Eu Charge Mercedes Benz Omdömen 2

I had a very disappointing experience with MB.CHARGE Public.

Recently, I was charged for charging sessions where my vehicle was connected but no actual charging took place (0 kWh). Despite this, the sessions were still billed, including additional blocking fees.

The main issue is not just the charges themselves, but the lack of transparency. The app does not show active charging sessions in real time and does not provide a detailed breakdown of costs until an invoice is issued. This makes it very difficult to monitor or understand ongoing charges.

Even more concerning, one of the sessions did not appear in the app at all, while a later session was already visible. This raises serious questions about the reliability and accuracy of their system.

I contacted customer support and provided evidence (photos showing unchanged battery level), but my request was dismissed without proper investigation of the actual charging data (such as energy delivered). Instead, I received generic responses referring to tariff conditions.

Charging customers for a service that was not delivered, combined with poor system transparency and unhelpful support, is unacceptable.

I would strongly recommend being cautious when using this service.

After subscribing for 4 years I still the car. Go online to see what I need to do. They say cancel your contract but delete your payment card first as you cannot do this after closing the account. So I remove the card. After that I notice an invoice that appears not yet paid. So I call then up. I am told don't worry we can still use your payment method, you don't need to do anything. I also get an email informing me that they will close my account as requested but take payment for any outstanding invoices with my payment method in record.

Next I know I receive a letter threatening legal action for non payment, if not paid within 10 days, but giving a latest date only a few days after the date of the letter, and 12 days before the letter was received.

I call again, and they tell me, don't worry the letter did not matter. We cannot take payment with your card unless you add it to your account again, and then please note that you cannot remove it again, but we will delete it after 180 days of non usage.

Clearly not going to do that. So pay to their bank account. Now I get an email telling me that my account has been reinstated. So now there is an account in my name on the car that I sold a month ago.

First time Mercedes-Benz have made me uneasy, and this time I am so uneasy, that I would recommend not signing up to this charging scheme. There is in my experience something very wrong with it.