Beautiful furniture. Looked at a lot of other brands and were disappointed with the quality, we didn’t think we could afford Ercol. However, bought three items from their outlet page and are delighted... Se mer
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An excellent sofa delivered from the Ercol Outlet shop. Due to it being a larger sofa than I'd had previously, it was quite a challenging delivery having to go around a corner in the hallway (one ha... Se mer
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Excellent and most comfortable Chesham Dining Chairs purchased from the Ercol Outlet. Great price and a lovely welcome when I arrived at the Ercol HQ in Princes Risborough. Had a wander around the sho... Se mer
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Prompt and efficient delivery and unwrapping in the room of our choice. Beautiful bench. Also, practical and attractive two-tiered hall table. Very attractive additions to our new home.
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Företagsinformation
Om ercol Furniture
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Living Room Furniture
Dining Room Furniture
Bedroom Furniture
Home Office Furniture
ercol, was established over 100 years ago in 1920 by Italian designer Lucian R Ercolani in High Wycombe. The ercol office, showroom and factory moved to its current location in Princes Risborough, Buckinghamshire in 2002. Design has always been at the heart of ercol. Our furniture designs for dining, living and bedroom constantly evolve to reflect how we live today. We have a talented In-house design team and furniture technicians, to create and develop our designs, we also collaborate with external UK designers to create unique pieces all of which are made with integrity and fit for purpose.
Kontaktuppgifter
Summerleys Road, HP27 9PZ, Princes Risborough, Storbritannien
- 01844-271800
- customer.care@ercol.com
- ercol.com
4,7
Utmärkt
1 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
First the quality is as good as it was…
First the quality is as good as it was years ago and the service we received was amazing we are so pleased with our chairs .
25 februari 2026
Svar från ercol Furniture
Thank you, we pride ourselves in the craftmanship of our furniture. Enjoy your ercol chairs!
Kind regards,
The ercol Team
Online ordering from Ercol Outlet
Ordering online was simple and straightforward. We were kept informed of delivery dates, and delivery was very efficient and the driver was lovely!
25 februari 2026
Svar från ercol Furniture
We are thrilled to hear you had a good experience when ordering from ercol’s Outlet.
Kind regards,
The ercol Team
Svar från ercol Furniture
It is great to hear that you had a smooth service from start to end.
Kind regards,
The ercol Team
Quality furniture
18 februari 2026
Svar från ercol Furniture
Thank you for your positive review!
Kind regards,
The ercol Team
Ercol Sofa bed
The Sofa Bed was exactly what we wanted. We had been trying to get an original 1960 one for ages. It is beautifully made, comfortable and looks stylish.
Our only problem was lack of communication for delivery. However the two men that eventually brought it were efficient, kind , helpful and took all the packaging away.
19 februari 2026
Svar från ercol Furniture
It's great to hear how pleased you are with the purchase of your ercol studio couch. We are sorry to hear about the lack of communication with our delivery agents and will pass your feedback on to the appropriate department.
Kind regards,
The ercol Team
Novara Grand Sofa.
ERCOL HAVE PAID FOR REPLACEMENT FOAM WHICH CORRECT THE PROBLEM I HAD
Novara Grand Sofa.
We have used this brand new Sofa for only 3 weeks.The cushion foam has collapsed and is of such poor quality that I have replaced it with quality foam.As a Master Upholsterer of 50 years I thought I knew that Ercol quality was better than this.
21 februari 2026
Omdöme utan inbjudan
Svar från ercol Furniture
Thank you for taking the time to share your feedback regarding your Novara Grand Sofa - we’re very sorry to hear about your experience.
The Novara Grand Sofa is manufactured to meet strict quality and durability standards, so it’s disappointing to learn that the cushion foam has not performed as expected after just three weeks of use. This is not the level of performance we aim to deliver.
We would very much appreciate the opportunity to investigate this further. Cushion fillings can occasionally require a short settling period, but premature collapse should not occur. Please contact our customer care team directly at customer.care@ercol.com with your order details so we can review this properly and arrange an inspection or appropriate resolution.
Kind regards,
The ercol Team
Absolutely love my Ercol Bosco storage…
Absolutely love my Ercol Bosco storage bench.Quality is first rate as you would expect from Ercol.The delivery men carried it upstairs as it is heavy.Whole transaction went very smoothly 👍
13 februari 2026
Svar från ercol Furniture
It is lovely to hear that the process was smooth when ordering your ercol furniture and that you had a good experience with our delivery partners.
Kind regards,
The ercol Team
Order delivered very quickly
Order delivered very quickly. Tables were extremely well packaged to protect them. Beautiful item as described. Great quality at a very good price.
17 februari 2026
Svar från ercol Furniture
We are thrilled to hear you had a good experience when ordering your ercol tables.
