Invoice #47545. Charged me twice, and still marks my invoice as unpaid. What kind of scam operation is this? Unfortunately, I paid in crypto, so it seems I'm out of luck in trying to get my money ba... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Used a Minecraft Server from EnviroMC for about 5 months. They have a good support and a good service. EnviroMC is a solid choice for anyone wanting a cheap and functional server.
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I've been consistently using EnviroMC for game hosting for a long time now, the budget plan is an exceptional deal and you will not find a cheaper and as reliable host. if you don't know how to... Se mer
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EnviroMC is absolutely amazing, They have unbeatable prices for the performance you get. Nerd can be a tad slow on support, however I'm yet to encounter an error he hasn't been able to help use with... Se mer
Företagsinformation
Skrivet av företaget
A new, innovative, environmentally friendly game server host that loves its customers and work hard to give a premium service at a respectable price.
Kontaktuppgifter
Storbritannien
- general@enviromc.com
- enviromc.com
4,2
Bra
210 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good service with fair supports as…
Very good service with fair supports as they have their time and very very cheap prices <3
17 september 2024
Omdöme utan inbjudan
bad support
Overall the host is good, no downtime but the support is THE WORST, took 5 days to answer me on discord and didn't even resolved my issue, then closed my ticket.
1 augusti 2024
Omdöme utan inbjudan
Svar från EnviroMC Servers
Hi Diviq,
I've looked through all of our ticket logs through July and August (around the time I'd imagine your experience would have taken place given the date of your review) and i'm not able to see any response times for support tickets over 24 hours.
I would really appreciate if you would be able to respond to my information request so I can locate any of your tickets to see what might have gone wrong and where we can improve in future!
Cheers,
Ed
Above and beyond
Even though sometimes he can take a full day to respond, when he does get to you the server admin will not give up until the problem is resolved.
11 augusti 2024
Omdöme utan inbjudan
Great host
Great host, cheap and reliable. Best server hosting I've come across to date. Thank you so much
2 augusti 2024
Omdöme utan inbjudan
Giving all the stars for this host!
Giving all the stars for this host!, great service, cheap hosting, big discount 👍👍
25 juli 2024
Omdöme utan inbjudan
Amazing support
Amazing support, Amazing servers.
I've used EnviroMC for several different servers, whether it's a small server for friends or a large server for a community. EnviroMC is perfect for both. They use high-end CPUs compared to other hosts, fast RAM, and offer unmetered storage, making server hosting a breeze. The owner, Nerd, does an amazing job explaining server details that most people do not understand. I had an excellent experience learning about server RAM and how it is used in their servers. Overall, considering the price, support, and features, EnviroMC is an amazing host and a great choice for both beginners and experienced server owners.
1 juli 2024
Omdöme utan inbjudan
Helpful and quick support
Quick and friendly support who were nothing but professional. When I opened a ticket, I had a staff member respond in minutes who quickly resolved my issue with installing a modpack.
Very happy with the performance and support so far
27 juni 2024
Omdöme utan inbjudan
Warning
Warning: Avoid EnviroMC for Server Hosting
I recently sought out a reliable hosting service for my Crystal PvP economy server, which maintains over 100 active players daily. During my search, I encountered EnviroMC, whose advertising seemed highly convincing and appealing. After reviewing their offerings, I decided to purchase their premium 8GB plan, specifically opting for the Singapore location. This plan was supposed to feature a Ryzen 7 5800X CPU, which is known for its superior performance.
However, after completing the payment and setting up the server, I decided to verify the hardware using the Spark profiler. To my dismay, I discovered that the actual CPU provided was an AMD EPYC, a significant downgrade from what was promised on their website. Feeling deceived, I immediately contacted the owner, known as Nerd, via their Discord server.
Despite the urgency of my situation, I was ghosted for approximately 12 hours before finally receiving a response. I requested a refund, explaining that the discrepancy between the advertised and actual hardware made me feel scammed. Eventually, the owner acknowledged the mistake and corrected it by switching the server to the promised Ryzen 7 5800X CPU.
Believing the issue was resolved, I soon realized that the 8GB RAM was insufficient for my server's needs, given the high number of active players. I decided to upgrade to a 12GB RAM plan, expecting improved performance. Instead, my players experienced severe lag, with the server running at a dismal 10 TPS for 90 players—something that a properly managed host should handle with ease.
I reached out to the CEO of EnviroMC again to address this performance issue. Rather than assisting me, he immediately banned me from their Discord server and terminated my hosting account, causing me to lose all my server files. Additionally, I did not receive a refund for either the original plan or the upgrade.
In light of these experiences, I strongly advise against using EnviroMC for server hosting. The misleading advertising, poor customer service, and abrupt termination of services without due process make them a highly unreliable and unprofessional choice.
