Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
3,1
6 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Appalling customer service. I received two damaged dining tables, one after the other and despite them agreeing to a full refund on 2 October, I’m still waiting for my money back.
Emails are ignored and you cannot phone them directly. Keeping a customer’s money after agreeing to a refund is completely unacceptable. I would not recommend this company at all on any level.
DON'T touch with an oak barge pole!!
Where to begin. Ordered first lot of office furniture in April. Delivery date changed 3 times! We then started to have uneasy feelings about this company! It eventually arrived and we immediately noticed the oak was 2 different colours and the draws on the filing cabinet closed at a crooked angle. They can come and take this away - which they did and brought a second delivery. We kept the bookcase as that was for somewhere else in the house and was ok. The second desk did not have the predrilled holes and industrial bolts in as the first one did. This is a solid oak corner desk that sits on a single leg that takes 80% of the desks weight. They had sent screws that we would not hang a heavy painting with and no predrilled holes, and we were told in no uncertain terms that this was how it was. The drawing in the box showed different! Things went from bad to worse and we ended up going to the credit card company and starting a section75. We'd spent almost £1400 on this office furniture. We eventually had some 50+ emails going to and fro with the general manager who kept saying we are discussing this with senior management. How more senior can you get than general manager?! This furniture is coming from China. They do not answer their phones in the UK. We kept ringing and ringing trying every number option in the hope someone would answer something, leaving g voicemails, eventually the general manager answered the chat text line. We rejected the second lot of furniture then had a fight to get our money back. This has been dragging on for 4 months and it was resolved this week, Friday 14 August. They seem to drag things out in the hope you’ll give in, keep what you have and go away - big mistake! I told them we have never had such disgusting service, (lack of), from a company before and if they didn't refund our money I would start to get nasty! and would never use them or recommend them to anyone. We now have to totally start again no thanks to this dreadful company. We are going to have to pay a bit more, but we've learnt a lesson and just because it's a bit cheaper and has the wow sale offers, it's not worth it!
Svar från Efurn
Thank you for your review. I can confirm that your experience with our company didn't meet the normal high standards, which we aim for, and I sincerely apologise for this.
The set of furniture which you ordered from us were different batches, which effectively meant that due to a change in factory, were a different colour to what was advertised as well as a different assembly set up.
I can confirm that we exchanged both items at no cost to yourself, however on receiving the replacements, one of the pieces was noted as defective. The other pieces exchanged had no defects, however as a gesture, we agreed to have the items collected and returned back to us for a full refund.
I can confirm that we have made changes to some of the processes which include and improved switchboard for calls as well as a better checking process for orders relating to this manufacturer, to ensure this doesn't happen again.
Please accept my apologies once again for any inconvenience caused.
Excellent company I had a query regarding a piece of furniture and they answered almost immediately and with the answer. Nothings too much trouble. Very good experience. Thanks.
Svar från Efurn
Thank you for your fantastic 5 star review. We really appreciate your feedback and delighted that you were happy with the level of service received. Thank you once again for your valued custom.
I ordered a king size ottoman bed and mattress from Efurn, this is the second time I have purchased from them. We are extremely happy with the quality of the product and the service we received.
I would definitely recommend them if you are looking for quilty company.
Svar från Efurn
Thank you for your fantastic 5 star review. We really appreciate your feedback and delighted that you were happy with the level of service received and items received. Thank you once again for your valued custom and we hopefully look forward to your repeat custom in the future.
Following an initial order in December 2025 could not be fulfilled due to supplier shortages.
After a short email exchange Efurn fully refunded the PayPal transaction which does take a while.
This was slightly frustrating as it stopped us from pursuing alternative purchases until the transaction completed.
Svar från Efurn
Thank you for your review. We really appreciate your feedback and apologize that we were unable to fulfil your order at the time. I can confirm that you have since re-ordered with us and we have fulfilled your order successfully.
Ordered furniture Mid November then was advised it wasnt available for delivery and I would have to wait until. At least 12/12 so asked from refund. Was advised up to 5 working days. A week later and still no refund and no reply to my emails from customer service regarding this STAY CLEAR
Svar från Efurn
Thank you for your review. I can confirm that your order was received mid October and regretfully we were unable to deliver as per your request. A full refund has been processed and should arrived with you very shortly. Please accept my apologies for any inconvenience caused.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
