Ordered an electric bike for my wife. Jordan was very helpful and when unfortunately the one I wanted was out of stock he offered me an alternative which was the same bike just a different colour... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Just purchased my latest cycle to work scheme bike through the team at electric life. From initial order enquiry, quote produced, accepting the voucher from my works provider and then very quickly sor... Se mer
Ordered my bike on a Thursday afternoon and it arrived (free delivery) on Wednesday, Jordan called me personally and asked if I'd be in to take delivery. It was very well packed in one box inside anot... Se mer
I wasn't sure about buying an ebike from a website, I always worried about support if something went wrong. The prices on their store were so good I took the gamble. The gamble paid off, I needed thei... Se mer
Företagsinformation
Skrivet av företaget
Electric Life is a retailer of e-mobility products, offering affordable and quality electric bikes, electric scooters, mobility scooters, electric motorbikes, electric golf trolleys and more. We offer several brands including Li-Fe, Dawes, Claud Butler, Falcon, Pro Rider and Stirling Eco. We are on a journey to create low environment impact and affordable transportation options are available to all. Our products are carefully designed and delivered with always our customers in mind, and our team of product experts are on hand to advise every step of the way.
Kontaktuppgifter
Storbritannien
- electriclife.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wonderful experience buying my e bike…
Wonderful experience buying my e bike from Electric Life. Piers had to work hard for his money as I was so undecided between sizes. Thanks for being so accommodating!
I got a first class service…
I got a first class service from this company. They went the extra mile to get my bike ordered (over the phone) assembled and delivered to me up in Scotland - just in time for my travels abroad. I ordered late on a Friday, and the bike was with me mid morning the following Friday. (it needed to come in from Cannondale first) I did a lot of research on the fit before buying, and this time was not wasted. Arrived exactly as expected. It even came with simple pedals and straps, all ready to go. Thank you Electric Life for your help in making this happen :-)
I just want to say my experience at…
I just want to say my experience at Electric life couldn’t have gone better Piers kept me updated on the progress of my Cannondale Synapse purchase and when I arrived to collect it set it all up for me ready to ride when I got it home Thank you Ian
ebike, cycle to work scheme
I brought an ebike from Electric Life through my company's cycle to work scheme. Electric Life was friendly and quickly replied to my questions. They had no problem modifying the shipping dates to better fit with my schedule. I've been using my ebike for a few months now and fits my needs perfectly. Its conformable, easy to ride, and fun.
Piers is excellent and my whole…
Piers is excellent and my whole experience was top notch - highly recommend!
First class service from Piers and the…
First class service from Piers and the team, kept me updated on my order and the bike is fantastic! Couldn't be happier
A Great Experience
I enjoyed my experience with eletriclife. They supported me throughout my purchase & stayed in continous contact with me. I was not however, happy with Fedex. They went way past my expected date of delivery & when my package finally arrived it was damaged. It was impossible to make contact with any one at Fedex. I refused to except the package & it was returned to the store. Electriclife Gave me a full refund. They agreed to ship UPS if I wanted to reorder. Which I did & promptly received my package the second time around. I am looking forward to doing business with Electriclife again in the future.
Worse company I have ever dealt with…
Worse company I have ever dealt with bought a mobility scooter and the seat is not fitting on properly so it keeps on wobbling contacted the company on many occasions and still haven’t done anything about it and now won’t even respond to my emails
Orbea Rise
Great price for the bike and great service. Highly recommended.
Great shopping experience
Great shopping experience. Bought an e-cargo bike through the cycle to work scheme. Was very easy ordering and had great communication about when my bike will be built and delivered etc. Ruben was very helpful.
Due to the size and weight of my bike, it was sent by direct courier, who accidentally forgot to deliver my charger/spare key etc. with the bike. One quick phone call to them, was delivered same day (about 3 hours after the phone call, when I live about 2 hours away from the shop), and they were very apologetic. Mistakes like this happen and I think this is the best service I have ever had rectifying something like this. Would definitely recommend.
Felt like a very valued customer
Felt like a very valued customer. Will be buying from them again and will recommend to friends and family.
e-bike long distance purchase
I found the team at Electric Life to be really accommodating. My C2W scheme took longer than expected to get the payment to them, but with a deposit they held onto the bike (Orbea Rise M10) for me, maintained it at the agreed discount sale price and kept me informed on status throughout.
The bike arrived very quickly once the paperwork was completed. It was very well packaged - essential with a carbon frame. Shock, forks, brakes & gears were well set up by the mechanics, just the front wheel & pedals for me to attach, otherwise good to go straight out of the box.
My experience with Piers & Ruben was great throughout the process and they've checked in with me post delivery to make sure I was happy.
I called for a new battery price they…
I called for a new battery price they refused to sell me one Because I didn’t buy the bike from them they informed me they won’t sell me any spare parts for the bike either wouldn’t even give me a price for a new battery very childish company
Poor Customer Service
Broke the handle on my Pro Rider electric golf trolley & was looking either to source a replacement handle, or to replace it altogether, given its 9 year age. I completed an online enquiry along those lines & received an email shortly afterwards, asking for photographs of the trolley, to be able to assess the situation. I sent these off by return, but have heard nothing further. Poor customer service, which has lead to my taking my custom elsewhere.
Never supplied bike
Ordered a bike which was shown to be in stock with a 5 day delivery time.
Delivery date kept getting pushed back.I had to constantly ask for updates.
Claimed my bike had been stolen in a break in, promised replacement could be sourced, again I had to keep asking for updates, ultimately I asked for a definite date the bike would be supplied by and they did not bother responding.
This process went on for approximately 10 weeks.
I don't believe they ever had or could get the advertised bike.
No other suppliers were advertising stock.
Great Service 👍
Great shop. I had a brilliant experience purchasing an Orbea Rise H10. David was extremely helpful and kept me updated nothing was to much trouble. Totally recommend.
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