I placed an order from Greece and needed to make a change. You immediately sent me instructions on how to do it, and your overall response was very quick. Thank you for your great service!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
High quality craftsmanship on clothing and cool style. Delivery was outstanding - my order shipped within an hour of ordering and arrived in 3 days. Zero customs/import hassle from UK to Germany. Will... Se mer
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I ordered 4 shirts for our son. For 15 days, the order was listed as “processing” until I manually emailed the company, at which point they shipped it. When we did receive the items, two were incorrec... Se mer
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Ed hardy is my go to outfit for relaxing, partying, chilling you name it and I will have an Ed Hardy attire on me. Its authentic, comfortable, stylish and great quality merchandise. You can never go... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to the world of Ed Hardy - where art, fashion, and rebellion collide in a dynamic explosion of colours and design that define contemporary style. The brand transcends beyond clothing; it's a movement, a lifestyle, and a statement of individuality. At the core of Ed Hardy, is the legendary tattoo artist, Don Ed Hardy who at the age of 10, recognised the unique force of tattoo art. Growing up in the 1950s and early 1960s California pop culture, Hardy went on to earn an art school degree from the San Francisco Art Institute. He then learned to tattoo by apprenticing himself to master artists such as Phil Sparrow (the official tattoo artist of the Hells Angels Motorcycle Club). Over the last 40 years, Hardy has transformed this ancient tradition while also bringing fresh energy to painting, printmaking, and ceramics. From graphic tees to hoodies to denim jackets, Ed Hardy's designs exude a traditional and artistic quality that reflects in contemporary style, which seamlessly blends intricate tattoo designs with modern trends. Ed Hardy's iconic status is a testament to its enduring popularity and relevance in today's fashion landscape. While fashion trends come and go, Ed Hardy remains a constant, capturing the imagination and inspiring self-expression in people of all ages and backgrounds.
Kontaktuppgifter
21 Back Turner St, M4 1FR, Manchester, Storbritannien
- hello@edhardy.co.uk
- edhardy.co.uk
4,0
Bra
711 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Where is my money
I orderen 2 Weeks ago, the package didn't get delivered and there is no substance in the responses to my thousand emails about how I get my money back.
Reply to Reply from Ed Hardy:
Sure, you colleague told me to wait a little longer for the packed even though at this point I had already called the dhl (Post) who told me that the package was already on the way to your warehouse. Still my girlfriend (Who ordered the hat) proceeded to write you emails from her Email Adress, gave you the Order Number and everything and it still led to nothing.
But I thank you for the offer to investigate it further and I wrote your colleague again. I hope he can get me my money back.
Update: I finally got my money back, but because it took very long and it wasn't very easy because I got no information from ed hardy regarding about when or how I get my money back, i cant give more then 3 stars.
14 oktober 2025
Svar från Ed Hardy
Hi Julian,
Thank you for contacting us.
I am sorry to hear you haven't received your parcel.
I can see that my colleague responded to your email on October 18th, advising you that, as you mentioned, you updated your delivery address with DHL. Please note that this may cause a slight delay in receiving your parcel, as DHL will need to update the shipping label accordingly.
I am unable to see any response to the email sent on the 18th, so could you please email us back so we can assist you further?
I've seen the email your girlfriend sent on the 20th of October, and I responded asking for her to confirm the order details due to DPA laws, as the email address isn't linked to the order, but I haven't received a response.
We will get this resolved for you and contact DHL.
Thanks
Jordan
Ed Hardy Customer Services
Great company definitely 5 star
Great company awesome designs ive bought 2 coats from them just ordered a 3rd and a hat hopefully will be the same quality
14 oktober 2025
Svar från Ed Hardy
Hi Nate,
Thank you so much for your kind words and continued support! We're thrilled to hear you're enjoying our designs and that you've come back for more. That really means a lot to us.
We hope your new coat and hat meet or exceed! your expectations in both style and quality.
Thanks
Jordan
Ed Hardy Customer Services
Great Design, Poor Quality
I really like the design of the products, but unfortunately, the quality leaves a lot to be desired.
I bought a baseball cap, and after less than two years, the plastic closure completely lost its teeth. I bought a new cap, and after a year of use, the whole thing is completely faded. This has never happened to me with cheaper brands.
