12 september 2025
Svar från Eureka Direct.co.uk
Great to know everything was handled quickly – thanks again, Clare. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Svar från Eureka Direct.co.uk
Wonderful news, Kevin! So glad your order arrived quickly and safely – thank you for this great review.
Kind regards,
Eureka Customer Service Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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