eConsult Health Limited Omdömen 

Just cannot find my gp surgery completely useless

Useless eConsult software: I need a doctors approintment. One time I was diverted to make an appointment it was Plymouith Beconhealth group ( I live in Essex). No reference link to eConsult from the normal medical centre. Get onto eConsult & the normal clinic that I get medication doesn't show on list ( had an array of places all over England, Wales & Scotland ! none nowhere "match" ). I am going to get a heart attack with frustration & not need a doctor ( except maybe A & E on death's door ?).

Hello. My first sick note is finally and I want new sick note for my job

I must say that I like the idea of eConsult but have concerns about its take on Data Protection.

Filled in my feedback as I normally do. Asked a number of questions then asked if I agreed to my "anonymised data" being used for research purposes. I agreed as I felt this reasonable but was then asked some very personal questions about gender and hopw I describe myself. The survey does Not give assurance that these questions will not be used or passed on.

eConsult is abysmal and DANGEROUS. It has allowed GP practices to hide behind an impenetrable wall of digital stupidity. The options are totally inadequate, particularly if one doesn't know what's wrong with them or doesn't have a condition formally diagnosed yet. The questions go on for pages, and often don't provide options that fit.. there's never a 'not sure' or 'don't know' answer so what do you do? Make it up? What's the good of that? Will you get an appointment if any of the answers don't match the computer's idea of illness? You'll just be locked out of any help at all? It is an impersonal digital nightmare. It's beyond a nightmare. It's a diabolical travesty that could lead to very serious consequences one day.

Econsult is the worst epidemic going. Never mind covid this econsult would end up taking your own life through frustration at the idiotic questions and pages upon pages that you have to repeat and repeat. It’s a way of making money through gp surgeries. Also it’s a way of the gp’s getting out of the job that they should be doing and are paid to do. That job is to see the patients and they are paid highly to do so, but they are shirking their responsibilities. As covid panic has past It’s about time that gps do what they are paid and that is to see patients and help patients face to face. There will be more suicidal deaths with this than any other way. Or is it the fact that by the time you eventually fill in the form and get a reply back the next day asking more information. Then you wait another day and still no one gets back to you that you die with your illness so that saves the gps having to see you at all. A win win situation for them but tuff luck on the patient.
So gp’s there’s no covid, patients need doctors to consult with not computers. So get your stethoscope’s out, open your doors and let the patients in. It’s pathetic!!!!

I describe the problem succinctly, and then it goes on an endless loop of completely irrelevant questions, asking the question that you've already answered several times before you give up in despair. You also have no idea who you're giving sensitive information too.

Complete waste of time. Don't even bother. Sounds good but isn't. Nice little email reply yesterday to say a reponse by 6pm today. The response by 6pm was that they will respond in due course! Wonder when that will be. I always knew my surgery was crap but this has totally confirmed my view. Hope tax payers are not funding this load of nonsense

terrible system people will die from the introduction of this new system, i have to lie to get an appointment or it sends me to A&E everytime

What a waste of time this is! Our surgery opens at 8.30 am for phone calls. From 8.28 I'm on the phone trying to get a same day appointment. Finally get through just before 9 to be told all the appointments are gone. Explained my situation and they said they would ask if it was possible for the prescriptions team to provide me with a prescription but couldn't guarantee it. I decided to econsult, just in case. Waded through the ridiculously lengthy form, having to backtrack because it was trying to tell me I needed emergency assistance even though it was for a long standing non-emergency condition that flares up every now and again and all I need are dressings for it! I then get a text from the prescribers telling me all they can give me are four dressings but they dont actually tell me they've ordered them (which I know won't be enough as I usually get 20 at a time). I then get a telling off from econsult because I've duplicated a request. They just ignored what I was actually requesting. Never again! Ive now been told I have to start all over again trying to get through tomorrow. What's happened to our NHS?

-THIS SITE CANT BE REACHED

tried phoning doctors instead but they are not answering calls.

Absolute shambles.

Competed the form. Was referred to pharmacy. Went to pharmacy and was referred to doctor. Went to doctor again and was told to do an econsult. Done another econsult and was told to make a docs appointment (even though they just sent me away).

Complete joke. All because I needed an urgent appointment according to the enconsult, yet no one would actually see me. Guess I will just have to treat my urgent medical condition at home then.

Worked for me, cost & time effective for me as wellasmy GP. I appreciate it isn't for all conditions but it's another method to get help & advice.

Garbage system designed to make patients go away. My doctor's surgery forces you to use this annoying system as they don't want to see patients. You have to answer endless questions, all required, and it makes your stress levels hit the roof. Perfect for someone who is supposed to help with your health and wellbeing??? How they expect older people to be able to use this is beyond me. Getting clear how we are getting shoved over to private healthcare.

Poorly designed service. Many conditions are not addressed forcing the users to end up without any advice or appointment.

I couldn't believe how terrible this system is. The amount of times it refused to accept my symptoms as legit and told me to seek help myself is insane. I've had to pick options completely unrelated to my actual symptoms just so I could go through and finish the process to get an appointment. This is such a horrible system and it is designed to be this way. Doctors no longer even want to TRY help people.

GP surgeries ignore consults service is worthless and dangerous. Mendip Vale use it but never reply.

What a terrible idea. I have not needed a GP for 6 years & i just want an appointment to get help to feel better. Some really stupid ambiguous questions on my form that i had to keep my sarcasm in check for! I couldn't actually name my issue as it wasn't listed so had to go for back pain when it's not back pain it's kidneys.
I personally feel this system is cold, uncaring & dangerous to patient's.

This e-INSULT system is for the surgery's benefit and certainly NOT for the patient!!

Via the system, my doctor literally "guessed" that I had a viral ear infection rather than bacterial and to "wait 7-10 days". Now, due to its location, I have Bell's Palsy.

Angry and frustrated I completed another e-INSULT form that told me to call 111. After 30 minutes, all they could suggest was for me to call the surgery and be firm. I was eventually given an appointment. A different doctor took one look into my ear and confirmed a bacterial infection.

This e-INSULT system might work for a few ailments to sift out the time wasters, but generally I think it's dangerous and not fit for purpose.

The recent change to e-consult forces one to tick inapplicable boxes in order to proceed. I was delighted with the product before this change was made. Adding "None of the above" would be helpful