Enterpriserentacar Omdömen 

I paid almost €100 to Alamo / Enterprise Rent-A-Car, including administration fees. Due to a parking ticket in Bruges... a did by mistak a duplicate payment, but the City of Bruges after noticing the 2 paymens, they directly refunded the extra €58 (48h) to Alamo.

This amount should have been automatically refunded to me once received. But they didn't... After several emails with official proof, I was finally told that my refund was “being processed” weeks ago. But until today, nothing to see.

It is not about the amount. It is about the unprofessional handling. When I received the fine, I was given only three days to pay it + (extra fees & costs). But when money has to be returned to the customer, apparently several weeks are acceptable. That hardly feels fair or professional. A very disappointing customer experience.

The service I received at your London Heathrow Airport at pick-up on Sun 11/08 and drop-off on Thurs 15/08 was excellent, friendly and efficient. Awaab, saw I was in a hurry and made sure I was served quickly and efficiently. He offered me some water from the water dispenser - which I really needed given the heat of the day. Thanks again Awaab. Think I'll be coming back.

Er werd gedreigd dat ik geen waarborg (250 euro) zou terugkrijgen omdat door enkele hondenharen de auto chemisch gereinigd moest worden. Indien de auto vuil is (meer dan bij normaal gebruik) wordt 30 euro aangerekend normaliter. Ik ben de auto dan maar zelf gaan stofzuigen omdat ik het belachelijk vond om voor enkele hondenharen 250 euro te betalen.

Daarnaast ligt bedrag voor franchise ook zeer hoog, 600 euro namelijk.

Très mauvais service après vente : difficile de les contacter et d obtenir un contact. Plainte déposée depuis bientôt 3 semaines pour un prélèvement d office sur carte de banque pour une assurance à laquelle je n ai pas souscrite.
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