EMX Omdömen 

Worst courier ever😡😡😡😡.my parcel since 7 days until now my receipient didn’t receive yet until now its already date 14 october. its a burden door to door service.i’m keep on calling every day but do nothing no good result team keep on promising to deliver today today today🤦‍♂️.even they cannot explain to me what is the reason of the delay.this courier is not recommendable to handle your urgent and important documents they dont care about you.BAD SERVICE,BAD EMX COMPANY. Enhance your service and change your management for you to have a good service and good feedback you will received from your customer.

1. scheduled a pick up on the day for an urgent international shipment to France. Package was collected 3 days later.
2. Filled the weight & dimension of the package on the website showing me a price. EMX came back later saying the price was revised up based on the volume and not the weight.
3. Filled the commercial part including the HS number on the website. EMX came back 3 times at different days to request filling a new commercial invoice.
4. During all this process, i tried to reach out to find out what was the status of my package, i couldn't get hold of anyone.
5. 3 weeks later, they reached out telling me the package has been delivered but i need to fix the pending amount as they couldn't deduct my credit card. I said ok but show me a proof of delivery.
6. The following day, someone follow up telling me the package is still in Dubai and they need the payment to proceed with the shipment. I told them to stop everything and to bring back the shipment home.

I don't like writing bad reviews, but I also don't like being treated badly.

I work in customer service myself, so I understand how difficult customers can sometimes be, which is why I make a conscious effort not to be difficult. Unfortunately, the experience with your delivery representative was very disappointing. He was unnecessarily bullish, argumentative, and difficult to deal with. He even refused to give me his name.

I don't understand when door-to-door delivery became a burden, or when simply delivering a package became an opportunity to speak to a customer in such a disrespectful manner. The service was paid for; it wasn't free or charity.

You need to look into the behaviour of your representatives because they are a direct reflection of your company. Customers shouldn't have to deal with rudeness and unnecessary arguments when receiving a service they've paid for.

If your delivery partners cannot maintain a basic standard of professionalism, perhaps it's time to reconsider the delivery companies you work with.

Very disappointing experience.

Horrible!
Very disappointing delivery service. My package was supposed to be delivered two days ago, and I was clearly told that it would arrive for sure. However, today is already the third day and I still have not received it.

The package is already at the company’s warehouse, but no one can give me a clear answer about when the courier will deliver it. Every day I receive the same response: “We understand,” “We are sorry,” and “We apologize,” but no actual solution or accurate delivery time.

If you cannot deliver on time, please be honest and provide customers with accurate information instead of making promises that are not kept.

Three days of waiting for a package that is already in your warehouse is completely unacceptable. Very frustrating experience and definitely not a service I would recommend.

One of the Worst Courier Delivery Services I Have Ever Experienced in the UAE!
This courier contractor has completely failed to deliver on its promises. For the past 10 days, I have been continuously following up regarding my courier, and every day they give the same excuse — “We will deliver it today” or “We will come within the promised time.” Yet, they never follow the committed timings.
They are active on WhatsApp only for the sake of appearance, but when it comes to actually delivering the courier, there is absolutely no accountability, no commitment, and no proper customer service.
This is extremely frustrating and unacceptable. Customers should not have to spend 10 days continuously chasing a courier company just to receive their own shipment.
I strongly urge customers in the UAE who have faced similar issues to raise complaints with the relevant authorities and demand proper action. Companies providing such poor service should be held accountable and should not be allowed to continue treating customers this way.
Absolutely disastrous service. Zero commitment. Zero accountability. Extremely disappointing!

Very bad ,i advice to not to use them

Here’s your full English translation, Jhun — clear, natural,
“I have a delivery from EMX. One day before, they called me and asked what time they could deliver my parcel. They also said they needed my Emirates ID. I told them my available time because I have work. I said from 9 AM to 12 noon I would be at home and they could deliver the parcel. I repeated several times that it should be ON or BEFORE 12 because I needed to go to work.

The next day, I waited until 1 PM even though I was already late for work. But no one arrived and no one even called. So I left the house and left my ID.

At 1:10 PM, the courier called me and said he was already there. At that time, I was still in the parking area, so I told him I was on my way up. When I reached the house, he wasn’t there — he was somewhere else.
Even i left already my ID, but the guy Said.he nees my finger print

It was extremely disappointing. I was already late for work.

