The spa seems to be poorly managed. It was definitely overbooked when we went, there was no room in the jacuzzi and we ended up having to leave early. The spa is a lot smaller than expected. The sauna... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I treated myself to a spa day at Euphoria Spa this July, postponed from August 2025. I felt so well looked after by Omar and Eliana who I assume are managers and Olga, who was my massage therapist. My... Se mer
Took my wife to celebrate 8 years married and had a super relaxing time! As soon as we entered Olga made sure the relaxation started immediately with her welcoming nature. Really enjoyed the scrub whi... Se mer
Företaget har svarat
Enjoyable spa experience with the masseuse Olga, she was the best and lovely. Olga helped release the tension and knots in my back during my massage. She ensured that I was relaxed and comfortable th... Se mer
Företaget har svarat
4,1
Bra
93 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 82 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The staff made our experience an…
The staff made our experience an unforgettable one. Very polite and always ready to help. The place was clean and very pleasant.
Recommend it 100%
9 april 2026
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you so much for your lovely feedback. We’re really pleased to hear you had an enjoyable experience and felt well looked after by our team.
Great experience
This was a great experience and really relaxing. Perfect for a birthday gift
6 april 2026
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you for your kind feedback. We’re delighted to hear you had a great and relaxing experience, and that it made a perfect birthday gift.
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Not what I was expecting …:
Was gifted 50 minute massage with 1 hour access to the spa for Mothers Day. The massage was lovely but apart from that I was very disappointed. Lots of the ‘rooms’ smelt damp, there was black mould on the ceiling in the changing area and there is a charge for robes and flip flops which I was not expecting. Two of the rooms were essentially shower rooms and all that was available for me was a sauna - which was nice - a steam room and a ‘salt room’. Members of staff were lovely and were constantly moping the floors, but the mops looked filthy.
26 mars 2026
Omdöme utan inbjudan
I had a very disappointing experience…
I had a very disappointing experience at Euphoria Spa.
This visit was a Mother’s Day gift from my son, so it was meant to be something special and relaxing. Unfortunately, it was the complete opposite.
The therapist appeared unhygienic and had a strong smell of sweat, which made the experience extremely uncomfortable. The treatment room was far too bright and did not feel like a calm or relaxing environment at all. On top of that, the massage itself was not good, and the therapist was quite rude and unwelcoming.
To make matters worse, I was asked to go into a treatment room that was not even ready.
A spa should be a place where you feel calm, relaxed and cared for, but this experience left me stressed and very disappointed.
I would not recommend this spa based on my experience.
19 mars 2026
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you for your feedback.The concerns you describe are not representative of the standards we strive to maintain. As we cannot identify your booking from this review, please contact us directly so we can investigate and address your concerns.
Shehla was amazing the massage was…
Shehla was amazing the massage was fantastic I will definitely be back xx
27 februari 2026
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you so much for your lovely review.
We’re delighted to hear you had a fantastic massage and that Shehla took such great care of you. We’ll be sure to pass on your kind words to her.
We really appreciate your feedback and look forward to welcoming you back again soon.
Had a great solo experience here
Had a great solo experience here, jacuzzi was relaxing and sauna was great. Staff was friendly and especially Celine, she was a great masseuse i would strongly recommend her. Will definitely be back
17 februari 2026
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you for your lovely feedback. We’re delighted to hear you had a relaxing experience and enjoyed the jacuzzi and sauna.
We’ll be sure to pass your kind words on to Celine — she’ll be very pleased to hear them. We look forward to welcoming you back soon.
I believe in second chances !
I had a previous visit at this spa and came away feeling disappointed for various reasons. HOWEVER after receiving a genuine and sincere apology from the Manager for my previous experience, i am grateful for the opportunity of giving the spa another try! I believe in second chances .... let's hope for a nicer experience. Thank you Sam
18 februari 2026
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you for your feedback. We’re pleased to hear you found our reception team welcoming.
We have taken your comments on board as part of our ongoing review of standards and guest experience.
As a gesture of goodwill, we would be happy to invite you back for a complimentary visit so you can experience the spa again. Please contact us directly and we will arrange this for you.
WORST massage experience I’ve ever!!!!!
WORST massage experience I’ve ever had!!! I booked a Swedish massage and a one-hour spa session. The massage felt very disorganised, she applied pressure in random places, far too hard and didn’t seem to know what she was doing.
After working around my ankle, I felt a sharp pain. I’d never had pain there before and nearly a week later it’s actually getting worse. I’ll now need to see a doctor because of this....
This was EXTREMELY disappointing. You really need to employ properly trained, qualified therapists rather than risking clients’ wellbeing!!!
7 februari 2026
Omdöme utan inbjudan
Svar från Euphoriaspa
We take feedback of this nature very seriously. However, we are unable to identify any booking matching this experience from our records.
All of our therapists are trained and qualified, and client safety is always a priority. We would ask the reviewer to contact us directly with their booking details so that we can investigate this matter fully.
