I had many concerns regarding embark products. Erika help me out to make the best decision and answer all my doubts. I am excited to see my kids grow and focus on their studies.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hours of attempting to follow the instructions to access our child's education account; 2 calls to customer service, and 3 escalation emails to the company. I don't provide bad reviews, but when the... Se mer
Företaget har svarat
I don’t typically call, but Jenina was absolutely amazing. She was attentive, patient, and truly listened to everything I had to say. She addressed each of my requests one by one and ensured they wer... Se mer
Företaget har svarat
Setting up our Embark RESP was easier than I expected. They make it really simple to track our savings and handle everything for us. We’ve already received multiple grants and the growth has been so... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Embark is Canada’s education savings and planning company. We aim to empower families and students, giving them the tools, technology and advice they need to navigate their post-secondary journey and build a registered education savings plan that's right for them. With over $6.4 billion in assets under management, the company manages over 600,000 RESPs for Canadians nationwide and is expected to help approximately 116,000 students through post-secondary school this year.
Kontaktuppgifter
50 Burnhamthorpe Road West, Suite 1000, L5B 4A5, Mississauga, Kanada
- 1-800-363-7377
- contact@embark.ca
- embark.ca
3,9
Bra
499 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good experience
I had many concerns regarding embark products.
Erika help me out to make the best decision and answer all my doubts. I am excited to see my kids grow and focus on their studies.
16 april 2026
Omdöme utan inbjudan
Svar från Embark
Hello Josue, thank you for your positive feedback. We are happy to know that you had a good experience with Erika and that she was able to assist with your inquiries.
Communication is great
Communication is great. Got notified when my bonus offer was in my account. Great promo!
27 mars 2026
Omdöme utan inbjudan
Svar från Embark
Hello KT, thank you for your positive feedback, and we are glad to know that you are satisfied with our services. Happy saving !
Hours of attempting to follow the…
Hours of attempting to follow the instructions to access our child's education account; 2 calls to customer service, and 3 escalation emails to the company. I don't provide bad reviews, but when the 3rd escalation response did not address my question, and provided a stock answer on an unrelated process, I felt compelled to write this review. 18 years of monthly contributions, and I cannot get a live person to help me set up the digital access and that is the only way I can access the account. A far cry from the in-person visit when they were selling me the plan.
14 april 2026
Omdöme utan inbjudan
Svar från Embark
Hello Lee-Ann, thank you for your feedback, and we sincerely apologize for your experience. A member of our team will be reaching out to you by email to schedule a call and assist you further with your online activation. We appreciate your patience as we work to resolve this issue.
Amazing Customer Service Rep
The person I was on the phone with was so nice and helpful, very sweet girl, she did an amazing job.
10 april 2026
Svar från Embark
Hello Tahim Tanis, Thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with our Customer Success Representative.
Zero attention to detail. 😔🙄
My opinion of Embark is that they might be involved in some sort of fraud. Maybe not, but, maybe also.
But, my opinion is based on recent dealing with this company.
The following is my reason.
I invested some money with the company a while ago for my daughter's education. At that time my ex-wife was the co-account holder, and I was the one putting money in. No biggie. I gave them my ex-wife's parents address so that my daughter can receive her resp down the road. I split up with my then wife. Recently, I found the papers from Embark. I called them and explained the whole situation. Theresa took my call. She said my funds were paid out on request. I never requested/received anything. Theresa said she would send me a pdf statement of my account. I said thank you.
Then, I received an email from Embark in March with the statement of paid out funds. The funny thing is that it was password protected. The password was my ex-wife's SIN. I haven't seen her in 20 years. I sincerely don't know her SIN. I emailed Embark back. That was 2 months ago. No response.
So, that's leading me to believe that some employees of Embark might be committing fraud. I called them. I emailed them. My daughter never received anything.
I hope someone reaches out to me from Embark to sort this out and assure me and general public that they are not party to an actual or implied, or them without knowing involved in some sort of fraud.
God Bless!
31 mars 2026
Omdöme utan inbjudan
Svar från Embark
Hello Tejinder Jawandha, thank you for your patience while we investigated this matter further. We have sent an email to your provided address with a detailed explanation outlining the reasons the funds were forfeited. We have also resent the requested documentation, along with additional materials to help clarify the situation. If you require any further assistance, please do not hesitate to contact us, we would be happy to assist you.
Erika Quiroz is Great
I had a meeting with Erika and she was amazing! She explained everything thoroughly, and was super great and patient
7 april 2026
Omdöme utan inbjudan
Svar från Embark
Hello Maddison Monkman, Thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with Erika Quiroz.
Svar från Embark
Hello Arpinder, thank you so much for your positive feedback, we are glad to know that your experience with us was good.
Lady walked me through the process of…
Lady walked me through the process of registering my kids online so that we were able to access their tax documents
6 april 2026
Svar från Embark
Hello Craig, thank you for your feedback. We’re pleased to hear that our team was able to assist you with your inquiries.
Very good company
Very good company. I believe they are doing very good job and it’s worth it for the family with the kids. I suggest to do it for the future of your kids.
Thank you Embark
22 mars 2026
Svar från Embark
Hello Gulshod Khaitova, hank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with our company.
Customer Service
the two agents I spoke with today, Charmaine and Eeshaan were both very helpful and pleasant to deal with.
20 mars 2026
Svar från Embark
Hello Rosa Ciccarello, thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with our Customer Success Representatives.
They take your money and don't help when you need it,
Edit: a representative finally contacted me to offer their apologies. She was friendly, but there wasn't anything further they could do.
