Had a great phone call with kay today regarding the cancellation of my service plan on my kia rio which I have part ex for a new car , it was a pleasure to deal with someone so professional , courte... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
DON’T WASTE YOUR MONEY!! And don’t fall for all these probably fake ‘positive’ reviews! Scam of a company, that will just pass the blame to a single person working there while a family is 100’s of pou... Se mer
On more than one occasion I have contacted Emac by phone to cancel service plans due to a change of vehicle in order to take out another one. It has not always been possible to simply transfer plan f... Se mer
I used EMac for my service plan on 2 previous Kia proceed cars had no issues at all. Was straight forward getting first plan transferred from one car to the other instore at my local dealer who di... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Kontaktuppgifter
EMaC House, Southmere Court, CW1 6GU, Crewe, Storbritannien
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Utmärkt
7 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Needed to change some details on the…
Needed to change some details on the account. Call centre were friendly and helpful, and followed up with an email confirmation.
Thank you.
28 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good experience
I had to call them regarding a payment issue. I didn’t have to wait to long to be connected to an agent who swiftly helped me resolve my issue. The call was done and dusted within 4/5 minutes.
20 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Contacted EMaC to notify of change of…
Contacted EMaC to notify of change of address and see if I was able to transfer service plan to a garage nearer where I had moved to.
The advisor I spoke to was very helpful and I achieved what I needed to do
29 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Update to previous review!
Update to previous review!
After leaving my review here I was quickly contacted by Georgina from EMac who explained everything very thoroughly to me regarding the communication problem .
The situation was swiftly resolved and everything was indeed in hand!
Georgina has kept in touch with me since my initial review and I’m pleased to say my service plan is now cancelled and any refund I was due has been paid to me.
Many thanks to Georgina and team .
29 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very efficient service and quick…
Very efficient service and quick response and refund when we had to cancel our plan.
29 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Friendly and professional service
Friendly and professional service. All done in a short and efficient way
27 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I gave this two stars because the…
I gave this two stars because the process of getting the refund when I cancelled the policy was very efficient.
The disappointing thing was whilst I expected there to be a nominal charge, I did not expect it to be 19.71% of what I had paid in. Given that the money is collected by DD and this money is then held in advance of any service, it seems a hefty price to pay and definitely affects my thoughts on service plans going forward
Thanks James, look forward to hearing further
Downgraded to 1 star now as apart from an email to say they will look at it and hope to solve in 3 days and if not they will further contact after 5 days absolutely no further contact at all after 17 days. Put it down to experience as they say.
28 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning Alan,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
I contacted EMaC Ltd to cancel my…
I contacted EMaC Ltd to cancel my policy because the garage supplying my service was no longer able to do so. The customer services people were really helpful and friendly. My policy was cancelled immediately and a refund was actioned. I fully intend to sign up with them again at a new Garage .
27 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Excellent Customer Service
The Customer Service agent was very professional and excellent in the way she explained the information about my policy.
She also followed up on her promise to email information across to me.
27 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very helpful and quick and efficient…
Very helpful and quick and efficient with the process of making a payment
27 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very good service & easy to solve my…
Very good service & easy to solve my issue.
27 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
3rd review
3rd review. Too any consumer looking to buy a policy from Emac, do not do it because they are just stealing your money
Please allow me to update you.
Brought a policy £699 including vat. This policy allows me to have per quarter body/dent repairs done to my car over a 3 year period.
A few months ago i managed to contact them after going through the most complex phone system i have ever encountered . Provided pictures of the car only to be told that they cant see the dent in the pictures. Provided more, only to be told that they have no coverage in my area for dent repair. I live just above north London.
In my last review i was contacted my Emac directly. You will be surprised to hear that I have heard "nothing"
In simple terms they have stolen £699 of my money
27 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning Scott,
I'm sorry to see you've felt the need to leave a third review.
Whilst I understand your frustration, your complaint is in progress and under review with our complaints department. You have been sent an acknowledgment outlining our complaints procedure and timescales.
Until this review is complete, you may not hear from us however, you will be issued a full and final response outlining our position. This will be with you in due course.
Kind Regards,
James at EMaC
Polite
Polite, knowledgeable. Very helpful. Email to confirm adjustments to plan quickly received. Good experience. Well done.
23 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I would highly recommend EMAC to anyone…
I would highly recommend EMAC to anyone needing a motor service plan. I spoke with Kay who was so very helpful and sorted out my problem without hesitation in a most professional and pleasant way.
I have been with EMAC for 10 years and have never had cause to complain.
Having a service plan is wonderful as it relieves any financial stresses when the annual service takes place.
23 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Great call handler very polite and…
Great call handler very polite and helpful knew what to do and worked quickly. Great service
24 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Phoned twice to deal with problem and…
Phoned twice to deal with problem and actually got the same person 2nd time which was great because Kay knew exactly what I was talking about and she sorted the problem. Thank you to Kay! The thank you is from Julie Walker
23 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Horrible service which was delayed 3…
Horrible service which was delayed 3 months to get maintenance on my vehicle. I had to be the one following and chasing the status and updates. I will never by a maintenance plan again because of the service I was provided by you and your third party you contracted the work out to.
3 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Being in the process of buying a new…
Being in the process of buying a new car, I no longer needed my last service.
Jason was brilliant and sorted it all out over the phone and I received my money back 3 days later 😀
20 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.