Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Portable EKG Monitor (Blue)
Had one of these EMAY-20 for 3 years, excellent device. Stores up to 100 readings good interpretation of signal. Not reliant on an App. Uploads to PC/Lap top via USB. Recommended.
The company refuse to cancel my order/refund my money after I mistakenly hit the order button when attempting to put in the discount code. I immediately called and emailed them, in less than 5 min. At 1am they sent an email stating they could not cancel because the order was shipped.
I already had Emay's single-lead EKG and an oximeter (which failed) when I bought their 6-lead EKG for $148 and change. I checked that it'd work with a MacBook Pro, downloaded the app from the Apple App Store, used a USB-C to USB-C cable to "bind" the device to my MBP and it worked great. I downloaded EKGs on numerous occasions and was mid-download when the app suddenly disappeared - literally disappeared from my screen.
NOTE: Apple stopped adding USB-A ports to MacBook Pros in 2021.
NOTE: My laptop far exceeded the OS version required by Emay.
Anyway, I redownloaded from the App Store, tried to reinstall and connect the EKG. No-go. So I deleted the Emay app and downloaded from their site.
NOTE: The app from the Emay site is OLDER than what's on the Apple App Store. No dice.
So I wrote an review on Amazon describing the app failure and noting the device is useless without the app.
Emay contacted me to offer a refund. I should have grabbed it but they said they stand behind their product and I wanted to give them the benefit so I
described my Mac device, using the cable and explained the software issue in detail.
They offered a new cable and I said yes in case their cable was extra-high quality. work. But Instead of an Emay cable, they sent a cheap "Amazon Basics" USB-A to USB-C - the type that comes with everything.
NOTE: Emay's instructions to me referred to PC (Windows), phone, iPad - everything *except* a MacBook pro.
Unfortunately, absent a special dongle or hub, a USB-A is pretty useless on a MacBook 2021 or later.
So I today wrote back describing how and why the troublehooting and cable failed and asked for the refund. Their response was surprisingly condescending and dismissive and basically called me a liar.
Apparently, they paid no attention to my careful details, stating the "the mechanic" can't work with USB-C to USB-C - even though it did for weeks - and if I wanted a refund, I must return the device with tracking #, etc. They completely ignored the fact that the device worked fine with a USB-C-USB-C cable. I have 47 readings to prove it.
My response today was that a reputable company would send a prepaid RMA label or envelope. And, that despite my consistent repetition of facts and invitation to troubleshoot, Emay has given me contradictory instructions, ignored my device type and have obviously decided I am garbage and are treating me with officious disdain.
The fact is their device a/o software are obsolete for 5 years' of Apple laptops.
Note: the EKG device itself gave me some wildly inaccurate readings until I figured out the amount of pressure required.
So be warned: First, their devices are iffy and supposedly only work with USB-A which is near-obsolete technology, and their app versions are of varying ages; but worse, their customer service is rude and contemptuous. I gave them the courtesy of another chance to troubleshoot the app, etc. and they are insisting that a cable that worked could not have worked.
Avoid these people; there are better products - and companies - out there.
Hey, Emay! I have 47 downloaded readings to prove the USB-C to USB-C cable worked on a 2021 MacBook Pro. What have you got?
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
