Ensure Omdömen 20

Car insured with esure and paid full year in advance. Full NCB and am now selling the car without replacing (thank you Starmer!) 2 months to run on policy so contacted esure to ask about refund of remaining 2 months. Told there's a £58 cancellation fee and as that is more than the amount to be refunded I end up owing them money!!! "Its in the terms and conditions" Well yes, I'm sure it is hidden away somewhere in the small print but if you have to rely on the small print to treat your customers fairly then you're not a company I ever want to deal with again. So its goodbye esure and just to be awkward I'm not going to cancel the policy - why should I pay you to cancel?

Would never ever get insurance with this company again as I've been given the runaround from last night. Still no sign of a courtesy car from their end. They use enterprise hire car but I'm not getting a car from them as the driver that hit me had stolen the car. Not my fault but now after more than 16 hours that the engineer has had to assess the damage,one of the claim assistants said call back and we will get you a car, ha what a laugh the other agent says they haven't even looked at the images yet. So after all this yet again another day of losing work as no car. THIS COMPANY IS NOT EVEN WORTH HALF A STAR. I've given the runaround so much I'm seriously enraged at this point,their system needs to be upgraded in so many ways I would steer clear of esure

It's fine buying the cheapest insurance, but you get what you pay for. Esure have taken 791 days to close my car accident claim and have been virtually impossible to get hold of. Even the other party's insurers couldn't get hold of them, as I ended up getting a county court summons. Thats when the stress really started. I spent hours on hold to the claims number, with no one answering. Emails and recorded delivery letters unanswered. I had to defend the CC summons myself initially, with zero support from Esure.
The Which? Survey of Esure says it all:
53% claims score – 19th out of 19 providers rated.
Go ahead, buy their insurance - after that you will be on your own.......

After 5 days Ensure hasn't been able to handle my car to the garage, they only told to the outsource company in charge to deliver my car the garage address 5 days after they collected it. Still awaiting a courtesy car. A filled.a complaint. Then someone called me (on my phone it says suspected fraud), this person said work in Ensure but they asked me for my name and address. I said you are calling me, you tell me my details and I will confirm. Person refused and said will only talk to me if I gave my details (it's the caller who need to provide these, obviously they dont know anything about data protection legislation. To be reported, please avoid

Probably the worst customer service I’ve ever received, keep calling to arrange a refund for a charge in error. They say it’s done and it never is.
Appalling service.

ensure with 4 fiber I purchased through Amazon and there is no mild delay in shitting in your pants and I cannot make it to the toilet.i will not purchase this product again because I have shit in several pairs of pants and have shit all over my floor and bed. the ensure strawberry 16 protein and 4 fiber tastes great but once this drink activates my stomach I will immediately shit in my pants. very funny but true.

I cannot begin to explain just how bad this company is. If you imagine the worst company of any kind and times it by 10 then your still not kse to how bad they are. Customer service is a joke, getting NCB is impossible and lord help you if you have to swap vehicles!!!

I paid £36 for a mid term switch (which took 2 days on virtual chat to sort) only to find out today (after being pulled over by the police) that they didn't action it.

So tried to action it today to be told I had to pay a further £88 which of course isn't happening.

Asked if I cancelled the policy (only 1 month left on the term) would I get my NCB and was advised yes.

Cancelled policy, guess what, 0 no claims. Challenged Sithuanda (the chat person) who said sorry I miss understood!

So now I have no insurance, no NCB, a fine from the police and an apology to make it all right.

Absolute joke of a company

Don’t use this company they don’t pay out

Worst customer service and policy service. Not again with this company. God knows how this companies still servicing.

Disgusting customer service, called to change the date of my policy start date and they wouldn't do it as the policy doesn't start until the 07/07. Asked could I cancel as I am within the cooling off period and was told no. Absolutely disgusting. I will be cancelling this that's for sure. Asked to speak to a manager several times and was refused...

Worst car insurance company I have ever experienced, customer service shocking. DO NOT TAKE OUT A POLICY.

Tried to buy car insurance via money supermarket. Total disaster. This company is ‘undergoing change’ and having laboriously completed the forms, and paid the premium, confirmed on my iPhone with bank, I get a message on screen that something has gone wrong, and please return to the comparison site!!! Did as I was asked, the quote then rose by £100. What planet are these people on? Steer clear, in my opinion. No phone number that connects you, you email address. Mmmmm

We are super happy with the quality of service Ensure Finance provided us. As first time home buyers,we were looking for an advice on home loans and mortgage option that suits our lifestyle.

And Ensure Finance not only offered us quality insights and directions, but also supported us throughout the process of buying our house, and still continues to provide us updates on home loans.

We strongly recommend Ensure finance to anyone looking for a broker or wanting to change broker. They are very patient, supportive, trustworthy and well abreast with all finance issues. Their respectful engagement not only put us at peace but enabled us developed deep trust in their service. For these reasons, we give Ensure Finance 5 stars.

They make cancellation almost impossible to do.

The policy was cheap.
I didn't need to claim but contacting them was awful.
They also will not send out renewal quotes until 14 days before renewal, leaving you little time to find an alternative.

Cancelled insurance for no reason with 7 months already paid

Wife's car was damaged by a ensure policy holder,they were spot on contacting me and most things were sorted out but I was told to call if I needed something.i did 4 times,first one call just ended second was put through to other department rang for 105 minutes before I stop it, third the woman was very abrupt and rud fourth got lovely woman but not able to sort out and couldn't get a team leader and is meant to call back tonight?. I would like to point out we didn't course the accent.

So my insurance has gone up from 303 to 476 plus 20 years no claims. To cancel my renewal they keep you on phone for ages in the end I put the phone down. After taking all my details to cancel. Why do you have to wait ….. so long to confirm cancellation. Listening to the most depressing music! Shame on you Ensure another loyal customer gone! Oh and 0345 number cost me 30p a minute hence why I was on hold so long!

what is wrong with this country we pay more for everything iphones,cars, tvs fuel and car insurance
people need to check there Auto renewl or they could be in for a shock with Ensure over 90% increase
Rip Off Britain the finance regulator needs to step in here

I got through to ensure and spoke to someone after 5 days off trying to contact them , they gave me a phone number that doesn’t exist and a email address that don’t take emails it’s disgusting how they treat people they send you a letter blaming you for crash and to contact them but don’t give a email or number to contact them only a name which no one no’s it’s a terrible service