ELITE GREENHOUSES LIMITED Omdömen 59

The only way to get the result you want is to get their recommended installers to put it up. Dan and Brendon are excellent at their job and will find a work around to most issues, luckily mine were minor on this 14 x 6” powder coated lean to.

These experienced greenhouse fitters work with most brands and have high praise for the Elite Kensington, in their view superior to Rhino and other known brands.

The installers don’t come cheap, they know their value. They arrived 6am having driven 2 hours and had it completed by 5pm. Pleasant, courteous, reliable and skilled. That’s what you pay for.

Don’t attempt it yourself unless you are super confident in your ability!

Michele near Winchester

The 12x6 KENSINGTON greenhouse looks fantastic, is incredibly sturdy and comes with lovely matching add-ons, like racking and staging. It is very practical and spacious. It has prominent place in our garden and everyone who sees it is wowed by it.
As said by many, it is a an absolute pig to put together, even for experienced DIYers, but our retailer had advised us accordingly, so we knew when we decided to make the purchase, we were going to spent an additional £350 or so to have it assembled by a specialist.
We are so pleased with it.

It’s a fantastic looking greenhouse better than we ever expected and we are so pleased.

We never had any intention of doing the installation ourselves, however we couldn’t find an available installer in our area, but with Elites superb customer service, help and support we did it, and we’ve never built a greenhouse before!

We’d like to say a really big heart-felt thank-you to Elite for all the support and dealing so patiently with all our queries, especially as we ordered the wrong glass upfront, and also for the advice on how to safely pack glass into my car so I could come and collect the correct glass almost immediately on placing the re-order.

Thank-you again, and we also really appreciate the fact this is your busiest time of the year.

Fantastic service, fantastic greenhouse, robust, stylish looking and we couldn't be happier.

If possible this would have been a ZERO star review !

I recently bought an Elite Titan greenhouse through my partner which I have been trying to put together for several days. I’ve been DIY’ing for years but Elite take the biscuit when it comes to assembly instructions. They are as much use as the proverbial chocolate teapot. A far more comprehensive, accurate and sensibly illustrated parts list would help. The actual instructions would be a lot easier to follow if a lot more detailed photographs/diagrams were provided. About the only thing you really learn from the videos on the assembly is how to spin nuts - they need a total retake with far more detailed shots of the different joints etc ! You have to continually check that things have stayed lined up as pieces tend to move every time you move something. Also, if fitting an automatic roof vent opener, the holes for the normal vent stay do not align with those required for the automatic one and new ones have to be drilled which is a lot easier to do when assembling the roof vent frame yet there is no mention of this fact.
Even B&Q, IKEA, Wickes, various other flat-pack furniture and garden building suppliers put them to shame.
UNLESS YOU CAN AFFORD TO HAVE A HIGHLY EXPERIENCED ELITE TITAN ERECTOR, GIVE IT A VERY WIDE BERTH !!!
About the only good thing I have to say is that the structure is very sturdy - one feature I did require as our site is somewhat exposed.

Greenhouse is high quality, well designed and looks great. Is weather tight and has quality fittings. Customer service is really good, they supplied some of the glass the wrong size, but rectified this within a week. The only downside is the delay in despatch - if you want it powder coated, this not only costs substantially more, it takes a geological eon to deliver. 12 weeks or more from order date! 😐

I found their customer service representative very unhelpful and condescending unfortunately.

Picked up second-hand greenhouse and rebuilt on allotment plot. Finally identified manufacturer as Elite. Contacted Elite by email with photo asking to confirm model, spares list etc as a few casualties eg door runners across the years - replace and will be good.

Prompt and detailed email reply received with model, PDF of build, parts list and glass specification. Dead helpful indeed

This ole house will keep on growin'. I also like it as its taller than most which suits a 6'7" novice allotmenteer! Thank you Richard and Elite!

Ordered a 12x6 olive green craftsman greenhouse with toughened glass.I decided to erect it myself without to much of a problem.I noticed a lot of bad reviews regarding the instruction manual which I can understand as it is so large and very detailed,if fact too detailed a more pictorial description would simplify things. I only used the manual for minor reference and instead looked up their utube videos on howto erect an high eaves greenhouse which is very slightly different but done the job.I am a engineer so I did not have to much of a problem but I totally understand other peoples views,however I must admit I would have been very frustrated if I had to rely on the manual alone to construct the greenhouse.Looking at the time I took to erect the greenhouse,I believe the £500 charge to erect it good value and suggest if you are not particularly practical a must.The quality of the product exceeds my expectations and consider it very good value for money and the service from elite was excellent.I suggest elite produce more utube content to simplify the construction of their greenhouses

