English Elm Omdömen 1 552

TrustScore 4 av 5

4,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

We love our counsel table; it’s exactly what we were looking for and is a beautiful solid piece for a great price. I was slightly disappointed after making the purchase to find out it was out of stock... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

First, I want to say I LOVE the rug - the color and materials are wonderful. It is soft, laid flat quickly with no wrinkles and is exactly as the picture colors showed. The reason I deducted a star is... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

This is my first time ordering from this website. The chair I chose was defective at first (one of the threaded holes was defective). English Elm sent out a replacement chair the next day. They were f... Se mer

Betygsatt 3 av 5 stjärnor

I was contacted over a week after ordering that the item would not ship until June! I ordered it here because they had indicted it was in stock. So, I asked them to cancel the order. Several days la... Se mer

Företaget har svarat

Företagsinformation

  1. Möbelaffär

Skrivet av företaget

Whether you're looking for a signature heirloom item to pass down or something to fill out your modern loft, English Elm has both transitional and contemporary furniture and home goods covered!


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Shipping was too late to make event

Shipping was too late to make event, even with 3 weeks at time of order. Constant misinformation as to shipping status.

2 april 2026
Logotyp för English Elm

Svar från English Elm

Hi Suzanne, we’re truly sorry the order didn’t arrive in time for your event and for the confusion caused by the shipping updates. We understand how disappointing that must have been, especially with the timeline you planned for. That’s not the experience we want for our customers, and your feedback is important as we work to improve both our delivery timelines and communication. Please email us at sales@englishelm.com if there’s anything we can still assist you with.

Betygsatt 5 av 5 stjärnor

It looks great

It looks great! Product arrived packaged properly. The only thing is that I didn’t receive any updates via email so I was worried it wouldn’t show up. I’m glad it did! Thank you!

2 april 2026
Betygsatt 5 av 5 stjärnor

This is my first time ordering from…

This is my first time ordering from this website. The chair I chose was defective at first (one of the threaded holes was defective). English Elm sent out a replacement chair the next day. They were friendly and professional, and I will be purchasing from them again.

2 april 2026
Betygsatt 4 av 5 stjärnor

We love our counsel table

We love our counsel table; it’s exactly what we were looking for and is a beautiful solid piece for a great price. I was slightly disappointed after making the purchase to find out it was out of stock, but English Elm gave us the opportunity to cancel or wait for the next shipment. We waited and it arrived a couple of weeks before expected. It came FedEx and was easy to assemble.

4 april 2026
Logotyp för English Elm

Svar från English Elm

Hi Donald, thank you so much for your kind words—we’re really glad to hear you love your console table and that it arrived earlier than expected! We also appreciate your patience when the item was initially out of stock, and we’re happy we could offer a solution that worked for you. Enjoy your new piece, and thank you again for choosing English Elm!

Betygsatt 3 av 5 stjärnor

The service and delivery was great

The service and delivery was great. The actual rug is kind of cheap. When laid down the edges would not lay flat and puckered up. We ended up turning it over and are looking at the back of the rug, not what we expected.

2 april 2026
Logotyp för English Elm

Svar från English Elm

Hi William, thank you for your feedback—we’re glad to hear the service and delivery met your expectations. We’re sorry, however, that the rug itself didn’t meet your expectations in quality and finish. We understand how disappointing that must be, especially when it doesn’t lay as expected. Please email us at sales@englishelm.com
with your order details so we can review this and see how we can assist you further.

Betygsatt 4 av 5 stjärnor

Excellent rug, poor customer support

First, I want to say I LOVE the rug - the color and materials are wonderful. It is soft, laid flat quickly with no wrinkles and is exactly as the picture colors showed. The reason I deducted a star is the communication from your company. I left a voicemail and sent an email requesting shipping time because I travel for work and needed to know when it would ship. I received NO response. Very frustrating.

2 april 2026
Logotyp för English Elm

Svar från English Elm

Hi Michelle, thank you so much for your kind words—we’re really glad to hear you love the rug and that it met your expectations. We’re truly sorry, however, for the lack of response to your voicemail and email. We understand how important it is to get timely shipping information, especially with your travel schedule, and we apologize for the frustration this caused. Your feedback is greatly appreciated and will help us improve our communication moving forward.

Betygsatt 1 av 5 stjärnor
Logotyp för English Elm

Svar från English Elm

Hi Melinda! We’re so sorry to hear that you haven’t received your mirror. We understand how frustrating that must be, and we want to help resolve this quickly. Please email us at sales@englishelm.com
with your order number so we can check the status and assist you right away.

Betygsatt 3 av 5 stjärnor

Issue with supply and customer service.

I was contacted over a week after ordering that the item would not ship until June! I ordered it here because they had indicted it was in stock. So, I asked them to cancel the order. Several days later I get an email that says we will have to see what the warehouse says??? Anyway, after a couple more days, I get an email that my item has shipped. Interesting that when I say I dont want to wait several months for an order, they magically find one to ship??? Item arrived without any issues and I am happy with it. However, I will not shop here again. They need to tighten up customer service and inventory issues first.

2 april 2026
Logotyp för English Elm

Svar från English Elm

Hi Amy! We’re truly sorry for the confusion around stock availability, delays, and communication. We understand how frustrating it must have been to receive conflicting updates, especially after requesting a cancellation. That’s not the experience we want for our customers, and your feedback is important as we work to improve both our inventory visibility and communication processes.

Betygsatt 3 av 5 stjärnor

The company was fine

The company was fine, the table was missing parts.

2 april 2026
Logotyp för English Elm

Svar från English Elm

Hi Stewart! We’re glad to hear your experience with our team was positive, but we’re sorry the table arrived with missing parts. That’s not the experience we want for you. Please email us at sales@englishelm.com with your order details so we can arrange the missing parts right away.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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