Edlets Omdömen 1 198

Note- the only reason I have give one star is because you can’t give a zero. I am highly disappointed in the customer service provided. The staff member was extremely rude and unreasonable throughout. It was clear she could not be bothered and became argumentative and abusive before ending the call.
After booking (a very large) party, unfortunately the covid-19 pandemic struck which prevented us from visiting. Understandably we were disappointed but still wanted to book for a later date.
Then the property which we had originally booked was no longer available and no other option was provided for us to book for our large group. Through no fault of ours we were no longer able to book through this company. On booking we had paid a full deposit as requested, for the company to then cancel the booking and keep the deposit. AVOID AT ALL COSTS.

AVOID AVOID AVOID this company at all costs, honestly THE worst customer service in the world, I've just had the manager yelling down the phone at me. We had a booking for 18 people that was cancelled because of the pandemic. The place we originally booked stopped operating and they didn't find anything else that was suitable and have now decided to keep the deposit for cancelling a booking that we don't even have.

The most amazing and helpful people. I had been struggling for months to not only find somewhere to rent but also find someone who would help.
If you need to find accommodation in Edinburgh I highly recommend Edlets.

The process, so far, has been great. We pre-booked for next August with a refund guarantee in case of Covid closures and/or the Fringe being cancelled. Very fair. Good communication.

Very helpful and fast response on my questions. Definitely recommend.

Quickest response, excellent service.

We have been looking for short term let for a few weeks in Edinburgh with no success.
Found Edlets online and they have been the most helpful. Found a property in a couple of hours! Highly recommend, especially Ally.
Thank you!

All members of Edlets were extremely helpful, patient and polite.
They took a lot of time and trouble to find the perfect accommodation to suit our needs, which were many and varied.
Their knowledge of Edinburgh was excellent and helped enormously with finding us the right property.
Their prices are better than any other rival platforms.
I would not hesitate both to recommend and use their services again.

For responsive to email and phone calls. Very helpful!

A very good service, staff very helpful and obliging. Corinne

Superb customer service. I will definitely use Edlets again in the future.

Get service from start to finish,
Was met at the apartment with Don. Very helpful. Apartment was clean with everything we needed and was very central to what we needed.

Great customer service and found an ideal apartment in a great location. Would definitely recommend

Edlets have been incredibly thorough in helping me find the perfect place for my stay in Edinburgh. There are a great number of fantastic properties to choose from. I highly recommend them; I spoke with a lovely, friendly lass who took all my needs in hand and has made the process so easy.

Was confused as to how to go about renting accommodation in a new city, Nick at Edlets was very helpful on the phone and almost immediately started sending options, from there I was able to complete my booking online.

I have been searching for an apartment for a 5 week trip to Edinburgh, Scotland. I visited many different sites trying to find the perfect place. Several that I looked at were not available, and it was becoming rather discouraging. Of all the sites that I visited, Edlets was the only one to call me to see if they could help with finding accommodations. Somehow, I lucked out, and was contacted by Alana, at Edlets. She was wonderful! I can only comment on service so far, since we will not be arriving in Scotland until December, but so far I am impressed with Edlets. If there are any issues, I will be doing another review letting fellow travelers know about my experience. However, based on what I have seen so far, I expect that the apartment will be great!

I have used Edlets on many occasions dating back years. They always have excellent properties for holiday let at reasonable cost. I always find myself going back to check them out each time I visit Edinburgh. I’ve never had any problem with them.

Easy to use Edlets as they do all the work. found a great holiday flat for us.

Very helpful advisor who answered all my questions on the phone and gave some great property recommendations.
Very easy to book and looking forward to my stay.

Efficient and caring customer service representative.