Ecom Express Private Limited Omdömen 

pathetic service, tried using this courier through two shipping solutions. no response delay of 10 days, RTO, no ground communication. extremely disappointed

Please shout down your service. Don't irritate the customers. I got a parcel from meesho, it came from Delhi to Tamilnadu, but from Irugur, Coimbatore office to my place they without taking any single step for delivering the parcel, and simply they put a message that unable to deliver, and I went to that office, Mr. Hariharan told me that I got money for 3 failure attempts without taking any single step, and return the parcel to the seller. How clever he is??!! Finally my parcel returned to the seller. I spoke with him from the parcel reached his office and followed him by whatsapp and calls, I requested to him not to return it, and I come and collect in-person. Even though he returned it and answering me without any guilty. Worst experience... I mailed to Ecom express customer care from the date which the parcel reached the Coimbatore hub, but the result is zero. As usual they returned to the seller.

Worst service and the agents are experts in lying. Delay in delivery and pickup as well. They send false messages that they tried picking up the item without even trying for it. Liars . No proper customer care number or any email id to contact them. How can we trust them.

Very worse service from Ecom. They update wrong status and return. I got msg for your shipment is out for delivery and given delivery boy phone. Delivery boy does not pickup phone and not deliver and update return without concerning. when visit his Delhi DU they also not hand over shipment but promise next day will be delivered. however next day also having same case. they not delivered and update shipment return. Again delivery boy does not pickup phone provided by sms from ecom.

As a seller, I'd say they have the worst pickup performance. The pickup executive is not professional at all and talks in a weird rude tone. I have been running the business for the last 3 years from Dehradun and my company is working with Amazon shipping, Delhivery, and Xpreebees but I would never recommend Ecom Express to any of my fellow business owners. If Ecom Express is reading my article please teach your delivery and pickup executives to behave properly and more professionally.

I ordered a kurta set from a site named lucknowi fashion..yesterday I got my parcel via ecom express. .but I got a torn kurta n dupatta. . the payment method was cash on delivery. . I paid 949 rupees to delivery boy.
So it's oblivious that ecom express must have links with that fraud shopping site.
But they are not giving assistance to grab those online frauds.. Very pathetic service

Ecom express is not delivering my prepaid parcel

This e-comm express delivery service is very cheap they’re real fraud people I’ve ordered 5 printed T-shirts only got 2 inside my package kindly check your product in front of e-comm express deliver guy.don’t trust ecom express they’re real thief

really bad delivery service. dont ever ship things through ecom express

I want to give this courier service zero star but there is no option.this company algorithm is fu*ked up , they don't deliver any item, instead they block the number of costume and play eaisy. The employee working in Ecom express are full of shi* I suggest this company should be shut down because it is not there first time but they did this thing thousands of times..

Poor service.....the baddest courier service in kishangrah ajmer.....

Won't deliver

Courier person left without delivering package because I didn't receive otp. As per the rule he could have checked my ID for the same. Company contact number is not reachable have tried more then 15 times. And delivery person is also has updated delivery status door closed. I am really doubtful about his intentions.

He asked me to come out of the house and stand out side near him to check if am receiving otp or not. After he left I have received few sms which includes Ecom express msg regarding delivery person details and some bank transaction sms. But didn't receive any otp msg, how this is possible if he has sent otp I should have received it with other sms.

They say they will deliver but never make an attempt and then mark the delivery as 'undelivered because otp not available'

Very bad service provider uneducated delivery boy

### Negative Report on Ecom Express Courier Company

**Company:** Ecom Express
**Date:** July 8, 2024

**Summary:**
This report outlines several critical issues faced by customers of Ecom Express, a courier company that has consistently failed to meet acceptable service standards. Key areas of concern include delayed deliveries, poor customer service, and mishandling of packages.

**1. Delayed Deliveries:**
Ecom Express has garnered numerous complaints regarding significant delays in deliveries. Many customers report that their packages, which were promised to arrive within a specific timeframe, often take much longer to be delivered. This has caused considerable inconvenience, especially for those relying on timely delivery for essential goods.

**2. Poor Customer Service:**
Customer service at Ecom Express is frequently criticized for being unresponsive and unhelpful. Customers attempting to track their packages or report issues face long wait times, unfulfilled promises of callbacks, and generic responses that do not address their specific concerns. This lack of effective communication exacerbates the frustration of dealing with delayed or lost packages.

**3. Mishandling of Packages:**
There have been numerous reports of packages arriving damaged or being mishandled during transit. Customers have received goods that are broken, tampered with, or in poor condition, indicating a lack of proper handling and care by the company. This has led to increased returns and further dissatisfaction.

**4. Lack of Transparency:**
Ecom Express often fails to provide accurate tracking information, leaving customers in the dark about the status and location of their packages. This lack of transparency erodes customer trust and confidence in the service.

**5. Inadequate Resolution of Complaints:**
When customers raise issues, Ecom Express has shown a lack of urgency in resolving them. Many complaints remain unresolved for extended periods, and compensation for lost or damaged goods is seldom provided. This failure to address problems effectively has led to a significant decline in customer satisfaction.

**Conclusion:**
The recurring issues of delayed deliveries, poor customer service, mishandling of packages, lack of transparency, and inadequate resolution of complaints indicate that Ecom Express is not meeting the standards expected of a reliable courier service. Immediate and substantial improvements are necessary for the company to regain customer trust and improve its service reputation.

**Recommendations:**
1. Implement a more reliable tracking system to provide accurate and timely updates.
2. Enhance customer service training and increase staff to handle inquiries more effectively.
3. Establish stricter handling protocols to prevent damage to packages.
4. Develop a clear and efficient process for addressing and resolving customer complaints.
5. Introduce compensation policies for delayed, lost, or damaged packages to maintain customer trust.

Without addressing these critical areas, Ecom Express risks further damaging its reputation and losing its customer base to more reliable competitors.

I was supposed to get my parcel on 3rd of July but still not received.. delevery man didn't pick up the call nor the person who claim to be the manager didn't pick up the call... Idk why my parcel was sent through this Ecom express... It's my frst time n I hope tis will the last time my company sent me parcel through this express....

Why there is negligence from ecom express. Delivery person didn't even call me. I called them multiple times they refused to take my calls. My product arrived 3 days back even though it was delayed by deliver persons why this much irresponsibility from ecom express. This is the second time i am experiencing the issue with same product. Such a poor service.

one of the worst courier company. their customer service is pathetic. if you call the person, he blocks your calls.