24 september 2025
Omdöme utan inbjudan
Svar från Ed Hardy
Hi Ditore,
Thank you so much for taking the time to share your honest feedback. We are really glad you enjoy the design of our products, and we are genuinely sorry and disappointed to hear about your experience with the quality of your baseball caps.
What you've described—a plastic closure failing after less than two years and a cap significantly fading after only one year—is absolutely not the level of quality we aim for or expect from our products. We understand how frustrating this must be, especially when you compare it to cheaper brands, and we sincerely apologize for failing to meet your expectations for durability.
We take this kind of feedback very seriously, as it helps us identify specific areas for improvement in our manufacturing and material selection.
We would like the opportunity to investigate this and find a proper resolution for you. Please could you email our dedicated customer service team at hello@edhardy.eu with your order details and a brief reference to this Trustpilot review? We will do our best to get this resolved for you.
We hope to hear from you soon and restore your faith in the quality of our brand.
Sincerely,
The Ed Hardy UK/EU Team
The customer service was the best I…
The customer service was the best I have ever experienced. They were very professional and resolved my problem right away. The communication on their part was also very good.
13 september 2025
Omdöme utan inbjudan
Svar från Ed Hardy
Hi Eric,
Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our customer service team,
We look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.
Kind regards,
Jordan
Ed Hardy Customer Service
garbage quality for an expensive brand
garbage quality for an expensive brand. bought a hoodie and the print fell off in the wash, the fabric has stretched out. none of this has ever happened to any of my other cheaper hoodies that ive had for years and washed exactly the same way as i did with the ed hardy one.
tried to contact customer support and never heard back. waste of over 100€.
27 juli 2024
Omdöme utan inbjudan
Svar från Ed Hardy
Hi Emily,
Thank you for bringing this to our attention, and I’m very sorry to hear about your experience.
This is certainly not the quality we aim to deliver, and I completely understand your frustration—especially given the price point and the fact that you followed the proper washing instructions.
I also apologise if your previous attempt to contact us went unanswered. That’s not the level of service we strive to provide.
May we kindly ask that you contact us via email at hello@edhardy.eu with your order number and any photos of the issue, so we can look into this further for you?
Thank you again for bringing this to our attention—I look forward to hearing from you.
Kind regards,
Michael
Ed Hardy Customer Service
Great service, speedy responses.
I had an issue with my delivery address. I contacted the WhatsApp support team and they resolved it swiftly. I was even given a delivery upgrade free of charge.
3 juni 2025
Omdöme utan inbjudan
Svar från Ed Hardy
Hi,
Thank you so much for your message.
I'm really glad to hear that our WhatsApp support team was able to assist you quickly and that the delivery upgrade was helpful. It's always great to hear positive feedback, and I’ll be sure to pass this on to the team.
If you need anything else or have any further questions, please don’t hesitate to reach out.
Kind regards,
Michael
Ed Hardy Customer Service
Order # 127519…… Please do not order…
Order # 127519…… Please do not order from Ed Hardy, their customer service is the worst ever. They claim they will get back to you in 48 hours and it’s been almost a week no one has t gotten back to me. Ordered for my niece on black Friday as a Christmas gift. Didn’t realize their top ran extremely small wanted to exchange for a bigger size and no response back at all. Ed Hardy just basically ghost their customers. All they care about is the money and not the customers.
25 december 2024
Omdöme utan inbjudan
Svar från Ed Hardy
Hi Florance,
Thank you for reaching out, and I sincerely apologise for the inconvenience and frustration you’ve experienced.
Upon reviewing your order number, I can confirm that you’ve contacted the UK/EU branch of Ed Hardy. Unfortunately, we are unable to access orders placed on the USA website.
To assist you further, I recommend reaching out to customerservice@edhardyoriginals.com, who will be able to address your concern directly.
While we value all feedback, we kindly ask if you could remove your review and to direct it to the appropriate Ed Hardy branch, as this would ensure it reaches the correct team.
Thank you for your understanding, and I hope your concern is resolved swiftly.
