Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Had my EV Charger installed by Elite. The process was smooth from start to finish with only a minor hitch on install day as the Electricians got a bit delayed on another job but these things happen... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Brilliant communication. Very professional, not pushy gave all options via email and then on phone. Quotes on product very clear. Hassle free booking and fitting everything within time frame, good j... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Poor experience! complete ignorance and not responding to my queries. what kind of buissnes is this if if they don't care about the customer. good luck but i will look elsewhere!

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The surveyor made contact by phone telling us when he was going to arrive which was helpful. He got right down to the work and carried out the survey professionally, explaining what he was doing... Se mer

Företaget har svarat

Företagsinformation

  1. Energiutrustning och -lösningar
  2. Leverantör av vattenkokare
  3. Leverantör av värmesystem
  4. Isoleringsentreprenör
  5. Rörmokare
  6. Leverantör av solenergiutrustning

Skrivet av företaget

Elite Energy – Making Homes Greener, Smarter, and More Efficient At Elite Energy, we specialise in high-quality, privately funded energy solutions designed to make your home more efficient, sustainable, and future-ready. From Air Source Heat Pumps and Solar Panel systems to battery storage and EV chargers, we deliver tailored installations that help reduce energy bills and lower your carbon footprint. With over a decade of experience and a dedicated team of accredited engineers, we provide a complete end-to-end service – from initial consultation and system design to professional installation and aftercare. Every project is built around your property, your energy goals, and long-term performance. Our mission is simple: to help homeowners invest in smarter energy solutions that add real value, comfort, and efficiency to their homes. We pride ourselves on transparency, quality workmanship, and a straightforward, customer-first approach. That’s why so many homeowners trust Elite Energy for reliable, high-performance installations. ✓ Bespoke Solar, Battery Storage & EV Charger Installations ✓ Air Source Heat Pump Specialists ✓ MCS & TrustMark Accredited Installers ✓ Premium Equipment & Expert Design ✓ Fast, Professional & Hassle-Free Service ✓ Based in Teesside – Serving Homes Across the UK Visit eliteenergy.co.uk or call 0800 246 1676 to get started today.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

245 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,3

Alla omdömen

(245)

145 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Truck just left my house

Truck just left my house. They're the best ND very respectful. I will will definitely recommend Elite Energy to friends and family

16 maj 2025
Omdöme utan inbjudan
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Svar från Eliteenergy

Hi Julie, thank you so much for your lovely review! We’re really pleased to hear everything went smoothly and that you felt respected throughout the process — that means a lot to us. We truly appreciate your recommendation and are always here if you or your friends and family need anything in future!

Betygsatt 5 av 5 stjärnor

Was Outstanding service

The service i have received up to the day of a call to make sure the install dates r ok. Has been fantastic and cudnt ask for a beta person to deal with it from the start. Jess o
Bt on the day the service seemed to be a joke. On the day of install. They decuz to cancel as of funding. The lads drove all the way from Liverpool they got told the job was cancelled 😡

14 maj 2025
Omdöme utan inbjudan
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Svar från Eliteenergy

Hi Robert, thank you so much for your lovely review! We’re thrilled to hear that everything has gone smoothly so far and that you've felt well looked after. We’ll be sure to pass your kind words on to the team. If you need anything at all leading up to your installation, we’re just a call away!

