Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The website and Quick Delivery were EXCELLENT. Unfortunately DHL refuse to leave parcels in the safe place we have..........? Other Couriers leave parcels and they are covered by CCTV. I have ha... Se mer
Företaget har svarat
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... Se mer
Företaget har svarat
Needed to give my old mum her meds in 2.5ml intervals. I haven't got the steady hand I used to have, so using the dosing spoon became almost impossible. I bought x10 small dosage syringes, which... Se mer
Företaget har svarat
Företagsinformation
- Försäljare av medicinsk utrustning
- Första hjälpen-station
- Sjukhusutrustning
- Butik med säkerhets- och arbetskläder
- Leverantör av säkerhetsutrustning
Om Eureka Direct.co.uk
Skrivet av företaget
Eureka Direct
Skrivet av företaget
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Kontaktuppgifter
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, Storbritannien
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Eureka Direct.co.uk
We are so happy to hear you had an excellent and efficient experience! We appreciate your kind words and look forward to serving you again, Louise.
Kind Regards,
Eureka Direct Customer Service Team
Incredible prices and a fantastic…
Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my partner has terminal cancer we need a fair few consumables and this will make it much more affordable. Really happy thanks so much for being fair with your prices ! ❤️❤️❤️❤️
26 maj 2026
Svar från Eureka Direct.co.uk
We are so grateful for your wonderful feedback and are truly touched by your kind words, Kerry. It means a lot to us that our products and pricing have been helpful during such a challenging time. We are committed to providing quality and affordability, and we are here to support you.
Kind Regards,
Eureka Direct Customer Service Team
Svar från Eureka Direct.co.uk
We're glad you enjoyed your experience and appreciate your kind words, Chris!
Kind Regards,
Eureka Direct Customer Service Team
Always on time
20 maj 2026
Svar från Eureka Direct.co.uk
Thank you for your review, Faith. We are delighted to hear that our service has continued to meet expectations. We hope to assist you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Easy to order and quick delivery.
20 maj 2026
Svar från Eureka Direct.co.uk
We're so glad you had an easy ordering experience and quick delivery! Thank you for your feedback, Carole.
Kind Regards,
Eureka Direct Customer Service Team
Svar från Eureka Direct.co.uk
We are so glad to hear you consistently receive good service. Thank you for your kind words, Janice!
Kind Regards,
Eureka Direct Customer Service Team
Order not correct or complete
Order not correct or complete. Missing eye wash station and substituted by two reels of sports tape!
16 maj 2026
Svar från Eureka Direct.co.uk
We are sorry your order was incorrect and incomplete. Our sales team had spoken with you on Friday, apologised for this error and arranged for the missing items to be out for delivery today.
Kind Regards,
Eureka Direct Customer Service Team
The items I ordered came the following…
The items I ordered came the following day and all was in stock. I'm happy with the service.
16 maj 2026
Svar från Eureka Direct.co.uk
We're so glad to hear your order arrived promptly and that everything was in stock. We appreciate your positive feedback!
Kind Regards,
Eureka Direct Customer Service Team
Svar från Eureka Direct.co.uk
We're so glad you enjoyed our quick delivery and professional service. Thank you for your kind words, Ann!
Kind Regards,
Eureka Direct Customer Service Team
Svar från Eureka Direct.co.uk
We're glad you enjoyed your experience. We appreciate your kind words.
Kind Regards,
Eureka Direct Customer Service Team
Poor expiry dates on EpiPens
As a school having to order EpiPens for the first time under Benedict's Law, we were very disappointed to receive pens with use by dates of 12 months. As we had paid over £350 on pens that we hope never to use but should have a shelf life of 2 years, I phoned customer service and spoke to someone who quite frankly couldn't care less. She said we should have phoned to check what expiry dates you were currently offering as they could be between 9 and 18 months. We could also not return the product as it was a pharmaceutical item. School are so cash strapped that this attitude is so disappointing.
13 maj 2026
Svar från Eureka Direct.co.uk
Dear Becky,
We’re really sorry to hear that you weren’t satisfied with your recent purchase with us. We have reviewed the expiry dates of the EpiPens supplied in your order, and these have expiry dates of 31st July 2027, and 30th September 2027, equivalent to around just over 14 and 16 months respectively from date of supply. We’re pleased that we have been able to supply devices with better than the market average of around 12 months expiry. EpiPen state on their website that devices typically have 12-18 months expiry and we reflect this within information on our website. The adrenaline component has around 2 years from the point of manufacture, to then be incorporated into finished devices, and it can then take several months for finished devices to filter down through to the market.
