Elaris Body Omdömen 

Was a bit worried initially as the parcel disappeared with Royal mail, but after excellent customer service and prompt response, I had a replacement sent, and the mat itself is great and enjoying the sessions. Still early days to gauge all 8 programs but so far so good :)

Fantastic customer service. I forget to use a new customer discount code and asked if it could be subtracted from my order after the fact. Customer service reached out immediately and stated they could refund me once I received my order. I just need to reach back out to them. I was pleased with the quick response and commitment to honor the discount.

Great products that are easy to use and are of high quality. Customer service is amazing-very responsive and helpful. I would highly recommend buying from Elaris Body.

Your company is deceitful.
SHIPPING RULES ARE ON THE CLICK 2 to 3 weeks is when you get a package when its says 3 to 5 days on the order. Then you get the full explanation of HOW it really works.
I received a box very damaged and you are not taking it back.

I have no confidence in this company and I will copy and paste these emails here so everyone can see how you are with customers.

They also don't answer the phone. I have been calling the number 917 508 5018 and no answer.

They are refusing to take back an item delivered in a busted box unless I do a dance, they want me to open the damaged box, video what is wrong with it when it's electronic equipment.

They are now ignoring me 100% - no communication at all.

They are difficult to return anything,
BUYER BEWARE!

The service is remarkable. It is fast and efficient.

I purchased an infrared Elaris infrared blanket and was excited to start using it. Unfortunately, upon completion of a medical exam and medical condition that arose didn't allow for the use of the blanket. Given this, I returned engaged customer service and they did a great job of walking me through the return process. Can't say enough positive things about this experience.

This mat has been a game changer for my degenerative back pain - my 88 yr old mother - with the same- was hooked after one treatment!
So now I’m buying one for her too!
Sarah on customer service has been wonderful in her rapid and supportive advice on how to understand the controller

I had an issue early on and the staff have been very helpful and very nice!
I still getting to know the mat and I hope I continue to enjoy my therapy mat!

I rec the goods on time and well within time to wrap and put under the Christmas tree !
The packaging was very secure and the delivery guy was friendly and respectful .
I can’t give a review of the actual sauna blanket as it’s a gift for my daughter . I will review again once she’s used it a few times . But overall my experience with everything from buying to receiving has been great ! Excellent customer support when I checked on delivery . Carole O’Connor

I ordered a table top red light and a sauna blanket and the service I received was absolutely amazing. While I should receive the blanket soon, the lamp is performing perfectly well and I am very satisfied with it. I highly recommend +++

I searched around for a good Red Light Therapy panel and Elaris came up as being one of the top 5. I got a great deal with Black Friday sale and my panel arrived in great condition. Its a heavy duty panel and sits well on a table or floor. I did have to contact customer service and I must say that Sarah is by far the best CSR that I have ever dealt with. She responds quickly and has kept me informed with my inquiries. I have only used it a few times so not much to report as of yet but I'm excited to implement a daily routine and see results.

The customer service of Elaris was impressive. I had an issue with a sauna blanket. I was immediately put through to someone that could help me. My issue was cleared up quickly. I received a sauna blanket that didn’t heat to my satisfaction. Sarah was my representative for Elaris. She asked a few questions, made sure that I understood how to operate the sauna blanket. When it was determined that my blanket was defective, Sarah sent me a new sauna blanket. It arrived quickly and, of course, worked perfectly. Sarah was a huge part of my very positive experience with Elaris. She was more than a 10 out of 10. She absolutely went the extra mile!

Ordered x3 only received x2 no response or answer to emails

Excellent product and the customer service was prompt and fantastic helping answer my questions .
I would highly recommend this company

I haven’t got my sauna blanket yet, but I can say is the customer service is by far one of the best. Fast response and issue was dealt with in a compassionate manor.
Thanks Elaris!

I couldn’t ask for a better customer service experience. I am so happy with this company

Great customer service! Loving my product!

I am super pleased with my PEMF mat received today. Excellent quality mat with clear instructions. Also Elaris provided fully engaged customer service keeping me informed on delivery and responding swiftly and clearly on any queries I raised. Great experience all round , Thank you 😀

I love this high-quality sauna blanket, it heats up fast and clean up is very simple. Plus, the staff is so friendly and helpful which makes it even better!

Very attentive