Kind regards,
Michael
Ed Hardy Customer Service
Stilista appassionato di tatuaggi che crea abbigliamento
Ho comprato i primi pantaloni tramite Zalando in verde oliva, poi gli stessi pantaloni in nero tramite il sito Ed Hardy Europa. Alcuni articoli sono un po' cari, ma giustificato,xké ci sono sopra dei ricami dettagliati e molto belli,simili ai disegni dei tatuaggi. Se dovessi comprare delle patch simili,per cucirle sugli abiti da me, dovrei cmq spendere un po'. La M di pantaloni con coulisse corrisponde ad una 44/46 italiana. Splendide fantasie tattoo style, per chi ama il genere
6 december 2024
Omdöme utan inbjudan
Svar från Ed Hardy
Ciao Benedetta,
Grazie mille per aver condiviso la tua esperienza! Siamo felici che tu abbia apprezzato i nostri pantaloni e i dettagli dei ricami, che sono davvero un elemento distintivo dei nostri capi. È vero che il design e i ricami di alta qualità aggiungono valore al prodotto, e siamo contenti che tu abbia notato la cura che mettiamo nei nostri articoli.
Siamo anche felici che tu abbia trovato la taglia giusta per te! Speriamo che il tuo acquisto continui a soddisfarti e che torni presto a scoprire altre novità.
Grazie ancora per il tuo feedback e a presto!
Grazie
Jordan
Don't order from ed Hardy
Don't order drom ed hardy, I have used them twice the first time they had not given my jeans I had to go through support their support is awfull the second time with this black friday sale they delivered me a bag that was already opened and my 130 eu trousers were gone, I had captured it on my surveillance camera and send it to them they did nothing. I had waited 3 hours to enter the black friday sale and I was one of the first to enter. Their clothing is amazing but their service and support is awfull, I would not recommend to ever buy here.
3 december 2024
Omdöme utan inbjudan
Svar från Ed Hardy
Hi Roshan,
Thank you for sharing your feedback. We are truly sorry to hear about your experience with the courier service. While the delivery process is managed by an external courier, we completely understand how frustrating it can be when things don’t go as planned.
As part of our commitment to customer satisfaction, we took full responsibility for the issue and promptly refunded the missing item from your order without hesitation. We believe this was a fair and transparent resolution. Unfortunately, we were unable to meet your request to provide extra products free of charge due to the circumstances, and we sincerely apologise if this fell short of your expectations.
We always strive to provide the best service possible and hope you’ll give us another chance in the future. Should you have any further concerns, please don’t hesitate to reach out to our customer service team.
Kind regards,
Michael
Ed Hardy Customer Service
Really fast delivery
Really fast delivery. Ordering easy. Christmas present for grandson so he hasn't got it yet. But I am sure he will love ut
13 november 2024
Omdöme utan inbjudan
Svar från Ed Hardy
Hi Janice,
Thank you so much for your great review! We’re thrilled to hear that you found the ordering process easy and that the delivery was fast. We hope your grandson will love his Christmas present once he receives it! 🎁
If you need anything else or have any questions in the meantime, feel free to reach out. Wishing you and your family a wonderful holiday season!
Thanks
Jordan
Ed Hardy Customer Service
Great website fast service excellent…
Great website fast service excellent quality
13 november 2024
Omdöme utan inbjudan
Svar från Ed Hardy
Hi Nerys,
Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our website, appreciated our fast service, and are happy with the quality of our products. Your feedback means a lot to us!
We look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.
Kind regards,
Jordan
Ed Hardy Customer Service
Excellent quality and definitely worth…
Excellent quality and definitely worth the money that spend. Got shipped out the day after ordering and got delivered within 2 days.
6 november 2024
Omdöme utan inbjudan
Svar från Ed Hardy
Hi Lewis,
Thank you for your feedback! We’re delighted that you found the quality excellent and delivery fast. We truly appreciate your support and hope to serve you again in the future.
Thanks
Jordan
Ed Hardy Customer Services
Very good service
24 oktober 2024
Omdöme utan inbjudan
Svar från Ed Hardy
Hi Helen,
Thank you for your kind feedback. We’re pleased to hear you had a good experience with our service.
We appreciate your support!
