Absurd deposit rules when you don't know if a musician can deliver. I tried booking a musician for an event and we need to talk with him first. The system or the musician, not sure which, wont all... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
From a Musician/DJ perspective I'll have to say absolutely Flawless,now that might seem worthless because we have a business relation but its definitely the case,so if the Artists/Performers are all H... Se mer
Felt compelled to write a few words, as a musician who uses Encore. Five stars really aren’t enough. As online agencies / booking platforms go, Encore is pretty unbeatable. The app is fantastic, so ea... Se mer
Företaget har svarat
What a fantastic night...we booked Danny king for my wife's 60th birthday at our local pub ,He played two sets and everyone was so impressed with his singing and guitar playing....even members of our... Se mer
Företagsinformation
Skrivet av företaget
Bring your event to life with the UK's largest selection of talented bands, musicians, and singers. Discover unforgettable performers and create moments that resonate forever.
Kontaktuppgifter
London, Storbritannien
- 02031111480
- bookings@encoremusicians.com
- encoremusicians.com
4,1
Bra
430 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The range of musicians that responded…
The range of musicians that responded and the depth and range of music to choose from was great
4 april 2026
Musician Booking
Absurd deposit rules when you don't know if a musician can deliver.
I tried booking a musician for an event and we need to talk with him first.
The system or the musician, not sure which, wont allow this, which is absurd. Would you book a professional carte blanche without discussing what you want first if it was not simple? No, nor would I. Protecting the musician/platform is fine but not at the expense of a proper dialogue first.
6 april 2026
Omdöme utan inbjudan
Svar från Encore Musicians
Hi Richard,
Thank you so much for taking the time to leave us a review and I'm so sorry you had a disappointing experience on our site.
If you would like to speak with the musician before making a booking, you can send messages to the musician on the message thread on your enquiry page. You're also able to organise a call with the musician by selecting the 'call' button on the message thread with the same musician.
If there is any further information you require before making a booking, you can reach us at bookings@encoremusicians.com, the team is on hand to help with any query you may have.
The Encore team
Do not recommend
Do not recommend. They take 30% upfront and completely refuse to refund the deposit if you need to cancel and make out theyre doing you a favour by not requesting the rest. Lost £420 with nothing to show for it despite giving them 5 months notice.
Do not book unless you are 100% sure you will go ahead. I didnt want to cancel but can't plan changes in circumstances.
27 mars 2026
Omdöme utan inbjudan
Svar från Encore Musicians
Hi,
Thanks for taking the time to leave us a review and I'm very sorry to hear you had a disappointing experience with Encore.
Per our cancellation policy, deposits are non refundable. Non refundable deposits are in place to secure an agreement between yourself and the musicians, whilst also accounting for any loss of work for the musicians and the decreasing probability of the musicians being able to find alternative work at short notice if the contract is cancelled.
If this is at all unclear or if there’s anything you'd like to further discuss, feel free to reach out to our team at bookings@encoremusicians.com
All the best,
The Encore team
Fantastic band Excellent communication and ease of…
Excellent communication and ease of booking
Wonderful evening. This band are fantastic and would book again
Highly recommended ⭐️⭐️⭐️⭐️⭐️
9 mars 2026
Svar från Encore Musicians
Thanks for taking the time to leave us this lovely review!
We're so happy you were pleased with the experience, and we're on hand to help with anything you might need in the lead up to your event!
The Encore team
Website easy to use
The website was easy to use and payments were made securely. Messages reminding you of timings were helpful.
7 februari 2026
Svar från Encore Musicians
We're so pleased to hear that you're happy with your Encore experience! Thanks for taking the time to share.
The Encore team
Encore musicians helped me find a DJ…
Encore musicians helped me find a DJ who could also play the saxophone for my husbands birthday party.
They promptly replied when I had a question and kept me updated of what happened next. Overall very happy. Thankyou.
28 november 2025
Great platform to use when locating musicians
Great customer service! The advisors answered all queries efficiently, transparently and accurately.
16 juni 2025
We Had Tim for our wedding …
We Had Tim for our wedding on the 23rd August!
Absolutely amazing...even learned one of my favourite songs from The Choirboys for me!