First greenhouse I've built but I've lots of DIY experience and a mechanical engineering background. I have to agree with the negative comments regards the instructions (and the reason I'm not giving 5 stars), you need to read them very carefully and understand what parts/parts the instructions are relating to. You do not get step by step schematics as found in most flat pack furniture and the like. I personally found the installation videos essential, a case in point being the video showing a better way to assemble the doors than the instruction booklet gives. Where I will disagree with some reviews placed here are: the bolts are not made of "aluminium" as stated on one review, I think they are stainless steel (clearly steel and clearly non magnetic). Another review stated no glazing plan and glass not numbered. My instructions did come with a full glazing plan, yes the glass was not marked with any indications put the instructions had all the glass sizes given. If the plan called for a "T1" look up the "T1" size (598x1489) and go and find a pane of glass that size and it will fit, it's not that tricky.

I had one part (unhanded door post) which had been incorrectly manufactured. A quick call too the factory resolved the issue very quickly.

I laid a concrete base for the greenhouse as it was very obvious that it would need a flat base in order to get a squared up greenhouse (oblong glass in a rhomboid hole won't fit as very succinctly put in another review).

Although this is the first greenhouse I've built I have removed a couple and the build quality, dimensions of glazing bars, base sections etc of this is well beyond any of those I've removed.

To summarise I would have absolutely no qualms buying another Elite greenhouse but recommending to somebody else is a little tricky, if your going to use a recommend installer then yes, if you are going to install yourself then be honest about your abilities, if you find yourself struggling with an Ikea bookcase or not confident you can get a flat and square base then maybe this would turn out to be a bad experience. But if your good at reading the details in instructions and are prepared to set aside more time than you think (I initially thought I'd have this done in two days but took 4) then yes highly recommended, you will be rewarded with a greenhouse better than the average.

Do NOT buy an Elite greenhouse. Very poor quality and ill fitting joints. When I saw it I tried to get them to take it back and issue a refund as I did not consider it satisfactory. They said that I would have to arrange to deliver it back to them myself "in a condition ready for resale". As the glass panels are all delivered loose (no packaging at all) there was no way any courier was going to accept it for transit so it was impossible for me to return it. I used a professional installer whose name was given to me by the vendor, but it still took him 4 days to assemble the greenhouse as the instructions are impossible, and not for the specific greenhouse I purchased. The parts are not labelled or numbered and the instructions have no labelling / numbering of the parts. Even when you eventually figure what goes where (took 4 days), the joints do not fit together properly, leaving gaps at the apex and at the corners where the roof meets the walls. Also, the nuts / bolts are of very poor quality and some bolts sheared in half when I tried to tighten them while assembling the staging (I am a 5 foot lady pensioner and was using a tiny 4 inch long hand spanner, so incapable of overtightening anything!) . Staff at customer service were rude and unhelpful, and not interested in my complaints and certainly not open to the idea of a return and refund. Will never use this company again.

My elite greenhouse arrived at the local retailer. We used their experienced people to assemble. They collected and installed it in a few hours. Really happy with this product. Moral of the tale - get someone who know how to assemble a greenhouse.

Looking at the many many bad reviews, I was worried about building this. I bought a 10' x 6' kensington lean to greenhouse. It arrived within 3 weeks which is exactly what they said. It came with all the pieces. Nothing broken nothing missing. I've even ended up with extra clips, screws, even 4 spare glass panels!! Instructions weren't the best I'll be honest, but not ridiculously hard. Ive never built a greenhouse before and it did just fine. Just read everything and take things slowly. It took me a weekend. Make sure your base is level and square and your supporting wall is 90° to your base. 10/10 on delivery & quality. Would recommend.

A generous 2 stars. The Elite Belmont greenhouse is of very mediocre quality but it isn't their dearest product. Support was very quick and human (including the dragon on telephone reception). Knowledgeable support quickly rang me back and sent a missing part.

My gripes though are the inability to pack the correct parts which resulted in me incorrectly building the door end. This resulted in a nightmare which I have been unable to fully resolve. The door doesn't fit correctly and is held up by fresh air mainly. I still think I have got parts missing because I had to cobble a spacer to support the glass above the door.

The HUGE PROBLEM IS THE INSTRUCTIONS. A Chinese version of IKEA would be embarrassed! They really are appalling. They look like they have been cobbled together over the years. No consistency, little clarity. Some dreadful diagrams and terminology. Fat too wordy.Formatting changes from page to page. They cover different sizes of greenhouses. They cover all the options without much clarity. There is no index, contents, or even page numbers. The parts are not labelled with stickers so when you've got a pile of metal you've no idea what is what or what the instructions refer to. Appalling! Get into the 21st century Elite.

