Dear Charlie,
We were surprised to read your review, as it does not accurately reflect the course of work or our conduct throughout your project. We take pride in our professionalism and are disappointed by the mischaracterisation of our efforts.
To clarify:
1. **Work Sequence** – The works began in the living room as agreed. At your own request, flooring was postponed to align with the later kitchen installation, which delayed progress. Following your instructions, we continued work in other rooms. You later informed us of your decision to stay elsewhere during this phase.
2. **Use of Tools** – Our team is fully equipped. If your small ladder was used on a rare occasion, it was unintentional and we apologise for any misunderstanding. No other personal items were used.
3. **Utilities** – Temporary disconnection of power and water was necessary during electrical works for safety and compliance.
4. **Team Expertise** – Our builders are experienced and multi-skilled, qualified to handle a range of general construction tasks in line with industry standards.
5. **Project Scope** – The scope and direction of work changed several times at your request. Despite this, we remained flexible and worked hard to accommodate every adjustment.
6. **Project Discontinuation** – You discontinued our services when over 90% of the works were complete, citing flooring concerns which had not been raised here, though the flooring also was absolutely fine. Still all electrical works had been safely completed and certified.
7. **Decoration** – Following plastering/skimming, further filling and sanding were required before painting, which you had agreed to undertake. Nevertheless, we completed some wall finishes where possible.
We are committed to transparency and high-quality workmanship. It is unfortunate that you chose not to discuss your concerns directly with us before posting this review, as we would have been happy to resolve them professionally.
Kind regards,
M E Huda
Estate Renovation
