Efficient Home Energy Omdömen 

If you are looking for a company that genuinely values its customers, this would not be my recommendation.

Very poor customer care, particularly concerning for vulnerable or elderly customers.
If this is how they handle a simple scheduling conversation, I would be genuinely concerned about how they treat people who are less confident or more vulnerable.
The technicians themselves were polite and professional. Unfortunately, the experience was undermined by the phone reception.
I had a scheduled appointment and called in advance to flag a potential 30-minute timing issue within the 4-hour window due to an unexpected commitment. I was not cancelling, simply asking if there was any flexibility.
Instead of attempting to find a solution, the receptionist handled the situation with limited flexibility and poor judgement, showing little willingness to understand or resolve a straightforward request. I was immediately warned about a £50 charge. The tone quickly became confrontational, and the call ended abruptly when the receptionist hung up.
We ultimately had to make last-minute arrangements to accommodate the visit, but leading with threats rather than solutions was unnecessary and left a poor impression.
Customer service should prioritise problem-solving, not escalation.

Flexible reschedule, prompt and thorough service. Have used them for years and would recommend

They were very helpful in arranging a suitable visit time, their engineer arrived on time and was very helpful in gaining access when the tenant had let him down. The EPC was done quickly and efficiently at a very reasoble cost.

Easy booking, reasonable pricing, prompt visit and certificates emailed!

After a EICR unsatisfactory, which is acceptable, the proposed solution was a very disruptive and costly remedial work in the property. A different firm solved the issue with a more effective a cheap work.

Thanks for coming to do my property's certification however it would be useful to have a specific time when your engineer was coming than waste half of the day.

Excellent service from start to finish. Very professional, punctual, and thorough with both the gas safety check and EPC. Everything was clearly explained, and the report was provided promptly. Highly reliable engineering company. I would definitely recommend and use again.

Sapphire was so incredibly helpful throughout the booking process and went above and beyond to get the bespoke type of service we needed booked in and completed! On the day, the engineer was courteous and efficient, with all docs we need shared shortly after. Highly recommended!

Electrical Certificate, Minor Electrical Work, Boiler Inspection and Gas Safety Certificate

Great company offering very efficient service from booking an appointment to job completion to sending out paperwork.

I’ve now used them for the second time and have been very pleased on both occasions. The service is reliable, communication is clear, and they respond quickly. Would happily recommend.

Will give this company 10/10. Use it for many years.

I recently used Efficient Home Energy for both my electrical and gas safety certificates across my rental properties and was really impressed. They were professional, efficient, and great value for money. The whole process was straightforward, communication was clear, and everything was completed on time. I’d definitely recommend them to other landlords looking for a reliable and cost-effective service.

Reliable service. It’s about a weeks wait but very well priced and you get the report the next day. I would recommend

Very Friendly and super efficient man indeed.

Quick, simple and friendly service. Would recommend.

Good speedy service, good communicate

Excellent service. Called 30mins before arrival. Easy to schedule

Great company always helpful and proactive. The whole team have a good head on their shoulders 👍🏽

I used this service for the first time for a few certifications and everything was smooth. The booking is simple and quick and the customer service is also quick and efficient.
Will use this service again in the future for sure!