Edlets Omdömen 1 198

We had booked a large accommodation through Eldest for Fringe festival 2020. Covid struck and like most people, we had to cancel. Eldest was holding close to a $1000 of our money. When I asked for a refund they said no because they were losing a lot of money due to cold. I explained to them that we also did short term rentals in the states and also had lost a lot of money. no one could have predicted that and so we refunded every single person and I felt they should do the same. The answer was no again. After 2 more attempts, they finally agreed to let us use the money on our next booking the following year. Of course next year was the same, with them still refusing to refund our money. last year I finally returned to Edinburgh, called them and found a place that we wanted and asked them to book it. they did. Sooo what's the problem, you ask. I got a bill for the rental minus deposit. they then told me that I could only use MY money to pay the deposit and would have to pay the rest of the rental out of pocket. WHAT!? the rental on this particular year was much smaller and the deposit on the last house would have more than covered it. they kept saying I could use it the next time I was in town. Again, I was stunned . they've held my money for 3 years and still won't let me use it for a rental, and as I read in the other reviews there seems to be no organization to catch these thieves and make them reimburse the money. Scotland should do something about this because it makes me leery to rent anymore and leaves a very bad taste in the mouth. I cancelled the rental since I had no intention of encouraging their behavior and to this day, nov 11,2022 they still have retained every cent of our money, THIS IS A VERY BAD COMPANY TO DO BUSINESS WITH. BE FOREWARNED.

Responded quickly to my enquiries, sent info by email and extremely helpful on the phone when asking questions about our intended stay during the Festival next year.

Friendly helpful staff on the phone good selection of properties to choose from

Great customer service, efficient, friendly and helpful.

Alison Rogers of Edlets was very helpful, efficient, and courteous. She offered many options meeting our requirements and budget, even negotiating a lower rate for an excellent property. Very satisfied, indeed.

Most of my interactions with Edlets have been positive. Last year, we booked 4 months but had to cancel and they gave us credit for the original booking. Nice. BUT I reserved for a month this summer and they passed the reservation to Silver Lining Apt. First SLA did a bate and switch. I was not unhappy with the new place as the neigborhood was good. After the month stay with no problems, I expected a 500 pound refund on the refundable deposit. Even though Edlets did call SLA I have after 2.5 months received NO deposit return. It looks like Edlets gave up. SLA will not reply to calls or emails. There seems to be NO Scottish part of government that cares. That might be why SLA keeps your deposits because they can and no one cares.

Location: 9
Property: 7
Host: 9
Edlets: 9

Desired let wasn't available, but landlord through Ed lets offered a alternative - problem solved. Ed Lets helpful throughout the process.

I sent an online enquiry and an hour later received a phone call (on my international number I might add!) saying they’ve been looking around for places for me and found a suitable one. Very professional and quick service. Would definitely use again

Great service once I got hold of them, but took multiple chases via phone and email for that to happen!

Fantastic service. Ali went above and beyond to help.

Great service from Dan. Found the perfect accomodation for me personally. Looking forward to my trip now. Nice to have that personal touch.

Booked an apartment on air bnb for 10 people for £930 for 2 nights in edinburgh. Was the contacted by the host and asked to go on to the edilets website and make a separate booking for some reason , asked what I should do and was told to just look it up online. Already found this very rude and unhelpful. I did anyway , to be told that to confirm the booking the price would be an extra £300. I queried this and explained I had already been charge a different price and they then phoned me and said it was a mistake and that they actually charge an extra 18% on top of the air bnb listing and I was made out to feel stupid as if I should have known this. The person said it was still a good price and didn’t seem to care or want to acknowledge the mistake they made and had nothing else to say other than it was the wrong price and the new price was still a good deal. Absolutely shocking experience and customer service , and considering my card had been charged close to £1000 already they should have just gave me the booking at the advertised price rather than take more money off me and make me feel like I had to do. Avoid.

Very efficient in finding accommodation in short notice. Would be good though to have option to view a place before selecting which one to pick to avoid disappointment when one moves in.

Ali went over and above to try and get us a suitable property during a very busy period. Haven’t stayed there yet but based on Ali’s level of service I would rate Edlets very highly.

El servicio fue expedito. Una vez contactados se comunicaron rápidamente conmigo y me explicaron las opciones de acuerdo a mi presupuesto. Muy eficientes y amables.

Having been let down by another rental firm I was delighted by the speed with which Edlets found me an equivalent rental - and at a better price! The staff I spoke with were very friendly but professional - understood immediately my requirements and asked all the right questions about location, need for fewer stairs etc. A delightful experience, easily the best in the 20+ years I've been coming to Edinburgh for the festival.

I'll know where to start when booking next year.

Did all they could to find us accommodation at short notice in Edinburgh friendly and efficient, thanks edlets!

Very helpful team who did all they could and helped us find accommodation.