IF YOU CANNOT FOLLOW THE SCHEDULE, DO NOT MAKE PROMISES BECAUSE YOU CAUSE INCONVENIENCE — especially to people who are working.
UNTILL NOW STILL MOT GET MY PARCEL🤧

Unprofessional if you have your shipment with them just forget it they will never deliver

I was told the parcel collection from headquarters is free, but home delivery requires an additional charge of AED 30.25. The information and process were not as clear as I expected, which made the experience

Horrible! I had some document waiting for them to pick up to consulate. In their portal, there was an option to select my preferred collection time so I chose 'morning.' Ofc I expected them to come before 12pm but nobody so far contacted me. I called the call center to receive explanation from them that morning means 9am-3pm lol. Until now, 1520 o'clock and still nobody contacts me yet! Very unreliable! If customer chose preferred time so we have our own reason why we choose. If they just wanna come whenever they want, delete the preferred time option. Hopefully, the guy will show up today to collect my document!!

Absolutely unprofessional and poorly organized services. Stay asway from them.
I have had an absolutely horrible experience just recently and still cannot get my package:
The order tracking and confirmation email both were saying the order would be delivered 14 July.
Then very confusing things happened:
- Email 14 July at 14:31, confirming delivery on its way
- Email 14 July at 22:20 saying that they were trying deliver my shipment but were unable to contact me (nobody contacted me – it’s a lie; and anyway, you cannot contact people that late in the evening)
- Email 14 July at 22:25 saying that their driver has not be able to deliver my order
- Email 15 July at 00:16 saying they were trying to deliver my shipment today (!!) but were unable to contact me (nobody contacted me – it’s a lie; and anyway, were they really trying to contact me at 00:16?!)
- Email 15 July at 02:35 advising that their carrier has experienced a minor delaying delivery my order

This morning I changed the delivery to a pickup point and then contacted the call center only to be told that my order would now be delivered in 3 days (!!!)

I am absolutely shocked at how poorly the company is organized, and how they use lies in their updates to the customers (let me repeat, nobody has contacted me neither on 14 or 15 July from their delivery team)

This was the worst service ever. I had already paid for shipping at the time of purchase, yet they are now asking for additional money to deliver the item. This seems very dodgy and unprofessional. I’ve had a terrible experience and would advise others to stay away from them.

1100033121289, Mr Mohammed akmal, thank you for the good service.

EMX Courier has mastered a rare level of incompetence. I was expecting a delivery and received a call that rang exactly twice before being hung up. The number was unreachable and without any follow up, message, or attempt to contact me, my delivery was promptly cancelled. This level of service suggests either a complete lack of basic training or a total disregard for customers. Cancelling deliveries because your own staff can’t manage a phone call is impressive in the worst possible way. Truly outstanding incompetence.

Worse service ever so disappointed they are not professional

I have never experienced such a level of incompetence from a courier company operating in a city like Dubai.

I have been waiting two full days for a simple package delivery. Today, knowing I am leaving Dubai tomorrow for three months, I personally called EMX customer service and clearly explained the urgency. I was explicitly told — “100% sure, it will be delivered by 9:00 PM.”

Based on that assurance, I stayed inside my hotel room from 5:00 PM to 10:00 PM, canceling plans and wasting my entire evening, waiting for a courier that never showed up.

No delivery.
No follow-up call.
No explanation.
No accountability.

What makes this even more shocking is that Emirates NBD, a leading bank that promotes premium service standards, chooses to work with EMX — a courier service that demonstrates zero reliability and complete disregard for customers’ time.

In a global city like Dubai, where efficiency and professionalism are expected, this level of service is unacceptable. Broken promises, poor coordination, and a complete lack of respect for the customer.

If this is the logistics standard attached to one of the UAE’s top banks, it seriously raises questions.

Extremely disappointing. Completely unreliable. Absolutely unacceptable.

No banks in the United Arab Emirates are switching to EMX I don't understand why but maybe because of its cheaper services but you can tell 100% that there is a very huge problem with this company in comparison to the older company that the bank uses which was Aramex.

In order to explain the case for everybody EMX basically is emarites post and Emirates post always have issues in the past and that's not my statement that's the government statement it always have the least rating when it comes to government services in the UAE now EMX is no different because it's the same entity basically it's very difficult to get hold of them and reach them now I have a shipment which is on the way and it got delayed and I kept waiting for it all day in my house I called them to see where is the shipment they open the case and they told me in the email that they will reply back in 3 days this is not acceptable for a shipment on the move.

Reading previous made me feel more worst experience than ever. My whole day was ruined just because my card which supposed to be delivered between tne timeframe mentioned but end up with no solutions and keep repeating theyre following up. If you cant contact the delivery company, better yet change it.Its horrible and now I wasted my whole day waiting for nothing.