We appreciate this may still seem disappointing given the investment that your school has made. Please let us know if there is anything within our power that we can do to make it right for you.
Kind Regards,
Eureka Direct Customer Service Team
Svar från Eureka Direct.co.uk
We're so glad you appreciated our prices and quick delivery! We look forward to serving you again, John.
Kind Regards,
Eureka Direct Customer Service Team
Svar från Eureka Direct.co.uk
We are so glad you enjoyed our product. We appreciate your kind words, David.
Kind Regards,
Eureka Direct Customer Service Team
Great products and amazing service
Great products and amazing service
quick delivery
Highly recommend them
11 maj 2026
Svar från Eureka Direct.co.uk
We are so glad you enjoyed our products and service! Thank you for your kind words and recommendation.
Kind Regards,
Eureka Direct Customer Service Team
I recently ordered from Eureka Direct
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to detail. My order arrived quickly and exactly as promised, which made the whole process smooth and stress‑free.
7 maj 2026
Svar från Eureka Direct.co.uk
We are so pleased to hear that you had such a positive experience with your recent order. It's wonderful to know that our service, professionalism, and attention to detail made the process smooth and stress-free for you. We truly appreciate your kind words, Lucky.
Kind Regards,
Eureka Direct Customer Service Team
Emergency asthma inhaler…
I ordered an emergency asthma inhaler for school, which was supposed to arrive the next day. Unfortunately, we are still waiting for it over a week later, which is very disappointing.
We were then emailed and informed that a “free of charge replacement” would be sent. However, this is not really free of charge — it is simply the product we originally paid for but have not received.
Given the poor delivery service and overall experience, I would be reluctant to order from here again.
6 maj 2026
Svar från Eureka Direct.co.uk
Thank you for your feedback, and we are very sorry to hear about the delay and frustration caused with your order, especially given the importance and urgency of the item required for a school setting.
Unfortunately, the original parcel experienced delays with the courier, which took it outside of its safe delivery window. Due to the nature of pharmaceutical products such as inhalers, they must be delivered within a specific timeframe so that we can guarantee they have been stored and transported within suitable conditions, including temperature control. As this could no longer be guaranteed, the original parcel would need to be returned and safely destroyed in line with regulations.
We also apologise for any confusion caused regarding the “free of charge replacement”. This was intended to mean that a replacement inhaler was being sent to you at no additional cost, as a replacement for the delayed item. Unfortunately, due to the restrictions surrounding pharmaceutical products, we are unable to provide such items completely free of charge outside of a replacement arrangement.
Our team has been in contact with the courier to help resolve the delivery issues and prevent any further failed attempts, and a replacement order has now been arranged for you. We have also sent an apology letter, which includes a discount for a future order as a gesture of goodwill.
We sincerely apologise again for the inconvenience and disappointment caused, and we appreciate you bringing this matter to our attention.
Kind Regards,
Eureka Direct Customer Service Team
always quick and easy
always quick and easy , delivery within the next working day so no waiting too long for supplies.
5 maj 2026
Svar från Eureka Direct.co.uk
We're happy to hear that our quick and easy service met your expectations! It's great to know you appreciate our next-day delivery. Thank you for your positive feedback, Cherylann.
Kind Regards,
Eureka Direct Customer Service Team
Excellent customer service
Excellent customer service, so easy to find what I needed and place the order, then delivery within 48 hours
5 maj 2026
Svar från Eureka Direct.co.uk
We're happy to hear that you had such a positive experience! It's great to know that you found our service helpful and the order process straightforward, with prompt delivery. Thanks for your feedback.
Kind Regards,
Eureka Direct Customer Service Team
Qick and free delivery!
1 maj 2026
Svar från Eureka Direct.co.uk
We're happy to hear that you had a quick and free delivery experience! Thank you for your positive feedback, Julia; we appreciate it.
Kind Regards,
Eureka Direct Customer Service Team
Svar från Eureka Direct.co.uk
We are so happy to hear that you received your delivery quickly! Thank you for your positive feedback, Leanne; we appreciate it.
Kind Regards,
Eureka Direct Customer Service Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.