El Monte RV - San Francisco Omdömen 64

Everything went well, service is great! I would rent a camper here again for sure! :)

I was in vehicle #35817 when I received it, it was dirty, the floors were dirty, the cutlery was sticky.

In addition to that, the employee who greeted me was unwilling to explain the proper functioning of the vehicle.

But the worst part wasn't that, but rather when, after driving for a couple of hours, I arrived at my first campsite. As soon as I turned off the truck and was relying solely on the battery power, everything failed.

The lights flickered after 15 minutes, and when it started to get cold and I tried to turn on the propane heater, it only came on for 5 seconds before shutting off completely. No more lights, no more refrigerator, and no more heater.

It was a very cold night, and you could really feel it inside the truck.

My wife, my 3-year-old son, and I spent a very cold night. The next morning I called the roadside assistance number and they told me to go to a place 15 minutes away to have the batteries changed, but they didn't have them. So they told me the best option was to drive 30 minutes in the opposite direction from where I was continuing my trip to a workshop where they could change the batteries.

I did this, losing approximately 3 hours between going there, waiting for them to change them, and returning the way I was going. I wasted vacation time and money, not only on fuel but also on the food in the refrigerator that spoiled due to the lack of power.

After all that, the trip went normally and the truck worked correctly.

Now, when I went to return it on May 3rd, another problem started. Apparently, the rear bumper has a very small dent, which I don't remember when it happened since I hadn't noticed it.

To summarize, they charged me $1200 for the rear bumper damage, even though I had VIP insurance

But for delivering a dirty truck, spending a freezing night with my family without electricity, having to throw away food, spending money on gas to drive back and forth to replace the batteries, and losing half a day of my vacation, they're only refunding me $90 in compensation.

It seems very unfair that if I have to cover the excessive costs of the bumper repair, the company, El Monte, won't take responsibility for all the lost time, money, food, cold, and stress that my family and I endured.

Wir hatten eine wunderbare Einführung von Milan. Alles wurde perfekt erklärt.
Danke an Milan

Service with a smile an lot of humor. It was very professional and quick. Everything was well arranged and the RV was clean and everything was working properly!

Would never use them again. Very sleazy and unethical

Super expérience en camping car et tres bien équipé très confortable et prise en mains facile

We had an incredible trip! The staff of El Monte RV is very kind and friendly. They helped us quickly with any problems. The RV was modern and as described. I highly recommend them for any trip in the US.

Je recommande cette société pour leur générosité leur acceuil et leur professionnalisme.
Nous avons loué un camping car de san Francisco et tout s'est très bien passé.
Le camping car est agréable et de bonne qualité.

Rückgabe des Wohnwagens lief ohne Probleme ab.

Very good RV company. There's a lot of additional fees usually, which is fine. The RV is a little bit older than their partner Road Bear RV but all in all it is a great experience, with a nice location and a nice dealership

Perfect service by Safy and Milan before we went away!!

Terrific experience with El Monte RV! We rented a 26’ practically new Class C for a long weekend trip. The rental process was very easy, their agent (Milan) did a great job showing us “the ropes”. The RV was well appointed, and very easy to drive. We had been talking about renting an RV for years, so glad we decided to go with El Monte, looking forward to our next RV adventure!

la experiencia fue excelente, desde la explicación en la entrega, el soporte durante el viaje, y la entrega al finalizar el viaje. lo recomiendo al 100%

We had the pleasure of renting an RV from El Monte in Dublin, CA. We were met by positive, smiling and well-meaning employees and they gave a thorough introduction to all the technical and practical aspects of the RV. When we returned it was a fast and smooth process, very professional. We can only recommend this company.

We rented our first RV for the spring break. Maya and Safi patiently explained all the features of the RV to make us feel comfortable. Super clean and nice facility and nice staff.
The RV drop off was quick. I would definitely rent from this place again in the future. Thank you.

Wir hatten für 11 Tage ein RV bei El Monte geliehen. Alles lief hervorragend. Die Übergabe und auch die Abgabe des RV verlief problemlos. Wir würden jeder Zeit wieder ein RV bei El Monte ausleihen.

My experience was really good, the workers especially Milan and the woman at the desk (i don’t remember her name…) were really nice and helped us for our trip and introduced us well in the RV. Next time definitely El Monte RV San Francisco again, Thank you!

My experience was really great. Milan was really friendly and I understood everything in our RV. We had a great time with the RV

Was a Perfect Trip with a nice RV from El Monte in San Francisco. The team was very kind and we had a great time