Betygsatt 5 av 5 stjärnor

had some work done on the outside wall…

had some work done on the outside wall cavity of my council house.
I was kept informed of the time and date. They arrived on time a few vehicles and some
Lovely lads. They moved everything from my decking and outside front house.
The explained everything they were going to do over the two days that they were here for.
Firstly the guys especially Keith and Connor.
Were extremely polite and courteous to my needs especially with me being on oxygen. The chaps were very friendly and made me feel at ease doing the work outside of my home.
I really couldn’t have asked for nicer lads than these two .
Iam very grateful of how they drilled into the walls removed the old insulation I think it’s called.
Also how they explained there would be a lot of noise. They put new filling in the cavity walls all the holes were covered and matched the wall paint.
Like I said Keith and Connor are amazing guys and so nice to have them working for this company

13 maj 2025
Omdöme utan inbjudan
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Svar från Eliteenergy

Hi Sandy, thank you so much for your wonderful feedback! We’re so pleased to hear that Keith, Connor, and the team made you feel at ease throughout the process. We truly appreciate you taking the time to share your experience and are glad the work was completed to your satisfaction. Your kind words mean a lot to us, and we’ll be sure to pass them on to Keith and Connor. If you ever need anything else, don’t hesitate to get in touch. 😊

Betygsatt 5 av 5 stjärnor

Was really in 2 minds on using this…

Was really in 2 minds on using this company ! It was a toss of a coin tbf and I'm so glad I did, I'm over the moon with service and engineers now have instant hot water and radiators are like new I never new a house could be so efficient thank you so much xx

2 maj 2025
Omdöme utan inbjudan
Logotyp för Eliteenergy

Svar från Eliteenergy

Hi Sean,
Thank you so much for taking the leap with us, we’re absolutely thrilled to hear you’re so happy with the results! It’s great to know your home is now running more efficiently and that you’re enjoying the instant hot water and warmth. We’ll be sure to pass your kind words on to the engineers. Thanks again for your trust and lovely feedback!

The Elite Energy Team

Betygsatt 1 av 5 stjärnor

They have made a mess of my house…

They have made a mess of my house nothing done to a good stand and 1/2 the job been done DO USE THEM

7 maj 2025
Omdöme utan inbjudan
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Svar från Eliteenergy

Hi Simon,

Thank you for your feedback. We’re sorry to hear that you’re unhappy with your experience. Please rest assured that we are actively working with you to ensure any work completed by our team will be to the highest of standards.

We understand your frustration and genuinely appreciate your patience as we work to put things right. We are continuing to engage with you directly through our Customer Care Team, who have been in contact to help address your concerns.

Kind regards,
The Elite Energy Team

Betygsatt 1 av 5 stjärnor

load of rubbish dont bother with this…

load of rubbish dont bother with this company

28 april 2025
Omdöme utan inbjudan
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Svar från Eliteenergy

Hi David,

We're genuinely sorry to hear you feel this way. This is not the experience we aim to give our customers, and we'd really appreciate the opportunity to understand what went wrong.

If you're Able to, please contact our team directly at 0800 246 1676 or email info@eliteenergy.co.uk with further information on your project so we can look into this further and try to make things right.

Kind regards,
The Elite Energy Team

Betygsatt 1 av 5 stjärnor

The customer service team of the…

The customer service team of the company is not supportive and are not taking the issue seriously. They install the heat pump at my property 8 days back and till date I don't have hot water and heating in my property. The issue is pending since the team are not taking seriously at all. When speaking with them they informed me to contact Ideal as it is manufacturer issue. I don't want to name the customer service staff but a lady on the call was rude and inattentive. I have patient in my house my mother and son struggling due to health. The team never calls back and provide update. Every time I have to contact them they don't have accurate answer and still the issue is pending. I would even not rate 1 star due to the customer service team's treatment. We are still struggling due to the issue.

The project was installing Heat Pump and Solar Panel. Your team was never replies to the email. I have already sent the email last week to the given email id. I have chased the Ideal Logic team and they solve the issue for me. It is strange to know that you have not received and reviewed my complain since last week.

11 april 2025
Omdöme utan inbjudan
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Svar från Eliteenergy

Dear Irssad,

Thank you for taking the time to leave your feedback, and we're truly sorry to hear about your experience.

We take situations like this extremely seriously, especially where vulnerable individuals are affected. However, after thoroughly checking our records, we have been unable to locate a project under your name.