Thanks
Jordan
Ed Hardy Customer Services
I haven’t received my package
I haven’t received my package. It was shipped on 7 of october from Germany and it didn’t arrive yet in Hungary (which is weird).
I wait for your answer
28 oktober 2024
Omdöme utan inbjudan
Svar från Ed Hardy
Hi Carla,
Thank you for reaching out, and I’m sorry to hear about the delay with your package.
Please contact us directly at hello@edhardy.eu, and we’ll be happy to assist you in locating your delivery and addressing any concerns you may have.
Thank you for bringing this to our attention, and we’re here to support you.
Kind regards,
Michael
Ed Hardy Customer Service
Very fast delivery
Very fast delivery. Quality of product is impeccable
18 oktober 2024
Omdöme utan inbjudan
Svar från Ed Hardy
Hi Alice,
Thank you for your feedback! We're thrilled to hear that you received your order quickly and that you're pleased with the quality of our product.
Kind regards,
Michael
Ed Hardy Customer Service
Order process was very quick
Order process was very quick, arrived in my hands less than 24hrs after purchase. Everything looks and feels great, always loved Ed Hardy, will buy again
3 oktober 2024
Omdöme utan inbjudan
Svar från Ed Hardy
Hi Edmund,
Thank you so much for your wonderful feedback! We're thrilled to hear that your order process was quick and that your items arrived so swiftly. It’s great to know that you’re pleased with the quality and feel of the products. We truly appreciate your loyalty to Ed Hardy and look forward to serving you again soon!
Best regards,
Michael
Ed Hardy Customer Service
Delivery was quite slow
Delivery was quite slow. Over two weeks, if I remember correctly. Also, the packaging was quite poor. I just ordered a trucker cap and it arrived in nothing but a bag. 0 protection whatsoever so the item could have easily been damaged in transit. So the only reason for the awarded stars is that I like the cap.
P.s. Hardy has recently collaborated with Trapstar which, if you look at their Trustpilot they’re utterly horrendous with their service. So if this company is happy to associate with a brand like that, that says it all.
21 oktober 2024
Omdöme utan inbjudan
Svar från Ed Hardy
Hi Mr. Flex,
Thank you for your feedback. We sincerely apologise for the delays in delivery and the packaging issues you experienced. Your concerns are important to us, and we’ll take them into consideration to improve our services. We’re glad to hear that you like the cap, but we understand that the overall experience fell short of your expectations.
Please feel free to reach out to our customer service team at hello@edhardy.co.uk, and we’d be happy to look into this further for you.
Kind regards,
Michael
Ed Hardy Customer Service
Jordan was super helpful when I had…
Jordan was super helpful when I had made a mistake with my order! I received my order very quickly and I love love love my top :)
12 oktober 2024
Omdöme utan inbjudan
Svar från Ed Hardy
Hi Esther,
Thank you for your kind words! We're delighted to hear that Jordan was able to assist you with your order and that you received it quickly. It’s fantastic that you love your top! We appreciate your support and look forward to helping you again in the future!
Kind regards,
Michael
Ed Hardy Customer Service
Ed Hardy x Namila is my favourite…
Ed Hardy x Namila is my favourite collection of 2024. Ed Hardy delivery is quick and efficient. The clothing and accessories are top quality. 10/10 service I intend on buying again and again.
30 september 2024
Omdöme utan inbjudan
Svar från Ed Hardy
Hi Anon,
Thank you so much for your amazing feedback! We're thrilled to hear that you love the Ed Hardy x Namila collection and that our delivery met your expectations. It’s great to know you find our clothing and accessories top quality! We truly appreciate your support and can’t wait to see you shop with us again!
Kind regards,
Michael
Ed Hardy Customer Service
Love the brand and the style it’s…
Love the brand and the style it’s awesome will definitely be shopping again with you
11 oktober 2024
Omdöme utan inbjudan
Svar från Ed Hardy
Hi,
Thank you so much for your kind words! We’re thrilled to hear that you love the brand and our style. We can’t wait to have you shop with us again soon!
If you ever need anything, don’t hesitate to reach out. Thanks for being a part of the Ed Hardy community!
Kind regards,
Jordan
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