Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

vendre ça va mais service après vente notation plus bas que nul vélo en réparation tout l'été pour changer un pignon. pas de prêt ou loc de vélo. petit problème de frein, 4 jours d'attente 50 € sa... Se mer

Betygsatt 2 av 5 stjärnor

The bike arrived as expected. Deadline and conditions were met. But that's just the store's obligation. The product is good (not exceptional, though). Any extra you may need, forget it. They offer no... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I live in Ireland and tried buying one of their e-bikes, but due to various tax reasons and shipping problems, we couldn't make that happen. Company still had plenty of time for me and I ended up buyi... Se mer

Betygsatt 1 av 5 stjärnor

Bike incapable of doing more than 37 miles/hr with an average top speed of 32 miles/hr. Maximum range 40 miles. The product purchased was marketed as capable of achieving 50 miles/hr and a rang... Se mer

Företaget har svarat

Företagsinformation

  1. Motorcykelhandlare
  2. Biltillbehör

Informationen kommer från olika externa källor

E-Rider electric bikes are one of the leading electric bikes, scooters and mopeds in the UK. Now with leasing options from £50 a month! Find out More


Kontaktuppgifter

2,4

Dålig

TrustScore 2.5 av 5

262 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 2 av 5 stjärnor

Good bike .

Very good bike.
Well done, is very smooth and comfortable.

7 januari 2021
Logotyp för E-Rider

Svar från E-Rider

You leased a bike from us in January and then we were unable to collect your first leasing payment when due.

The bike will travel at the advertised speed and we have had no contact from you to indicate otherwise.

Betygsatt 1 av 5 stjärnor

Cancelled my order without informing me.

Cancelled my order without informing me.
I purchased a new innertube as my erider 15 had a puncture and then waited for it to arrive, then a week later the payment was returned so I contacted erider to ask where it was and why the payment was returned and I was told it was out of stock.
I have recently changed address which is probably why you couldn't see the order on your system as I ordered the item in my new address.

29 december 2020
Logotyp för E-Rider

Svar från E-Rider

Hi Maryann

Have checked our records and cannot see any cancelled order. You have been leasing a bike from us for the last eighteen months.

Regards

Betygsatt 4 av 5 stjärnor

I’m really please with my new bike

I’m really please with my new bike the model 50. It’s a good quality bike. Ordered the end and of October and reserved it about a week later. Still not got out on it because the dvla are 8weeks behind with there first registration team. Great communication with the company but I give 4 stars because they give me no indication on delivery till the very last day it’s been delivered. Working full times hours was not very good for me.
But over all I would Highly recommend

4 december 2020
Betygsatt 1 av 5 stjärnor

I I purchased an inner tubing or use…

I I purchased an inner tubing or use and it was bust

25 november 2020
Logotyp för E-Rider

Svar från E-Rider

Sorry about this but we can find no evidence that you advised us of this problem.

We note that you are several months in arrears with your leasing payments and are not responding to emails.

Betygsatt 1 av 5 stjärnor

Bad customer service and a rip offff!!!!

Bad customer service no helpful advice I had trouble with my bike from the start took awhile to get it sorted and I was advised by bank to get my deposit back to get the job done I now set up a payment with them lm now agreed a certain amount and they took all the deposit back what I never agreed I emailed and called to get it sorted and they are useless DONT GET A BIKE FROM THEM ThERE A RIP OFF !!!!!

25 november 2020
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Battery don’t last as shows on the…

Battery don’t last as shows on the website
On the website is 75km but in the reality is 30 km , that’s a real scam

19 november 2020
Logotyp för E-Rider

Svar från E-Rider

Unfortunately the range of any electric vehicle cannot be guaranteed. We do state on our website
" Please note that the range of electric vehicles is dependent on a number of factors including body weight, terrain, wind speed and tyre pressures, and the maximum ranges quoted can by no means be guaranteed."

Betygsatt 5 av 5 stjärnor

E-Rider electric bike

Very pleased with our new E-Rider.

The only negative is that there is no sound to let you know the indicator is active.

Other than that, it is a great electric bike! Many thanks.

5 november 2020
Betygsatt 5 av 5 stjärnor

Excellent bike...

Excellent bike.... I love it. A plate for the back stating it's a bicycle would be helpful as it would prevent Karens reporting it to the police as a moped when it's a bicycle. I have to try to explain it's a bicycle to everyone. It's comfortable and I bought it to take my children to sports lessons. It handles really well, excellent storage too. Brakes are superb. It feels much safer than a normal bicycle due to the indicators, lights and mirrors. I think I'm inclined to get this for my daughter also next year, if I'm as impressed as I am now. I have also directed others to the site. The handover on delivery could have been better or a book with more detailed information about the bike given. Took me ages to work out the seat lifting. At the end of the day I'm a big fan of my erider, thank you..........

3 november 2020
Betygsatt 5 av 5 stjärnor

It’s a excellent ,company .

It’s a excellent ,company .
I rented an 18 model and also bought another one. The whole process was very simple and easy to complete both the purchase and a rented bike. Erider always answered all my emails promptly. I super recommend the company.

20 oktober 2020
Betygsatt 1 av 5 stjärnor

Fraud don’t buy

15 oktober 2020
Logotyp för E-Rider

Svar från E-Rider

We cannot understand this review.

We leased you a bike last September and on you emailed on 24th September

"Hi, After consideration and my need for the model 20 does not meet my expectations for example getting me to work which is a long distance. Sadly, I would like to request a return of the bike. "

We agreed to take the bike back and collected it.

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