emag.hu Omdömen 

Ordered a small item that is sold by a merchant in Romania. I clearly indicated the location of the EasyBox where I wanted to pick up the package. Now I see on the courier's tracking site that the package is going to a different location several miles away. EMAG claims it has no way to correct it now, and the courier is unable to change the location. Las time I deal with these incomptents.

Very bad support services!!!!! They should change that Dia AI with a real person. They claiming on the website that their AI can give solution but if not then a real person takes over.... There is no real person coming, no telephone number, don't answer for the email.... Worst costumer service ever i visited website

Ordered a Headphone which was marked a bluetooth on the emag site, but is was not a bluetooth. Sent back, via easybox with the PIN code emag gave me. Since than emag is unreachable. Just wanted to ask information about the sent back product and the money refound. No phone number, emag do not reply to any email. No product, no money.

Nincs ugyfelszolgalat sem telefonon sem chaten nem lehet oket elerni ha gond van a rendelessel! 😡

My last purchase from emag was the latest iPad model. My first order from emag dates back to 2015. I have always been able to select and order the items I wanted, with satisfaction. It happened only once when the specification did not match, thus I ordered not the desired item. In that case their customer support provided full refund, so I had no loss, except time. I trust them and can recommend emag honestly.

A legutóbbi vásárlásom az emagtól a legújabb iPad modell volt. Az első rendelésem az emagtól egészen 2015-re nyúlik vissza. Mindig elégedetten tudtam kiválasztani és megrendelni a kívánt termékeket. Csak egyszer fordult elő, hogy a specifikáció nem egyezett, így nem a megfelelő terméket rendeltem. Ebben az esetben az ügyfélszolgálatuk teljes visszatérítést adott, így nem volt anyagi veszteségem, az időt leszámítva. Megbízom bennük, és őszintén ajánlom az emagot bárkinek.

The worst company ever. They didn't send my order at all. Waiting more than One month. No items , no refund.

Item Don't fit, no dimension was mentionned, I want to send it back, but no service, no phone number, online complains doesn't work !!! Shame on you !

Out of four items ordered, one hasn't arrived six weeks after ordering the items and one of them is broken. For the delayed item emag sent me a tracking number that doesn't work. For the broken item emag refuses any responsibility claiming that the item was sold by one of their partners and I should call their partner's international phone number. My view is that I entered into a contract with emag, so they should be responsible.

packages takes a lot of time to arrive and I barely got any information about my package but it was pretty cheap so 2 star

They changed my original order and sent me completely defective item, so I have returned it, since then nothing, no refund, no alternative!

Please please do not order from them!

They are selling fake stuff and when you tell them they just ignore it...be careful

Unreliable. Orders do not arrive regularly, no deliveries occur, then they blame me for not picking up (which is not true).

In other cases, they send a different product than the one shown in the picture. The product is incomplete and unusable.

I've been disappointed by them several times. After this, never again EMAG.

Expensive dog food, 50 euros for 15 kg, was delivered for the 3rd time in a broken bag!

This time "Sameday" dumped the bags in the garden. The driver did text one bag is broken.

It takes a day to figure out how to put a complaint at Emag. The company does not care about customer service.

Nothing has changed since last year when they claimed their slow customer service was due to a fusion (a fusion that took nearly 1 year) and I had to wait nearly 4 months to receive my money back for a delivered broke rice cooker!

Only buy if you are sure you will never need customer service.

Update: August 10, 2023
For the first time, Sameday courier and after them Emag responded.
A new bag was delivered right now. This time it arrived in one piece. Expensive food in a cheap bag is a big no. Emag could prevent badly sealed bags gotten broken if they wrap them up or use a box.

- Packages often dont arrive. Happened multiple times.
- Delivery times are wrong.
- Cant rate Vendors. Some are really really unreliable.
- No support. They hide their E-mail and phone number so if you try to reach them you got to do some research. I tried to contact them multiple times with their chatbot but nothing happened.
- Theres no Feature like "My order didnt arrive".

The promised delivery was not kept, they refuse to cancel the order after 20 minutes which I spent talking to agent about their breach of contract.

I placed an order on 5th of April, with collection from an easybox locker. I made the purchase as the product (sold by emag, not some random marketplace seller) was showed as will be available for collection on 6th of April from 5pm. Of course they didn't deliver the product at the promised time, not even days later, so I had to cancel the order. I don't care that it was a bank holiday weekend, I am used to Amazon standards (aka delivery 24/7 even on weekends and bank holidays). 5th and 6th of April wasn't even bank holiday, so honestly no excuse for them. If you can't deliver on the promised time, maybe fix your website and delivery predictions. Massive waste of my time.

Careful with this company,!! Ive been reading some other reviews and aparently I'm not the only one who received a used thing, and they are known as scammers. So I ordered online a new Lenovo monitor, and instead, I recieved a disaster looking box, and when I open it I find this inside : A used , and not only a little bit used by the way no, a super old used and dirty monitor, with all the packaging in a terrible mess and broken. What is this? Is this a joke? It was disgusting. I mean, If I find this on the street I dont even pick it up, cause it looks like this monitor had a very terrible life. I not only want my money back, but a compensation for this, what a shame, Ive never experienced something like this in my life.

Please hire polite customer support people, do not rush me. The rest was ok, payment and delivery

eMag misrepresented the product they sold, and sent me another. They blamed their marketplace partner after (who gave me an invoice with the product they sent me). eMag had a slow, faceless, unhelpful customer support during.