Sony Electronics Omdömen 

Company is beyond incompetent helpful willing to provide any type of help. Customer service tries to push any problem to another party. After buying their products paying for their online products paying a monthly fee to be on line I get nothing in return as far as help to rectify a problem. I hope many people decide to leave and go a different route than buying any of their products. How does a company this size not care about their customers who pay a ton of money. As a father of three I have been buying PlayStation products since PlayStation 1 we are now at PlayStation 5 new technology and after all the money spent no help! Thanks a lot Sony for being such a incompetent money gouging company

No sound from my Bravia speakers on Google TV, Tubi, other apps, only Netflix is working. Sony and their worthless bot only refer to a NON-EXISTENT soundboard.
Worst customer support in the world.
Comcast even beats Sony.
Last Sony product I will ever buy as they don't provide any support period

Paid nearly $500 for an item. They gave me no option to ask for "sign on delivery" but I trusted them. Today I received an email saying my package had been delivered. Found no package and am out nearly $500 for something that I could've bought from a different brand/seller anyway. Have never had a problem with Amazon or any other companies. Am very upset with the Sony Electronic store for screwing me like this.

Bought a Bravia TV through the Sony website on Friday, which stipulated that Monday would be the estimated delivery day (the main reason why I opted to go through the Sony website). No delivery on Monday, no delivery on Tuesday. When I try to track the shipment through BTX - there is no update (just ‘pending’) and it just says it can take between 4 and 9 working days.

I tried to call the Sony Customer Care number with no luck, so ended up using their live chat function. I spoke with someone called Angelica who couldn’t have been less helpful if they tried. I was told that it was my responsibility to follow up with BTX to schedule a delivery - nothing about this when I was paying for the item from Sony!

I really feel that Sony has been misleading with their indicated delivery times, and then refuse to take any accountability once it’s in the hands of the so-called courier. I came to the conclusion that I should’ve just bought the tv through Amazon/Best Buy (who were at least honest with their indicated delivery times). Because of this, and the delay, I requested with Angelica that my order be cancelled so that my money could be returned. She told me it was my responsibility to then contact BTX to ‘reject the order’, and once it was returned to them, that it would then take x amount of days to receive my refund etc. I don’t understand why they even bother having a customer care team. I’ve always loved Sony as a brand and have been a loyal customer over the years, but this is it for me. I would rather give my money to an emerging company that cares about its customers.

I purchased a camera with a shooting grip kit for right at $500. I did not like the camera and sent everything back with return authorization. Both the kit and the camera were received by Sony on 10/15/2024. As of 11/13/2024, I still do not have a refund. My "case has been escalated" several times. Sony can't provide any reason as to why what should be a simple transaction is taking so long. This experience has definitely made me realize I do not want to buy another Sony product. I don't ever want to go through anything like this again. STAY AWAY FROM SONY ELECTRONICS.

What has happed to Sony who in years gone by were a brand name and at the top of their league, now they hide away making it difficult to contact them. In the event this is picked up we would like some advice on our Sony Bravia which has a picture still as new but slow to turn on and keeps resetting itself and Netflix freezes and cuts out.

We bought Sony Bravia TV in 2021, barely used it since we were overseas. We came home in March 2024 and started using it regularly. In June the display became faulty. The technician came and checked they confirmed that the TV is well kept and like a brand new one. It was very clear that we got a faulty product. They quoted Rs 36000 to fix it but without any guarantee. I didn’t go for their offer. We contacted a local tv repair shop and they fixed the problem in Rs 3000.
Please don’t trust Sony products or services. They will cheat you with their faulty product and service.

I'll start by saying I'm a Sony fanboy. Multiple TV's, Playstations since 2, Soundbars, PSP, and the Portal. The Pulse Explorer Earbuds are the worst rip off ever! $200 for a product that can't stay connected half the time! When they work, they're great. But I just want to chuck them across the room every time I hear the beep and see the onscreen message that they've disconnected. I play 5-6 days a week, and it happens 3-4 of those days. Terrible waste of $. I don't recommend them.

The Sony brand and ther protection plan is fraudulent.....They sell faulty products that fall apart and they will not honor the warranty....Please do not buy this product.....

Received a pair of WH1000-XM4 headphones in October 2023. Used them indoors and occasionally to the shops. By end of January 2024, they stopped charging. Was initially instructed to perform a factory reset and that worked. Unfortunately, the issue returned a week later and the factory reset had no effect.

Contacted the retailer who arranged for me to send the headphones off to Sony for investigation.