Tim was lovely and friendly and sang all the songs just right...
Really put the final touches to our day.
Thanks Tim!
Tarana & Mike Blackler
23 augusti 2025
Omdöme utan inbjudan
communications are poor
1 augusti 2025
Svar från Encore Musicians
Hi Paul,
Thank you for taking the time to leave a review, and we're very sorry to hear you had a disappointing experience with Encore.
Unfortunately, we couldn't find a booking or an enquiry under the name provided, and so we aren't able to advise further on this particular occasion. However, please feel free to reach out to our customer service team (bookings@encoremusicians.com) with the details you used to set up your enquiry or booking, and we'll be happy to assist you.
All the best,
The Encore Team
Pushy cold calling
Signed up and sent off a few requests for quotes. While waiting for them to come in I received two unsolicited calls from the Encore sales department pushing me to make a decision. Put me right off using them - cold calling without permission is not ok. I instead contacted a musician directly
18 juni 2025
Omdöme utan inbjudan
Svar från Encore Musicians
Hi Ben,
Thanks for taking the time to leave a review and we're sorry to hear you had a disappointing experience with Encore.
I can can confirm your enquiry has now been closed down and you will no longer receive communication from our team. We're always looking for ways to improve our platform and we really appreciate your feedback and have logged this with the team for further investigation.
All the best,
The Encore Team
Encore Music - No Show so No Music!
I booked and paid in advance for Mac the Sax to play at my daughter’s 40th Birthday and Engagement party on 28th June 2025.
We invited 60 people
Our daughter was visiting from Australia to introduce her new Fiancée to friends & family. Everyone was excited.
NO MUSICIAN ARRIVED
No explanation or substitute - so NO MUSIC!
So very sad and disappointing.
If there had been some communication with us regarding a no show maybe we could have found a replacement
BEWARE if you are thinking of booking with ENCORE MUSIC
I hope this doesn’t happen to anyone else as our party was spoilt and there was a very disappointed Birthday girl & friends.
28 juni 2025
Omdöme utan inbjudan
Svar från Encore Musicians
Hi Anne,
Thanks for taking the time to leave us a review and we're very sorry to hear you had a disappointing experience with a musician.
We strive to provide the best musicians to help make your event even more incredible and bring it to life, and I am sorry to see that this was not the case for your booking. We can appreciate how stressful and disappointing it must have been to not receive the service you paid for and this has been raised with our support team for further investigation.
On the rare occasion a musician needs to cancel a booking, our team is on hand to help source a replacement. However, we were not made aware of this cancellation by the musician prior to the booking so we were unfortunately unable to help find a replacement on this occasion.
Our customer service team have been in touch to offer further assistance and have processed your full refund for the booking.
If you have any further questions, please feel free to reach out directly to our team and we’d be happy to assist.
The Encore Team
Do Not Book Cam Nicholson
In 2020/21, we booked Cam Nicholson to perform at a wedding in the UK. We signed a formal contract and paid the agreed fee. As per the terms of the contract, cancellations required a minimum of 6 weeks’ notice. We gave eight months.
Our reason for cancelling was both understandable and unavoidable: the global COVID-19 pandemic and, shortly after, a cancer diagnosis in our family. Despite handling this respectfully and well in advance, we were met with radio silence. Our emails were ignored, follow-ups were disregarded, and worst of all no refund was ever issued.
We are still owed £652.16 or 1200.37 AUD (an amount clearly stated in Cam’s own contract.) Not only was the agreement breached, but the complete lack of communication and accountability since has been appalling.
This wasn’t just a gig cancellation; this was someone taking money for a service they knew they weren’t going to deliver, and then vanishing.
At best, this is wildly unprofessional. At worst, it’s outright unethical. I wouldn’t recommend booking Cam Nicholson for anything. This is how he handles commitments and clients and especially during deeply difficult circumstances...it speaks volumes.
So if anyone who has decided to employ him can take that money out of his pay cheque and give it back to us, that would be massively appreciated.
29 maj 2025
Omdöme utan inbjudan
Svar från Encore Musicians
Hi there,
We're very sorry to hear that you had a disappointing experience with a musician, and to hear of the difficult circumstances surrounding it. However, based on the details provided, it appears that this booking was not made through the Encore Musicians platform.