13 juni 2024
Omdöme utan inbjudan
Svar från EnviroMC Servers
Tl;dr User raids us, calls us slurs, review bombs us, broke ToS, made CC disputes and has review claims disputed
Hello,
I am the director of EnviroMC. I think it’s best that i provide our side of the story.
Initially, you made a ticket inquiring about a tech specs. You received a response in under 2mins. A 100+ message ticket ensued with response times averaging 2-3mins.
https://imgur.com/a/JR9QKL8
These timestamped snippets of our conversation back up this claim and demonstrate our support being helpful and professional.
I got the impression you liked our support as you apologised for your comments and offered to promote us.
Eventually, you raised performance issues on your 1.20.x server once you started hitting 100 active players.
https://imgur.com/a/qE0kMtu
Achieving 100 active players on 1.20.6 server with stable performance is a feat on a $250/mo dedicated 7950x server; let alone our $20/mo hosting plan.
Due to your performance issues, you decided to no longer use us. However, unlike most customers who decide to cancel and move on, you decided to go out with a bang!
Pay close attention to the time stamps shown in these images showing the invite links you created.
https://imgur.com/a/rOIdzJ0
These images show you inviting dozens of users who, within minutes, began threatening us, sending pornographic material, rather uncreative homophobic/racial slurs and other extreme content.
Here’s one of those 1200 messages that were automatically removed by bots.
https://imgur.com/a/h4Hfhpi
Discord rate limits bots to 50 messages per second. Beyond that, it says “X messages deleted”. Imgur also has an image limit, you can imagine the rest.
https://imgur.com/a/sUoSI8B
As you can see in bot logs from 13:59 - 14:09, it was quite clearly a malicious raid. You appear to even have a cameo in there with your TS pfp.
You then opened multiple CC disputes against us. We’ve also suddenly gone from receiving 2-3 reviews a month total to 20+ 1* reviews in the last week alone from customers in your country. We have <20 PH customers total. Trustpilot automatically removed ~90% of them.
Now lets break down your review.
"I reached out to … Rather than assisting me, he immediately banned me … terminated my hosting…"
You first contacted us at 13:57 on the 12th June.
At ~2pm on the 13th June, a day later, you incited and partook in a raid that involved thousands of extremely hateful and pornographic posts.
You were removed at 2:09pm on the 13th June.
You know why you were removed and claiming you were banned for asking for support is nonsense.
You broke our ToS, which you agreed to, giving us the right to restrict you from communal areas and terminate services if we see fit.
Even after everything you’d done, I wanted to be lenient. I personally emailed immediately after your suspension offering a second chance.
https://imgur.com/a/OL7pjjS
You didn’t take me up on this offer. We still have your files if you change your mind.
"Despite the urgency … ghosted for approximately 12 hours..."
"Eventually… acknowledged the mistake and corrected it by switching the server to…"
That is false.
As has been shown in previous screenshots, you first opened a ticket at 18:52 on the 11th June requesting to be moved to a less powerful machine, against our advice.
You were then moved, as per your request, at 19:40. 48 minutes later.
"poor customer service… abrupt termination…. without due process…"
You maliciously broke our ToS. It’s official policy to just wipe your files on the spot without second chances. If you’d rather we follow “due process”, I would be happy to follow official policy.
I believe we maintained a friendly and helpful demeanour throughout our interactions, even with a customer who was rude and enlisted their players to harass us across multiple forums.
Given this, I have no plans to contest the review on Trustpilot, as the screenshots of our exchanges should speak for themselves in how we act towards our customers.
Ed
Director.
24-hrs Refund Is A Lie
The service was fine as well as the assistance of the staff, however do not ever trust their 24-hrs refund system. I had followed their rules about their refund system and even gave all necessary details they need, but, "Nerd" kept giving out excuses and when I replied to him, he would never reply for a very long time until he never really did. He even closed the ticket without giving any response. This is the first time a host did this to me and this is my first very poor review for a hosting site. Give all of the proof you can give here cuz I took a snapshot of our every conversation. Don't lie to the public.
25 april 2024
Omdöme utan inbjudan
Svar från EnviroMC Servers
Hello,
I've taken a look at the provided email and I can see that an account exists but it hasn't been logged into since July 2023. I'm also unable to see any services, tickets, transactions, invoices or anything at all linked to that account so i'm a bit confused.
Please see the attached image showing what can be seen on the admin end, i've blurred out any non public sensitive information like IP addresses - https://imgur.com/a/BfmYPnY
Is there any possibility that you may be confusing us with somebody else?
If this is incorrect, I would thoroughly appreciate you providing further information via trustpilot or by creating a ticket and referencing this review. I would be more than happy to provide clarification and/or take a further look into what happened and then attempt to rectify the situation.