I suggest next time Elite take on a new member of staff they ask them to construct a greenhouse on the first day. Maybe not because they won't be back on day two.

Would I buy again or recommend NO & NO.

Elite Titan 600. Storm proof - not really. Installed by their recommended person. As you can see, the frame remained rooted to the base but the superstructure was destroyed. That wasn’t really the worst of it, I telephoned and asked them to supply me a replacement directly (that is to save double middleman costs-which my insurer recommended), they were very unfriendly and uninterested. They said they don’t deal directly with the public. I went to their local retailer and asked for a small discount and some assurances about delivery timings. They said not interested in giving either. Also said they were very busy making new greenhouses.

I would say they have some lessons to learn about customer experience, design and build quality. I’m off to buy a Rhino

Emailed these people several times concerning a complaint about one of their retailers and never received a response .
Very unreliable

The instructions are not for someone who it’s not familiar with building greenhouses. If you are a person (like most are) not building greenhouses for a living, then please do not buy from this company. The instructions and the photos/figures within are not very helpful and should be considered as a guideline rather than exact. It would have been very helpful if the packages are labelled and all the parts are accurately drawn (photographed would be better). It is very unhelpful when the instructions accompanying the packages are for a 6x10 foot greenhouse when you have actually ordered a 10x14 foot one.
When you call the company, there are some receptionists who try their best to be helpful. However, there is one who is quite curt and extremely unhelpful. The best thing to do would be to hang up and call again!
Ideally, there should seldom be a reason to call the company for help to put the greenhouse together. Unfortunately, this is not the case. The figurative depictions and the instructions are quite generic (the instructions will be the same whether you have ordered a drop down door or not), leaving you scratching your head as to why the size of lower door panel does not match the diagram. We have had to undo several steps because of the vagueness of the instructions.
The finally built greenhouse looks quite sturdy, but I wish I could have got to that stage with less pain and stress.

These are the best greenhosue available and do offer value for money. The issue is that people DO NOT READ the instructions, most people putting them up think they know what they are doing and are just to arrogant to admit that they can't put up what is a large "meccano" set... I have been fitting these for about 15 years and very occasionally I have an issue with a wrongly supplied part but these are sent and normally arrive the next day. They are so much better than the other manufacturers available and a lot more sturdier. The biggest issue is buying a product online that you do not understand and often the person on the other end of the line has never fitted or understands the product. If you are interested in buying and think you have the capabilities to fit it, then go to one of their dealers and see what you are buying and ask about fitting difficulties. Experienced sales and fitting staff will give you an honest answer. I have been called out to buildings that have been so badly put together that I needed to strip them down and start again. If you are not capable of fitting these do not try and send bad reviews as its not right... Also remember the supply issues factories had with COVID. The biggest issue is when you try to fit a building on a sub standard base, trying to fit an oblong section of glass into a rhomboid shaped holes does not work. I also bet that the reviews left about broken sheets of glass will have a substandard base or the building is not square on th base and vertical.

The instructions are HORRIBLE, It is the 5th day and the builder is still trying to solve the puzzle. None of the galsses are marked and they are all in different sizes. Worst customer service ever. I wish I had a look at the trustpilot before I ordered it. My builder is about to quit the job after 5 days of strugle. No glazing plan either. No answerimg their phones or emails...DO NOT ORDER!

Several toughened glass panels have shattered in less than 4 years.

We are currently ordering yet another glass panel this year at our expense as well as delivery and if you can't fit, fitting too as it's not covered by the 10 year warranty which it states under the guarantee for 10 years for the 'greenhouse'.

The most recently panel is a side panel protected by a fence. As with the others nothing has hit it etc. When one of the roof panels when my mum.was in the greenhouse nothing has hit it or knocked it and it shattered over her head. I know it's safer but the 100s squares are still sharpe and dangerous/horrible to shatter on you. If it has of been normal glass I don't think it would have broken in the first place.

The customer service has been good but the toughened glass is not fit for purpose in our opinion and has the shortest life span of greenhouse glass we have personally have known with no impact causing any harm.

Own my own building and handyman business and was asked to install for a Costumer! Absoulute stressed for 10 hours following the cryptic clues they call instructions. Managed to get to a point where I could finally get the glass in (another guessing game)... only to find 6 panes of glass missing ... feel sorry for the Client who paid quite a bit only to have that Absoulute shamble turn up. Do not waste your time !!!