Sony get back to me saying the charging port has been damaged by corrosion, and that this cannot be fixed. They also advised the issue is not covered by the warranty. They offered a return of the faulty headphones, or a reduced cost for a new pair (about 50%). They also sent a photo of the 'evidence' which genuinely looked as if had been taken by a toddler using a potato smeared in vaseline.

I argued this but in the end, both the retailer and sony refused to help.

All I can say about these headphones, is avoid AT ALL COSTS and but something that is fit for purpose.

Genuinely, type in the model and 'charging point corrosion' to see how many have taken to the internet to tell the exact same story. It's astonishing.

If these were £25 headphones from the Aldi middle aisle I'd be ready to cut my losses, but they're not. They're £300 flagship headphones from one of the worlds biggest tech companies.

The headphones are not fit for purpose, nor was sonys response.

1* is generous. Do. Not. Buy. These. Headphones.

Job number - 726837

The product quality alone is way worse than it was even 10 years ago, and thats not even the worse part about this company. Their customer service, their "solutions", and definitely their management and higher ups are the sleaziest snakes you'll ever hear about

I have had major problems with customer service (Nuj Employ# 1077586) and have been constantly been hung up on waiting to speak to someone. I have over 3 hours of my time concerning a radio purchased and given as a gift with an important part missing. I am ready to post my nightmare with Sony on all forms of social media and all consumer groups.
Sony refused to replace the missing part stating it was past warranty.
I WILL NEVER BUY SONY PRODUCTS AGAIN

Sony 65" BRAVIA XR X90L Great TV! I went with Full Array and not with the OLED because as an international photographer I know the brighter something is the more contrast will be lost. That being say the Sony 90L is bright without loss of contrast. Sound is good for a TV but awesome with by Marshall Stanmore ii speaker. I do not use sound bars because they do not last as long as speaker(s) and for me speaker(s) sounds better than sound bar.

Purchased a mobile phone directly from the Sony site. Now I'm getting spammed every day to buy a new mobile phone from Sony. Customer support is unbelievably inept. Won't be buying from Sony again.

What in the world has happened to Sony? It was the go-to company for consumer electronics.
My wife and I purchased a Sony XR48A90K OLED TV in Sept of 2022. One year and one month later, it failed while watching it. The problem is the software. Something glitched in the Android Operating System, and now the TV cannot be re-booted or made to work. After following the reboot process with Sony Support, the television just sits there for fifteen minutes until the SONY logo comes up, then it goes into an "Update" mode that never ends. It cannot find the wireless link (needs the password) or ethernet to do the update. Sony Support, which sounded like it was in Mexico City, was kind and helpful, until it didnt work and they found out our unit was one month beyond their narrow one year warranty. We have after-market support on it because our dealer did not offer Sony extended warranties, so we will see how that goes. But to have a state of the art television die in just over a year by software suicide is just ridiculous. I thought I would never say this, but why buy Sony ever again?!! They dont care. If it is not an easy reboot fix, you are dead in the water and must take your product to a Sony Service Center to get it going again. Bad! Bad! Bad! They do an automatic software update, and the programming errors become our problem.

Had about 5 tv from Sony from 55 inches to 75 inches and everyone has broke there screen with ease there screens are cheap thin rubbish and offer no replacements when it is simple to replace totally unacceptable and a fraud on ur customers will never ever buy another Sony product again

Ho comprato Galaxy a02s, ha due problemi, il cavo usb di ricarica è di bassa qualità, si è spezzato, ho dovuto sostituire, e ogni mese perde la linea di connessione, per cui devo riavviare il sistema.....

Terrible horrible experience ordered a very expensive TV came damaged and it is a nightmare to return Stay away for your own good

This is a great TV, I have no complaints about the picture what so ever. However, I do have a serious complaint about the design of the set, particularly for its priority of hiding cables behind panels that snap into the back of the set. I live in a real world, 800 sq. ft. living space, and I have the TV against a wall. This is a high end TV, yet Sony expects consumers to use the cheap cables that they include with the set.

I use high end cables, because they DO MAKE A DIFFERENCE! in my audio system. Yes they are obscenely expensive, but less expensive than upgrading your electronics. Having to connect thick cables upward, blindly, to the A95K interfaces when there is little room to get behind the TV is beyond annoying. I had to buy an adaptor to be able to use my high end power cable - no grounding plug on the A95K interface - but at least the 90 degree adapter made it easy to connect my high end power cable, because there wasn't enough clearance to fit the plug.

I regret not researching the interfaces on this set, because cables do get dusty, and I have to spend several hours instead of several minutes, a couple times a year to clean, and reconnect the cables. I guess by the time I am in the market for another TV, it will be totally wireless, but in the meantime, I have to suffer with Sony's incredibly stupid industrial design.