All Encore bookings are processed through our platform, using our own secure payment system. They are governed by our own terms and conditions, not by individual musicians' contracts as described in your review. As a UK-based company, all contracts and transactions are conducted in GBP, and we do not currently operate in Australia.
To make a booking on Encore, you would have submitted an enquiry through our platform, communicated with the musician via your dedicated Encore enquiry page (with support from our Bookings team), and completed payment securely via the Encore platform, in line with our terms.
Any disputes or cancellations would have been handled by our customer service team, who look after every confirmed booking and provide comprehensive support in the event of a cancellation or dispute, including facilitating refunds where appropriate.
We can confirm that there is no record of a booking being made on Encore involving a musician named Cam Nicholson.
It’s possible you discovered the musician through one of our international directory pages? If so, you will have noticed that they link directly to the musicians’ own websites, and do not lead to creating an Encore enquiry or booking.
To clarify, these international directory pages are designed purely for discovery and information purposes, and they are separate from the actual Encore platform. They simply provide a convenient way to explore options in your area, functioning as a curated directory of links to high-quality musicians' own websites.
Any communication, enquiries or bookings made through those external links take place directly with the musician, outside of the Encore platform, and are not covered by our booking process or protections.
If you have any further questions or need support, please feel free to reach out directly to our team and we’d be happy to assist.
All the best,
The Encore Team
As a musician on Encore for more than…
As a musician on Encore for more than five years it has been almost faultless. Communication is quick with potential clients and bookings regularly go through
3 maj 2025
Omdöme utan inbjudan
Svar från Encore Musicians
Thank you so much for this lovely review!
We're so thrilled to hear that you're happy with your Encore experience, and our wonderful Musician Success team is always on hand if there's anything you need assistance with.
All the best,
The Encore Team
Absolutely fabulous experience in every…
Absolutely fabulous experience in every way.. great communication easy process
10 maj 2025
Svar från Encore Musicians
Thanks so much for leaving us this wonderful review, Michael! We're thrilled to have been able to help.
The Encore team
Very easy to use website with vast choice of musicians
Very easy website to use and found the perfect singer! Contact was also good with clear format for payment.
Will let you know how the singer goes on the day!
1 maj 2025
Svar från Encore Musicians
Thanks for taking the time to leave us this lovely review!
We're so happy you were pleased with the experience, and we're on hand to help with anything you might need in the lead up to your special day!
The Encore team
I can't contact musician booked with…
I can't contact musician booked with music list via e mail!
30 april 2025
Svar från Encore Musicians
Hi Louise,
Thanks for taking the time to leave us a review and we're very sorry to hear you've had issues when trying to contact the musician via email.
I can see a member of the team has already been in touch directly to confirm the musicians email address and phone number. We've also sent a chaser to the musician via email which has gone through successfully.
If you experience any further issues getting in touch with the musician, please do not hesitate to reach us at bookings@encoremusicians.com or 020 3111 1480.
The Encore team
The most painful process ever trying to…
The most painful process ever trying to book a guitarist via Annie at Encore. Hopefully the musician will be awesome but the booking process has been horrendous - slow and incorrect information given. Lots of way better management companies out there. Would avoid encore for any future bookings.
23 april 2025
Omdöme utan inbjudan
Svar från Encore Musicians
Hi Hanna,
Thanks for taking the time to leave us a review and we're very sorry to hear you had a disappointing experience making a booking on Encore.
We're so pleased that your music booking has now been confirmed, and we're on hand to assist with anything you might need in the lead up to your event.
Upon investigating this for you, it looks like although the booking had been verbally confirmed by the musician, they did not initially accept the booking request you sent them through Encore, which is what is needed for a booking to be confirmed on the Encore website.
This meant the booking was not confirmed in our system, which is why you received emails from Annie letting you know your booking request had not been accepted yet. At that point the musician was asked to accept the request, to ensure the booking was officially secured for you.
We hope this makes sense! If you have any further questions or concerns, please do not hesitate to reach us at bookings@encoremusicians.com or 020 3111 1480.
The Encore team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.