We would very much like to help resolve this for you. Could you please provide us with more details — such as the name the project was booked under, the property address and postcode that way we can investigate this matter more thoroughly?

Please email us directly at complaints@eliteenergy.co.uk or call our team on 0800 246 1676. We are committed to ensuring that any issues are addressed quickly and professionally.

Thank you again for bringing this to our attention.

Kind regards,
The Elite Energy Team

Betygsatt 1 av 5 stjärnor

cowboys

use them and u will learn the hard way !!! i’m still owed 1700£! and completely messed my brand new bathroom up … the lady that works the worst customer service ever so damn rude !!! had to get a real plumber to sort out there dodgy work !!! the 5star reviews are written by there own people trust me u been warned !!!

19 december 2024
Omdöme utan inbjudan
Logotyp för Eliteenergy

Svar från Eliteenergy

Hi Javid,

We’re truly sorry to hear about your experience and the issues you've encountered. This is certainly not the level of service we strive to provide, and we understand your frustration. We take all feedback seriously and would appreciate the opportunity to investigate the matter further to resolve any outstanding concerns.

Please feel free to reach out to us directly at info@eliteenergy.co.uk, including the postcode of the property where the work was completed, so we can work towards a solution. We value our customers and are committed to ensuring that any mistakes are addressed.

Thank you for bringing this to our attention, and we hope we can make things right.

Betygsatt 5 av 5 stjärnor

Had a visit from Steve today…Superb professional

Had a visit from Steve today appointment was for 08.30am I thought he would be late but he called me 15mins early to say he is outside.
Excellent start he was courteous and professional and so good at his job I was impressed I have chosen professionals not a fly by night operator.
He listened attentively and spoke with a level of experience knowing his field well and advising accordingly. I am over the moon with his speed & level of professionalism I would give him TEN OUT OF TEN.
Look forward to working with such an outfit that does what it says.

8 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

5 Stars

Thanks to Steve who came out to Stanley Durham. Lots of knowledge and very happy to answer questions.

3 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My local council contacted Elite Energy…Yes

My local council contacted Elite Energy to install cavity wall insulation in my bungalow over two days the work was carried out without any stress or disruption to myself as I’m registered disabled top marks to the guys who carried out the work who left all areas neat and tidy and a huge thank you to Chloe from customer services who dealt with my feed back I can highly recommend Elite Energy

18 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing company!!

Absolutely amazing experience from start to finish. The team kept me well informed throughout the full process. Everyone i spoke with were polite, friendly and very helpful. Each engineer that attended my property were fantastic. My property was always left clean and tidy when they finished each section of the work. I couldn't praise Elite enough. Thank you again for all the help.

7 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The whole process was quick and…

The whole process was quick and efficient. I was kept upto date. All staff are very friendly. The work man treated my property and myself with respect. I would definitely recommend this company.

18 december 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

From start to finish Elite Energy have…

From start to finish Elite Energy have been very professional responsive and efficient.I have had solar panels with air source heat pump.The plumbing was done in a very professional way with minimal disruption and after completing the swap out of old radiators boiler and water tank they went through the whole process on the Halo thermostat.Very simple to use and as a family we are getting used to the new way of heating and water heating.However we are pleased with outcome and will see the benefits in a few months.
The whole house was cleaned hoovered top to bottom.
Steve the plumber was really energetic and ready to answer any questions.The Elite energy staff were very helpful and patient with my questions and Jess ,Sadie were super professional.
If you have doubts then do your research as I have done and found the whole experience very positive.
The important thing is you need to understand the difference in the gas boiler system to this system .
Thanks very much

14 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor standard of work

The work was done to a poor standard. Once the job starts and they receive funding you don’t get the same reponse.

Work started in October still not completed. No care from workers. Customer service don’t call back or respond.

We have a heat pump but hot water runs out quickly. Regret using elite and their services.

5 december 2024
Omdöme utan inbjudan

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