Kind regards,
The ercol Team
From ordering to receiving my new piece…
From ordering to receiving my new piece of furniture was smooth, effortless and delivered within the time frame
Very pleased
17 februari 2026
Svar från ercol Furniture
Thank you for your positive feedback It is always nice to hear about a positive experience. Enjoy your ercol furniture!
Kind regards,
The ercol Team
Excellent service
11 februari 2026
Svar från ercol Furniture
That is great to hear.
Kind regards,
The ercol Team
Ordering easy online having viewed the…
Ordering easy online having viewed the product options at Heal’s. Delivery well planned and arrived at the appointed time.
Table meets my need.
12 februari 2026
Svar från ercol Furniture
It is lovely to hear that the process was smooth when ordering your ercol furniture from us.
Kind regards,
The ercol Team
Beautiful table at a fantastic price
Beautiful table at a fantastic price. Delivery men were first class
13 februari 2026
Svar från ercol Furniture
Thank you for your positive review!
Kind regards,
The ercol Team
Great company and quality furniture …
Delighted with the price on this item and company had good communication and delivery folks were really nice too. Packaging was immaculate and item is lovely . Thanks
13 februari 2026
Svar från ercol Furniture
It’s lovely to hear that you had a good experience when ordering your ercol furniture.
Kind regards,
The ercol Team
Informed by phone and email
Informed by phone and email, that my purchase was arriving on a Friday and was that convenient for me
Delivery men also kept me informed on there eta , polite and courteous
6 februari 2026
Svar från ercol Furniture
We are pleased to hear you are happy with your ercol furniture and have had a good service from our delivery partners.
Kind regards,
The ercol Team
Just what we wanted
The bedframe is just what we wanted and the bonus of the discount by virtue of someone else’s cancelled order very welcome. Delivery was timely, courteous and efficient,
11 februari 2026
Svar från ercol Furniture
It’s lovely to hear that you had a good experience when ordering your ercol bedframe.
Kind regards,
The ercol Team
excellent product and service
We ordered 2 pieces of furniture from the website but then decided that 1 was not required. Excellent service in cancelling part of the order and refund promptly processed.
The remaining furniture was also delivered promptly and is a lovely piece of furniture
5 februari 2026
Svar från ercol Furniture
Thank you for your positive review on the service that you received from us and our delivery partners.
Kind regards,
The ercol Team
Ercol Chairs
Beautiful chairs, the craftsmanship is superb.
Very well wrapped/packed for transport.
Happy with our purchase.
9 februari 2026
Svar från ercol Furniture
Thank you for your lovely review! It is great to hear how much you appreciate the design and craftsmanship that goes into our furniture.
Kind regards,
The ercol Team
100% AVOID
AVOID. The doggiest eBay seller ever encountered. They sold me an item on eBay and I tried to return it. They asked for over £100 to collect it. Ebay confirmed it should be free. They arranged collection but cancelled the return so I'd be without the item and funds. Wow.
They’ve replied. So let me add detail.
Without informing me, Ercol cancelled the item return and arranged collection, deliberately trying to leave me with no item and no refund. This was no mistake on their part.
I will now formally complain to EBay. This is not an honest seller; quite the opposite. PLEASE AVOID.
18 december 2025
Omdöme utan inbjudan
Svar från ercol Furniture
We’re really sorry to read that you feel this way about your experience. That’s certainly not the standard of service we aim to provide.
After your concern was raised, the listing was reviewed and confirmed to accurately represent the item. As there was no fault identified, the return was processed under our standard change-of-mind policy, where return carriage is the buyer’s responsibility (as stated on our eBay listings). We do of course offer free collection in cases where an item is faulty.
We understand there was some confusion around the return process. We made arrangements to collect the item, however the collection was unfortunately not completed. The case was ultimately reviewed and resolved directly by eBay.
We always try to work with customers to find a practical solution and we’re sorry that on this occasion it didn’t feel straightforward. If you would still like to discuss this further, we’re more than happy to help.
Kind regards,
The ercol Team
Excellent Marino chair
I bought an Ercol Marino chair in OA finish with green cushions from the Outlet. It’s lovely. I had to wait several weeks for delivery, the delivery cost was very reasonable, and the staff were very helpful and pleasant. Ercol make extremely good furniture.
6 februari 2026
Svar från ercol Furniture
We are thrilled to hear you had a good experience when ordering from ercol’s Outlet. Enjoy your Marino chair!
Kind regards,
The ercol Team
Helpful and polite staff delivered and…
Helpful and polite staff delivered and put up bed. No fuss or damage despite tricky stairs.
30 januari 2026
Svar från ercol Furniture
That is great to hear! We are glad our delivery partners were efficient.
Kind regards,
The ercol Team
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