Update - Management contacted me several times to resolve my issues and I am now happy. Old - Tracetravel.co has a trial membership but still require your credit card information. There is no 800# o... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Embarcks makes the whole trip planning experience a breeze! Trip planning and figuring out where to go, where to stay, and what to do while you're there can be a very stressful experience and that's t... Se mer
This is such a scam, I tried to cancel my subscription BEFORE the trial period ended and the “confirm cancellation” button is NOT WORKING on any device or browser. As a result you charged me $60. C... Se mer
Företaget har svarat
I love Embarcks! If you love to travel AND save money, then Embarcks is a perfect product for you. It helps me find great deals to places I never even though of traveling to, and I don't have to do an... Se mer
Företagsinformation
Skrivet av företaget
Trace Travel is a travel deal email subscription service that provides insider tips and inspirational travel deals to its members. By signing up for Trace Travel, members receive exclusive email deals on airfare, hotels, and other vacation packages. In addition to providing valuable savings, Trace Travel also offers its members peace of mind by vetting each deal for quality.
Kontaktuppgifter
2825 E cottonwood pkwy , 84121, Cottonwood Heights , USA
- Contact@tracetravelco
- embarcks.com
Good customer service
Thanks for the refund !! Wish you the best to your company
10 juli 2025
Omdöme utan inbjudan
Svar från Trace Travel
Hi Dominique,
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience.
While it’s true that you signed up under our terms and conditions—which note that we do not issue refunds for users who forget to cancel their subscription—we still wanted to make this right. That’s why our team went ahead and issued you a full refund as a courtesy.
We also reached out to you directly to confirm this and ensure everything was resolved.
We’re continuously working to improve both our deal offerings and our customer support experience, and your input helps us do that. If you have any other concerns or feedback, feel free to reach out—we’re here to help.
– The Trace Travel Team
This is such a scam
This is such a scam, I tried to cancel my subscription BEFORE the trial period ended and the “confirm cancellation” button is NOT WORKING on any device or browser. As a result you charged me $60.
CANCEL AND REFUND ME!!!
26 februari 2025
Omdöme utan inbjudan
Svar från Trace Travel
We’re so sorry for any trouble! If you can provide your name and email, we’d be happy to issue you a full refund and further look into this issue. We also apologize if there was any delay in responding to your email. Let us know, and we’ll get this sorted ASAP!
Excellent and money saving subscription!
Loved the money that my family of 8 saved to go on our trip. The customer service was great and answered my questions in a timely manner. I would highly recommend Trace to anyone that I know if they plan on any sort of travel!!!
20 december 2024
Omdöme utan inbjudan
Trace has helped me find great flight…
Trace has helped me find great flight deals for years now! I love how they’ve continued to improve their flight deals and added great AI tools to add more information to the deals.
30 januari 2025
Omdöme utan inbjudan
No customer service
No customer service. Messaged 3 times and emailed 2 times and no reply. This is a scam site in my opinion.
26 december 2024
Omdöme utan inbjudan
Svar från Trace Travel
Hi Michelle, we sincerely apologize for your experience. We've been working hard to improve our customer support to ensure all messages and emails are responded to promptly. If there’s anything we can assist you with now, please don’t hesitate to reach out—we’re here to help! Thank you for your feedback, and we hope to make things right for you. 🙏✈️
Cancelled the service but was still…
Cancelled the service but was still billed.
30 september 2024
Omdöme utan inbjudan
Svar från Trace Travel
Hi Ariel, we sincerely apologize for the inconvenience. It seems you may not have made it through the full cancellation process, but we’ve since provided a full refund and reached out to resolve this for you. Thank you for bringing it to our attention, and we’re committed to improving your experience. 🙏
I've been cancelling this service since…
I've been cancelling this service since before they took my money because I'm not about to rent vehicles because no major credit card and don't hire they still took my money. Scammer
1 november 2024
Omdöme utan inbjudan
Svar från Trace Travel
Hi Yves, we’re sorry to hear about your experience, but it seems there may be some confusion as our service doesn’t involve vehicle rentals. If this is related to Trace, please reach out to our support team so we can look into this and assist you further. Thank you! 🙏
Update January 2025. Management contacted me to resolve issues. It seems that they care about customer service. Needed 5 confirmations to cancel trial. Billed a full year. No live person.