Massage from Selene and Afrah
Massage from Selene and Afrah, sorry if I got that wrong… Were amazing. The vibe and spa was spot on. Would definitely recommend
23 januari 2026
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you for your lovely feedback. We’re delighted to hear you enjoyed your experience.
We really appreciate your recommendation and hope to welcome you back again soon.
Nice little spa
Nice little spa. Not too far from bank station. Hidden down a alleyway. It's in the basement.
Nice and clean. Not very big. The staff are lovely. The jacuzzi was nice and warm. The only steam room is in the hammam room.
Worth getting the Groupon voucher.
3 januari 2026
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you for your kind feedback. We’re glad you enjoyed your visit.
We appreciate you taking the time to share your experience and hope to see you again soon.
The hospitality was top notch
The hospitality was top notch, the massage was great quality and I'd definitely recommend.
2 januari 2026
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you for taking the time to share your feedback. We’re delighted you had such a positive experience and enjoyed the quality of your treatment. Your recommendation means a lot to the team, and we look forward to welcoming you back.
I had a lovely experience at Euphoria…
I had a lovely experience at Euphoria spa. The premises were beautiful and very clean. I was welcomed by the team who were very friendly and helpful 💕
The treatment rooms had so much selection, I thoroughly enjoyed the sauna, salt room, jacuzzi and green room.
My deep tissue massage was perfect and just what I needed.
Everything was perfect and I will love to visit again soon! 💗
29 december 2025
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you so much for your lovely feedback. We’re really pleased to hear you had such an enjoyable and relaxing experience, and that you were able to make the most of the different facilities.
It’s wonderful to know your deep tissue massage was just what you needed. We really appreciate your kind words and look forward to welcoming you back again soon.
I had such an amazing time in Euphoria…
I had such an amazing time in Euphoria spa. Very friendly staff and one of the best physiotherapy done by Shehla. Facilities are very clean and beautiful. I will definetelly be back
23 december 2025
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you for your lovely feedback. We’re delighted to hear you had such an enjoyable experience and that you found the spa clean and welcoming.
It’s great to know you especially enjoyed your treatment with Shehla. We really appreciate your kind words and look forward to welcoming you back again soon.
Great experience - highly recommended
I had a great experience here! It's located in the heart of the City, but they've managed to create a very serene and relaxing atmosphere. The spa is beautiful and well-maintained, and the staff are incredibly friendly and helpful. When a couple of staff members were off sick, the manager went out of his way to make sure we were accommodated and received wmore than we expected.
23 december 2025
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you for your lovely feedback. We’re really pleased to hear you had such a relaxing experience and appreciated the atmosphere, facilities, and team.
It’s especially great to know our manager was able to step in and ensure you were well looked after on the day. We really appreciate your kind words and hope to welcome you back again soon.
Beautiful experience apart from massage
I went with my partner for a surprise luxury treatment. The spa itself is super aesthetically pleasing. As soon as you walk in you’re hit with warmth and a beautiful scent of essential oils.
The only complaint I have is that my massage therapists had super long acrylic nails that would scratch my skin, which of course made my massage experience terribly uncomfortable. Hence the 3 stars!
19 december 2025
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you for your feedback and kind comments about our spa and atmosphere.We are sorry to hear your massage didn't meet your expectations.We have very strict grooming standards for all therapists, including short nails,and your comment have been taken seriously. We appreciate your feedback and hope to welcome you back for a much better experience.
I found a deal on woucher and I thought…
I found a deal on woucher and I thought would give it a try. I loved it and I come home relaxed and relieved. The place been so clean, receptionist are very kind and I even get an extra gift. I did enjoy my proseco in the hot tub. Everything was smooth and easy. Highly reccomend .
15 december 2025
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you so much for your lovely review.
We’re delighted to hear you enjoyed your experience with us and left feeling relaxed and refreshed. It’s great to know you found everything smooth and easy, and that you were happy with the service from our reception team.
We’re also pleased you enjoyed your time in the hot tub with prosecco, and the little extra gift. Your kind words mean a lot to us, and we truly appreciate your recommendation.
We hope to welcome you back again soon.
Nice spa with excellent service.
1 december 2025
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you so much for your kind review.
We’re really pleased to hear you enjoyed the spa and our service. We hope to welcome you back again soon for another relaxing visit.
Zafira was so attentive
Zafira was so attentive. I strongly recommend booking her.
12 december 2025
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you so much for your kind review.
We’re delighted to hear you had such a great experience with Zafira. She will be very happy to know her attentiveness made a positive impression.
We really appreciate your recommendation and hope to welcome you back again soon.
phenomenal!
13 december 2025
Omdöme utan inbjudan
Svar från Euphoriaspa
Thank you so much for your wonderful review.
We’re thrilled to hear you had a phenomenal experience with us. We really appreciate your kind word and hope to welcome you back again soon for another relaxing visit.
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