As long as you don't need anything, they are great to deal with. I went to change my number for MFA and it has taken 25 days so far and it still isn't resolved. I've waited on hold for 30 minutes twice and still can't get it resolved. They completely ignore requests and when they do respond, it has nothing to do with my issue, just them trying to get me to refer people. I would never refer anybody to them. I signed up with a company Embark purchased, I wish I would have left when that happened. They are terrible.
31 januari 2026
Omdöme utan inbjudan
Svar från Embark
Hello Bob Klapaucius, Thank you for expressing your concerns. Embark Student Corp takes customer satisfaction seriously and we are glad to hear from you. Unfortunately we are not able to locate you in our database using the name in this message. please send your complaint to contact@embark.ca so that we can assist you further and locate your file. Thank you.
all i wanted to do was change my…
all i wanted to do was change my contact cell number - you log in and then they send you a text - how the hell can i get the text if your company doesn't have my new number - answer the phone - i can wait 10 min's, even 20 if your not bullshitting me and saying 40 minutes but it is 2 hours
18 mars 2026
Svar från Embark
Hello Michael A Van Boekel, Thank you for taking the time to speak with us today. Our apologies for the experience you have had with our company. We are experiencing higher than normal call volumes due to tax season. At Embark Student Corp, we strive to provide professional and efficient service to all our customers and take all feedback very seriously. Your issue has been resolved. If you have any further issues, then please let us know so that we can assist you further.
Avoid this company by all costs.
Avoid this company by all costs.
I request to withdrawal my money and it is been a month and still not processed. What a joke of this company is.
13 mars 2026
Omdöme utan inbjudan
Svar från Embark
Hello Steve, we would like to apologize for the frustration you have been experiencing and want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We were not able to locate you in your system using the name above. You may send an email to contact@embark.ca with details so that we may assist you further and reach a resolution.
Sa devrait être écrit en français
Sa devrait être écrit en français! Suffit que j’ai faite la demande
Attente de 50 minutes avant d’avoir la ligne lorsque j’étais la prochaine. Sa disais tjrs 28 minutes avant de parler à un représentant. Musique trop forte aux oreilles et pas très bonne, endormante!!
12 mars 2026
Svar från Embark
Bonjour Lyne, nous vous prions de nous excuser pour votre expérience avec notre entreprise. Vos commentaires sont très importants pour nous. Vos remarques sont pertinentes et seront transmises à notre direction.
Don't expect money anytime soon
I received a letter from the company stating the policy I had terminated (13yrs ago) wasn't fully refunded and to contact them for refund or they would donate the money. I contacted on Jan 30/26 and was told what I needed to do to get the rest of my money. Feb 5/26, I phoned because I received an email they couldn't find my account. The man I spoke to had me send the documents again, after he found the account, he reviewed all the documents, gave me a new case# and told me I should receive a refund in 10 days. Feb 27/26, I phoned back to find out what was wrong, The agent tried contacting accounts but there was no response. March 4/26 I phoned again! After being in queue for an hour the agent kept giving false excuses and stalling for time while he made his tea, told me it would be another 30 days before I received my refund, then hung up on me. Today is March 12/26 and I still do not have my refund! This is unacceptable and unprofessional.
12 mars 2026
Omdöme utan inbjudan
Svar från Embark
Hello Kellan W, we understand your frustration with the experience you had with our referral program. We value your feedback and will use it to improve our customer service processes. We have sent a request to get more information so that we may assist you in resolving this matter.
Very clear and understanding
12 mars 2026
Svar från Embark
Hello Hao Chen, thank you very much for your positive feedback. We are happy that we were able to assist you.
embark is very trusty and customer…
embark is very trusty and customer service agent are very helpful and politly
11 mars 2026
Svar från Embark
Hello Shiromini Rajakaruna, thank you very much, we appreciate the positive feedback.
Svar från Embark
Hello Urszula Plata, thank you for your feedback. Have a wonderful day.
Do not use this company
Customer service is a joke. 48hrs to respond to any inquiries!!! Performance of the investment is beyond poor especially in a time where the market was strong and returns were high. They make it as difficult as legally possible to withdraw money. Do not use Embark! You will thank me later.
10 mars 2026
Omdöme utan inbjudan
Svar från Embark
Hello John Carpenter, Thank you for expressing your concerns. Embark Student Corp takes customer satisfaction seriously and we are glad to hear from you.
We apologize for any extended delays in responding to inquiries. We are experiencing higher than normal volumes because it's the tax season and many customers looking into their tax receipts.
Withdrawing the funds for school purposes is simple and straight forward, and requires an activated online account. Withdrawing funds for Non Educational purposes requires a paper form and in some cases dual signatures. Depending on where you fall in to the categories then you may have to do a couple of extra steps.
If you have had your plans with us since the 2000s, then they have gone through the at least 2-3 Subscriber votes between 2014, and 2023 would which have changed the investment strategies over time. Regardless of whether it was Heritage or Knowledge First Financial, then you would have had a group plan, which would have been in a fixed asset mix for a number of years and not growing with the beneficiary as our current plans that are on the Glide Path investment strategy.
The estimated funds that you were told at the time of purchase was based on past performance and was not a guarantee of future results.
All RESPs are affected by the financial market, thus any income will fluctuate over time. Embark Student Corp has low-medium risk portfolio investment with the Glidepath feature to maximize the return on the children's RESP.
Older plans that are just maturing or have matured would be at the graduation stage of the investment which means it would be heavily invested in bonds. Younger plans would be at the earlier stage of the investments which means most of the funds would be in equities which would allow the customer to save more for their child.
We understand that you are frustrated with the outcome of the investment. However, since the projection was at a point in time and assumed many factors which were beyond our control and contained hypothetical data, as well as was based on a number of assumptions that could not be predicted, then the information provided on the Illustration could not be used to predict future outcomes.
Svar från Embark
Bonjour Valérie Trépanier, merci pour vos commentaires positifs.
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