Ms. Donna Lueders was absolutely informative in explaining ALL my options going into Medicare coverage. She visited me several times at my home during the research phase and into the time if enrollmen... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Over priced items, Long delayed shipping, No response from customer service, Long shipping times, cheap quality products, missing items, weeks of going back and forth and still no replacement or refun... Se mer
Företaget har svarat
I work at a historic building that hosts weddings and lectures. We needed a stanchion and rope to compliment our beautiful, historic ballroom. I was worried about color differences w. online pur... Se mer
I placed an order weeks ago, I have sent 3 emails still no response and have not received my order . Im now getting anxious that it will not arrive before Christmas. Very unhappy customer.
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
EPIC Solutions, one of the leading full-service crowd control and events specialists nationwide, offers clients a full line of crowd control products and services that will “keep your crowds in-line”.
Kontaktuppgifter
Commerce Dr 22021, 48183, Trenton, USA
- epiccrowdcontrol.com
3,3
Medel
130 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It was very easy to order and I have…
It was very easy to order and I have received emails updating me on the status of my order. Very professional and well done.
1 februari 2021
Outstanding products and outstanding…
Outstanding products and outstanding customer service!
27 januari 2021
Timely delivery and product was great.
17 december 2020
Excellent customer service
Excellent customer service! Very responsive and quick about it. Greg has kept me notified of the progress of my shipments consistently. Good pricing. Thank you!
15 december 2020
I messed up the order and you guys…
I messed up the order and you guys adjusted it quickly and without issues. I appreciate the email with the tracking info so I know when my package will arrive!
15 december 2020
Sent me the wrong invoice.
10 december 2020
Great products
They have great products at a great prices. Prompt and courteous service.
9 december 2020
As of tomorrow it will be a week past…
As of tomorrow it will be a week past the estimated delivery date and there is still no word from the the transfer company on when they will be delivered. Epic may want to consider using someone else or coming up with a better way to forecast the ETA.
1 december 2020
Excellent Kind Assistance
I realized I ordered too many items (2 separate orders on the same day) and was able to cancel what wasn't needed. Customer service is friendly and quick. Thank you!
19 november 2020
They are great and excellent quality
They are great and excellent quality. Awesome value! —ready to block our lobby off. Very fast shipping and thank you.
17 november 2020
Super easy website to navigate through
16 november 2020
Not happy with their customer services
Not happy with their customer services. Barricades arrived late, shipment of one pallet was lost and no refund on shipping amount. I do not recommend at this point. No follow-up or return calls. Multiple correspondences. They could have tried to save a customer and make things right and made no attempt.
*******
UPDATE after below response:
.....and this is why you received a one star review. I had to speak multiple times with the carrier directly which I should not have had to and they were open to a refund but you made no attempt to correct a mistake and follow through with customer service. YOU received the money for freight and have the ability to do this. Chose not to. I have worked directly in many large shipping companies so your statement is NOT accurate - and yes customer should know of your lack of follow-up and follow through. Sometimes it is better to even lose money on one order or make less money as word of mouth is your best advertising. Getting a customer is not easy. Keeping them in the long run makes more business sense. We are a large network of schools and you would have received MUCH more business if you had done something to make things right. Sadly you saw the smaller picture for profit.
5 november 2020
Svar från EPIC Solutions
Hello Florida Public School. We had been in contact multiple times during this order. The freight carrier did lose one of the pallets for about a week. The other pallet processed and shipped out in less than one week. It was unfortunate that we had to wait for the carrier to locate the second pallet and get it delivered. It’s unfortunate that the carrier does not discount freight that is misplaced, which doesn’t give us the opportunity to pass along a discount on the shipping. We hope you are happy with the items you ordered. Please feel free to contact us directly with further concerns.
First-order was excellent and now we…
First-order was excellent and now we added some items, good quality, and great service with updates on any changes on your order.
21 oktober 2020
Still don’t have ordered item!
15 oktober 2020
Svar från EPIC Solutions
Hello Jocelyn,
Your order was placed on 10-8-2020, shipped on 10-12-2020 and out for delivery today 10-15-2020 by 9pm. We are sorry to hear that your disappointed with this turn around time. Have a great rest of your week.
Thank You,
Epic Solutions
Do not recommend
Mid August we placed 2 orders for crowd control barriers, September 1st we received e-mails that our orders have shipped, today, September 9th I tracked the orders since we still did not receive them and it showed that the items were never shipped.
I called the company and the gentleman I spoke to basically said they will ship when they ship and he receives hundreds of calls like this a day and there is nothing he can do, he has no idea when they will ship, and he can't cancel the order, I need to send an e-mail and someone else will take care of it.
Needless to say I am canceling this order and cannot recommend them.
9 september 2020
Omdöme utan inbjudan
Svar från EPIC Solutions
Hello Lisa. I apologize for any trouble may be having with your order. We do notify customers if products are on backorder after receiving the order. At this point, we give our best estimated lead time due to current demand and an option to cancel the order before the payment is processed. With each email updated, we include a message describing what each "process" means to clarify.
An example of this is your tracking number. Once we process your order and it is sent to our warehouse. A shipping label is created and assigned for the order. This tracking is sent to customers and notified that the product may not have shipped at this point, but tracking will become active once scanned in by the carrier being used.
If you would like to cancel your order, please reply back to your automated order confirmation so that we can look into the issue right away.
Very fast shipping and impressive…
Very fast shipping and impressive product. Thank you!
8 september 2020
Omdöme utan inbjudan
I am being asked to review a product…
I am being asked to review a product that still has not been delivered. Please update me on when we can expect the order.
3 september 2020
Omdöme utan inbjudan
Svar från EPIC Solutions
Hello Olga. I can certainly see your disappointment about receiving your product review request before the products. I can assure you that you shipment left our NY warehouse on 8-21-2020 and arrived at the carriers terminal in Fontana on 9-1-2020. Please email me directly for additional details (justin@epicsalesteam.com).
We hope to get your official product review when your barricades arrive.
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