Update - Management contacted me several times to resolve my issues and I am now happy. Old - Tracetravel.co has a trial membership but still require your credit card information. There is no 800# or live person to talk to. I find Expedia and AAA to offer better deals. I bought I pressed the cancel button during the trial period. Unfortunately, there are at least 5 are you sure you want to cancel before you are actually Cancel. So,I was charged for the full amount and Customer Service email says I am out of luck for any refund because they didn't do anything wrong. If you want service, stay away from this site and company m
17 september 2024
Omdöme utan inbjudan
Svar från Trace Travel
Hey Charley,
Thank you for sharing your feedback, and we truly apologize for the experience you’ve had. We offer a 30-day free trial, and like many subscription services, we have a standard cancellation process to ensure users have the chance to confirm their decision before canceling.
We’re sorry to hear that you encountered any issues with the process or reaching our team, and we appreciate your input. We always strive to improve our services and communication.
If you have any further concerns or need assistance, please feel free to reach out again.
Happy travels,
Trace Travel team is always responsive…
Trace Travel team is always responsive to my inquiries to exploring options for my needs.
21 augusti 2024
Omdöme utan inbjudan
Very interesting product to save $$
Very interesting product that can save regular travelers $$$, worth the membership fee. A fantastic support team who is responsive and willing to provide great customer service.
19 juli 2024
Omdöme utan inbjudan
Each and every review below me has been…
Each and every review below me has been placed at a 5 star and each of them have been placed on the same day or one day apart… hmm what a coincidence
26 mars 2024
Omdöme utan inbjudan
Svar från Trace Travel
Here’s a condensed version of the reply:
---
Hello,
Thank you for your observation! The reviews you mentioned were submitted following a promotion for our members to share their honest experiences. We value transparency and assure you that all feedback is genuine. If you have any questions or concerns, please contact us directly.
Best regards,
Trace Travel Customer Care Team
Amazing
Amazing. I saved over 1k on a trip to South Africa. The emails I get have some of the best flight deals I’ve ever seen.
13 april 2023
Omdöme utan inbjudan
I love that it’s only $5 a month to get…
I love that it’s only $5 a month to get these amazing deals
12 juli 2023
Omdöme utan inbjudan
I recently traveled with Embarcks and…
I recently traveled with Embarcks and it was a fantastic and very affordable experience! From start to finish, they provided excellent service and made my trip truly enjoyable with all the knowledge I was prepared with. The accommodations I booked through them were comfortable, and there was a lot of information about my destination. I definitely recommend Embarcks for anyone looking to have a smooth and memorable travel experience.
12 juli 2023
Omdöme utan inbjudan
Useful info
In the daily email deals I love how it gives me a reference for how long the flight deal will last for! Been using for a few months and it's been great.
11 juli 2023
Omdöme utan inbjudan
Love the combination of cheap flights…
Love the combination of cheap flights and air b n b suggestions. Makes planing trips super smooth.
12 juli 2023
Omdöme utan inbjudan
Stress Free Trip Planning
Embarcks makes the whole trip planning experience a breeze! Trip planning and figuring out where to go, where to stay, and what to do while you're there can be a very stressful experience and that's the last thing you want when using your precious time off. With Embarcks they make it super easy to find low prices on flights, hotels and activities to wherever you want to go and to places you may not have thought to go. I've saved not only money but so much time using Embarcks. I would recommend them to anyone looking to travel
12 juli 2023
Omdöme utan inbjudan
Great company and great product!
Great company and great product!! They offer more than just your typical travel deal website - I love their personalized approach!
12 juli 2023
Omdöme utan inbjudan
Helped me save TONS of money while traveling
Embarcks is very useful for finding travel deals! I got an amazing deal for flights to Japan. Embarcks also helped me refer cheap flights to my family as well!
12 juli 2023
Omdöme utan inbjudan
Embarcks helps me travel more AND save money!
I love Embarcks! If you love to travel AND save money, then Embarcks is a perfect product for you. It helps me find great deals to places I never even though of traveling to, and I don't have to do any work! I have saved so much money, and I would highly recommend this subscription to anyone who loves to travel!
5 juli 2023
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.