etrailer Omdömen 7 485

Jameson was very quick to answer my question and you could tell from his answer he knew a lot about the products he’s selling. It’s nice to get a straight answer from salespeople when ordering expensive parts for your pick up helping to avoid the hassle of having to send them back.

Jameson did his research before giving me the answer to my question. I got what I wanted in less than 24hrs!

I had an issue with a delayed shipment/ damaged items on a power supply and had to ship multiple times. I was really counting it due to not being able to have a charge on my batteries to have my heater work. The way this was handled afterward completely turned the experience around.
Chris, the supervisor, personally stepped in, took responsibility, and handled everything with professionalism and priority. He clearly understood the situation, communicated well, overnighted the correct part, and arranged for the shipment to be returned without putting extra burden on me. Most importantly, he made me feel heard and respected as a customer.
Mistakes happen with any company what matters is how they respond. Chris went above and beyond to make it right, and because of that I feel confident doing business with e trailer again in the future. Outstanding customer service and accountability is rare and deserves recognition.

Sounds reasonable and I will pursue the recommended switch and see if that is the solution. I just wanted to make sure it was not an issue inside the braking systems itself.

I’ve been ordering from Etrailer for years. Their customer service is second to none. When I interact with them, it feels like they know me. They can see my full order history and they pay attention. What’s more, they ship faster than Amazon, and they give you constant updates along the way.

Recently I publicly asked question on the product page for a trailer coupler that I had ordered and received. Jerred responded right away, answered my question, and showed genuine interest in what I was working on. Well done, Etrailer.

Robin from etrailer responded same day to my request for information about the Thomas Payne Loveseat. He was able to provide the details I needed.

Great answers to my questions in a timely manner. If we buy a new Jeep we will now know what we need to reinstall our Roadmaster tow system. Thank you James!

Quick answer

Canceled my order today after weeks of being lead on. I ordered a plow 12/17/25 said in stock, delivery 12/23/25. After many chats I received a email that it is being packaged and shipping is drop order and will receive by 1/17/26. I checked if it had shipped and it was back to waiting for stock. I contacted them and was told 4 more weeks. Enough was enough. I canceled the order

I appreciate the advice that I received and I feel like it was given thoughtfully. My response and follow up questions were answered and sensible reasons were given to back it up. It is obvious this company is knowledgable in the realm of roof racks, and I didn’t feel pressured at all to purchase or go forward with the products that Jerred recommended.

Expediant, friendly, and concise response to my question; even during the holidays (which was completely unexpected)!
BTW: Happy New Year!

Fast response and the item suggested is the one I found as well. Good to have confirmation.

Lazer answered my question promptly and thoroughly. For me, eTrailer has the items I need and the answers when I have questions.

Thanks Lazer, and eTrailer.

Jessie responded very quickly. Gave me the information i needed and what i was looking for.
Thanks

Robin answered my questions right away. Based on his quick response, I purchased a spare tire bracket and received within days. Needed to purchase longer galvanized bolts (5.5-inches) as my frame is 6.5 x 4.0 inches and the std 4.5 inch bolts were a bit short. Very happy with the fit and quality of the mount.
Steve

Very clear explanation of the hitch trailer receiver specifically designed to fit my car. Thank you again!

Very good advice and knowledgeable team members.

I had few questions about changing the pin box on my 5th wheel, and Jameson from e-trailer gave me all the info I needed and more. This guys know his business and he was a great help in my decision. Thank you so much to Jameson C

Robin was outstanding! Quickly answered my questions!