We pride ourselves on being friendly and we want customers to walk away with a positive experience after using us, i'm really sorry if we didn't leave up to that in your eyes and I would very much like to try and resolve this for you.
Ed,
Director
The tps is low af idk why the server…
The tps is low af idk why the server has to shut down everytime 2-3 hours shutdown or sometimes after a shutdown it will 5-10min again tbh
13 juni 2024
Omdöme utan inbjudan
Svar från EnviroMC Servers
Hello Tol Finran,
I'd appreciate if you're able to fill out my information request as i'm not able to find any customers that match your first name or surname.
Our servers operate 24/7 and we're confident in our machine uptime, so much so that we publish it in real time on https://status.enviromc.host where we currently maintain a >99.95% uptime - this makes me unsure about "why the server has to shut down every time 2-3 hours shutdown or...".
Are you, by chance confusing us with another company such as the free hosting companies who only offer time limited services?
If not, I would appreciate you responding to trustpilot asking for further information or by creating a ticket and referencing this review, I would be more than happy to look into why your server is facing issues!
Ed,
Director
staff appreciation
i was struggling with smth, i opened a ticket asking for support and they helped me through setting up a mod that I was struggling with! very happy with the staff! <3
27 maj 2024
Omdöme utan inbjudan
Svar från EnviroMC Servers
I'm glad we could be of assistance! :)
Worst host I've used
Decided to give it a try because I got 45% off my first month. The server was constantly down for hours, I'm glad I'm not paying full price for this, that would be a huge waste of money and time. The hardware was alright when it worked and the panel is pretty good
7 maj 2024
Omdöme utan inbjudan
Svar från EnviroMC Servers
Hi Wobbler Estrange,
I've attempted to reach out to you via Trustpilot but as we haven't received a reply, i'm unable to find your account so it's a bit tricky to try and diagnose.
We pride ourself on uptime, so much so that we make our node stats real time and publicly available on https://status.enviromc.com/ where we maintain an average >99.95% uptime. If you're facing specific issues such as your server crashing, I would be more than happy to provide assistance to you; you'd just need to provide some information about your service(s)/account via trustpilot or make a ticket referencing this review.
I hope we can resolve this amicably and we would be happy to take any other suggestions you may have!
Ed,
Director
Technical issues and poor customer service
I rented a server, and it was completely unavailable due to one technical issue. The most frustrating aspect was the customer support. Despite numerous attempts to reach out, my inquiries were ignored for days and i still got no answer from them. Days of unresponsiveness is unacceptable, especially when dealing with a critical issue like server downtime. Prompt and effective assistance is essential in such situations, and unfortunately, Enviro MC failed to provide the necessary support.
15 maj 2024
Omdöme utan inbjudan
Svar från EnviroMC Servers
Heya Dan,
I'm sorry to hear you've been facing issues. I've made an information request but we haven't gotten a reply so I'm unable to look into exactly what may have happened.
If you would be willing to provide any further information to trustpilot or open a ticket and reference this review, I would be more than happy to look into your issue and use any tools in my power to attempt to make things right!
Ed,
Director
Great overall
Great performance, great pricing and on top of that great customer support.
12 maj 2024
Omdöme utan inbjudan
Svar från EnviroMC Servers
Hi Drim Daddy,
I'm glad we could meet your needs, thank you for your review! :)
Never had such a great experience
The serveurs are top notch for their Price,
and the support is really responsive and helpful. Could not recommend more
8 april 2024
Omdöme utan inbjudan
Svar från EnviroMC Servers
I'm glad you're happy with the service and our pricing, thank you for the review!
awsome support
amazing prices, great support through their discord, and super nice and comprehensive staff!
23 mars 2024
Omdöme utan inbjudan
10/10
10/10 Prices, 10/10 Performance.
Customer Service? 100:10.
1:1 Support with owner (Or others) and they will even help you when there is more advanced stuff you dont understand and help you fix it! Can absolutely recommend!!!
4 mars 2024
Omdöme utan inbjudan
extremely helpful
Nerd was exceptionally helpful in addressing the issue and attempting to resolve it.
Overall very good support and very good services, appreciate the support that has been provided!
28 februari 2024
Omdöme utan inbjudan
Amazing server hosting and really…
Amazing server hosting and really helpful support. They might not be around 24/7 but when they are they are incredibly helpful and nice. Server has been working great too!
26 februari 2024
Omdöme utan inbjudan
Excellence all around
I've had to reach out to support quite a few times (issues not regarding the quality of the service they provide) and they've always responded within 24hs, and today my issue was fixed within 5 minutes, which is why I felt the need to leave a 5 star review.
Amazing prices, amazing service, and an incredible team.
20 januari 2024
Omdöme utan inbjudan
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