Logotyp för ElectroCity
Besök webbplatsen

ElectroCity Omdömen 381

•
TrustScore 4.5 av 5

4,3

Vitvaror och hushållsapparater
Skriv ett omdömeBesök webbplatsen
Skriv ett omdöme

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

No way to cancel order online, if you can order online you should be able to cancel your order online. I instantly sent an email and still nothing just a generic a ticket has been created email.... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Bought a home cinema system on line from Electrocity in late July. I had previously ordered elsewhere but it was taking an age to dispatch so gave up. On a further search i struggled to find what I wa... Se mer

Betygsatt 5 av 5 stjärnor

These guys are brilliant, my Mother in Laws kettle broke and she asked me to order a new one for her over Black Friday weekend, of course trying to finish up my shopping during the sales I completely... Se mer

Betygsatt 5 av 5 stjärnor

Bought a telly online came with an issue so I went to return it and even though I had bought online they had no problem with me returning the product in store. All the staff were very helpful and ther... Se mer

Företagsinformation

  1. Vitvaror och hushållsapparater
  2. Datorbutik
  3. Elektronikbutik
  4. Stereobutik
  5. TV-butik
  6. Butik med tvättmaskiner och torktumlare

Skrivet av företaget

With stores in Kilkenny, Carlow and Waterford (Kelly and Dollard), ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide

Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

381 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

No way to cancel order online

No way to cancel order online, if you can order online you should be able to cancel your order online. I instantly sent an email and still nothing just a generic a ticket has been created email.

I emailed Friday and was calling Saturday also with no answer .
My order was placed on Friday not Monday. I have an email showing this. 8 was unable to reach any store, I did call the Carlow store multiple times with no answer so I'm not sure how they passed on a message

3 april 2026
Omdöme utan inbjudan
Logotyp för ElectroCity

Svar från ElectroCity

Hi Imelda, thanks for taking the time to leave a review.

We're sorry to hear about the frustration, we were closed yesterday for the bank holiday. Your email was picked up this morning within 15 minutes of opening and your order has been cancelled.

Updated:

Hi again Imelda,

Thank you for updating your review. Your order was placed and paid for yesterday, Monday - the first opportunity we had to respond was this morning.

We received one email from you just after your order and, while the online support phone lines were closed yesterday, you were able to reach one of our stores who then passed your message to us.

We hope we can help you again in the future.

— The ElectroCity Team ⚡

Betygsatt 1 av 5 stjärnor

We bought a fridge freezer at a great…

I bought a fridge freezer at a grand price..... however they gave the item to be brought by courier by caulfield Ltd transport all I can say is they are inapt to be dealing with a disgrace to be dealing with... my partner has cancer and was on his own after waiting over a week for a fridge freezer to arrive over caulfields office jumble no blame on ciara in the office in cork.. over paper work worth Dublin... and he'd had to physically help the delivery man he paid cause of his complaining and moaning to bring in the fridge cause he said it was to difficult and he was on his own and unable he also also had to help him remove the old fridge I'm absolutely raging at this poor paid for service his attitude the delivery man's was appalling an absolute disgrace my partner is fighting cancer and does not need this hassle because caulfield ltd fluffed an order and could not care less the fridge took over a week an essential item in our case and they only txt him on Wednesday night I work and people belong to him work my partner I mean... and they could not be there to help I'm so disappointed. I write this in vain that I'll get some notice by the companies involved. I won't be surprised if he is in hospital before today is out over incompetent attitudes by electro city happy to take the money and dump on inefficient delivery companies like caulfield tld transport.

20 november 2025
Omdöme utan inbjudan
Logotyp för ElectroCity

Svar från ElectroCity

Hi Mark,

Thank you for taking the time to leave this review. We're genuinely sorry to hear about your partner's health situation and that the delivery experience added unnecessary stress during an already difficult time.

We take all feedback about our delivery partners seriously, and we'll be forwarding your comments about the driver's attitude and behaviour to Caulfield Transport's management team immediately. The service you described falls well below the standard we expect and it's simply not acceptable for a customer, especially someone dealing with health challenges, to have had to physically help with the delivery they paid for.

Regarding the timeline, your fridge freezer was delivered within the timeframe listed online and in your confirmation email, which is standard for large appliances. However, we understand that when you need an essential item like a fridge freezer, every day feels long.

We do want to mention that our delivery email specifically asks customers to let us know about stairs or access issues, as this information helps couriers come properly prepared. We had no note on your order about stairs, which may have contributed to the difficulties on the day. That said, this doesn't excuse the driver's poor attitude or behaviour.

We're always here to help and we would have gladly given any assistance we could have you reached out to us at help@electrocity.ie or called us during this process. We would have done everything possible to expedite things or address issues as they arose from our side.

— The ElectroCity Team ⚡

Betygsatt 5 av 5 stjärnor

Very Helpful Staff in Waterford Store

Bought a telly online came with an issue so I went to return it and even though I had bought online they had no problem with me returning the product in store. All the staff were very helpful and there was no rigmaroll about the exchange of the item. Would definitely buy again from electro city and I could recommend The store in Waterford 10 times out of 10. And the member of staff I dealt with by email was brilliant also.

19 november 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Very good customer service

Ordered a Shark cordless vacuum cleaner which was in stock and was decently priced, expecting it to be dispatched within a few days. Unfortunately got an email a week later saying that stock was not expected until the end of the month, 3 weeks later. I was given the choice of waiting and getting some money back for the inconvenience, vs a similar replacement. I chose to wait. The end of the month came and went, with no updates, so I emailed again. Still no stock! At that stage I asked about alternatives and was pleasantly surprised that the option was if anything slightly better than what I'd chosen initially. They dispatched it essentially straight away and it was delivered soon after.

So, not ideal that it was all delayed by weeks and weeks and the website may show items that aren't in stock. However, I really have to say that the service around it was really good. They always answered emails quickly (Jayne and Mairéad were the ones in touch), were friendly and efficient, and did their best to sort it out for me. I think I was treated very fairly and they genuinely tried to come to a satisfactory outcome. I think problems can occur with any purchase/service, but the important thing is how it's dealt with. They impressed me and I would happily buy again.

30 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

We bought Dyson V8 absolute and paid…

We bought Dyson V8 absolute and paid €320 same price as everywhere else and battery doesn’t even last 10 minutes faulty item couldn’t return because don’t have packaging and box 👎

17 februari 2025
Omdöme utan inbjudan
Logotyp för ElectroCity

Svar från ElectroCity

Hi Naqash,

Thank you for sharing your feedback about your Dyson V8 Absolute. We're sorry to hear you're experiencing issues with the battery performance.

The Dyson V8 should typically provide up to 40 minutes of run time in eco mode, though this reduces significantly to about 10-15 minutes when using the boost mode. If you're getting less than 10 minutes even in eco mode, this could indicate a technical issue that needs attention.

While our returns policy does require original packaging for unwanted items, this doesn't apply to faulty products. Since you're experiencing a potential fault, we'd like to help you get this resolved. Here are your options:

1. Contact Dyson directly to troubleshoot the battery performance. They can often provide immediate assistance and may be able to verify if there's a fault.

2. Send us photos and your order details to help@electrocity.ie, and our team can help arrange an assessment of the device.

Please let us know which option you'd prefer, and I'll be happy to guide you through the next steps.

— The ElectroCity Team ⚡

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer