ECO HOME UK Omdömen 

Lee and Shane from Eco Home installed the cavity wall insulation. They were tidy, clean and afterwards you could hardly tell that they had drilled any holes to fill the cavity. Amazing work thank you.

John and Chris were great. They worked really hard and took their time to make sure all of our old insulation was carefully extracted before filling with the new beads. They had to drill through render but made a very tidy job of it.

I recently had external wall insulation fitted on my property by EcoHome UK, which was completed November 10th and the service was excellent from start to finish.
I have to give special credit to Peter, whose communication and professionalism were great throughout the entire process. He kept me updated at every stage, explained everything clearly, and made sure the installation ran smoothly. His friendly, knowledgeable approach really put me at ease.
After reading a previous negative review, I honestly felt it didn’t reflect my experience at all. Based on the high level of service I received, I can only assume there was some misunderstanding, or issue with the customer, because everything from communication to workmanship was carried out to an extremely high standard.
The installation team worked efficiently, kept the area tidy, and the difference in warmth in my home is already noticeable.
I highly recommend EcoHome UK, for anyone considering external wall insulation. Professional, reliable, and genuinely great to deal with.

This was an awful experience and were it not for a lot of interventions this would have been a really shoddy piece of external wall insulation. If they install EWI you will have to do all your own quality control. I’m a building surveyor so knew what to look for but otherwise it would have been a very inadequate job and I am in no doubt I’d have had problems with damp and mould by now.

This company has no idea about customer service. They lie, never tell you what they’re doing and are generally unhelpful. They took four months to complete what they said would be a one week job. It was clearly going to take at least 3-4 weeks but Peter tells you whatever he thinks will make his life easier. In fact the job took them four months.

Peter also gave my neighbour a quote for EWI and also told him it would take one week. He told me that I could be without a toilet for up to three days because he wanted to start the work whilst I was on holiday. However, he told my neighbour that they could put in a temporary arrangement so the WC would only be out of use for a few hours. So take anything he says as untrue. I see that other reviewers have also commented on Peter’s flexibility with the truth.

The first operative to turn up searched around in my kitchen for mug, tea bags etc. and made himself a cup of tea without asking. He also refused to talk to me so I had to email the office to find out what was going on. He decided not to insulate up to the middle of the party wall despite this being agreed with the surveyor who first came round. But of course he didn’t tell me this, so I had to spot it myself. There then followed a long stand-off before it was resolved. I can’t believe they were so gung-ho about this crucial construction detail, given the well reported problems with thermal bridging and mould on party walls.

They clearly had more important jobs to do so there would be weeks when someone would turn up late afternoon to do a quick job then nothing.

They trashed my garden and didn’t ask where to put rubbish – just left it where it was most convenient for them. When I asked them to remove it I was told “they were saving the environment by not removing it more regularly.” What a convenient excuse.

I noted in another review that no-one at Eco-Homes ever apologises for anything, this is exactly my experience.

I had to get them back on numerous occasions, including:

• Remove and replace a section of wall insulation which had been installed incorrectly (Peter insisted it was fine until I started quoting technical guidance to them)
• Re-lay loft insulation that had been trashed by the electrician fitting new fans
• Adjust the rainwater pipe that was discharging onto the new render instead of into the drain (three attempts to get that right)
• Re-do sections of the render top coat where the kitchen waste was too close to the wall and there was a section of missing render
• Extend the boiler discharge pipe because it was too short (two attempts at that)
• Repair and eventually replace a section of leaking soil pipe (three attempts at that)
• Apply sealant that they’d missed around doors and windows
• Test and commission the extract fans (again Peter insisted they didn't need to until I started quoting regulations)

Response to Eco Home comments:

I agree it’s important to get the facts correct for readers, but their response contains factual errors.

The extended duration was caused by:
The customer’s mid-project decision to over-clad both left and right party walls onto two neighbours’ land (requiring two party-wall agreements that had to be arranged after work had already started)
I didn’t decide mid-project to overclad the party walls – it was agreed with the estimator when he came to do the quote. This is good practice to reduce the risk of cold bridging at junctions and I would expect all EWI installers to do this. EH overclad the left party wall without obtaining a party wall agreement and without me having to ask them to do it. The builder decided not to do the same on the other side but didn’t tell me. Fortunately I noticed. Work stopped on 28 April to resolve the problem, the signed agreement was delivered to EH on 2 May (i.e. 4 days lost).

The demand to insulate past the boundary line of the customers property onto both neighbours walls came after scaffolding was up. We completed this additional work for free.
EH did the left party wall without being reminded. The right side wasn’t additional work - the op decided not to do it. Scaffolding wasn’t altered to accommodate this “additional” work.

A 16-day period when the customer was abroad and explicitly stated there would be no access.
This holiday was from 16 July - ie 3 months after the work started. It’s not unreasonable to think that the job would have been finished by then.

Unfortunately "Word count" prevents me responding to “restricted access”.

The guys arrived on time. Some of the equipment didn’t. Nick and Steve contacted me straight away, whilst waiting. Then explained their procedure of drilling two rows of holes and then injecting the polystyrene.
They tried to blow away the drilling dust…. They finished
And said goodbye.
It does make a difference to be treated with respect and explanations.

They tradesmen turned up on time , very polite . They done a very tidy job , also patched up the drill holes to a good standard to paint over . Then spent a good time cleaning up .

Luke & John were super efficient, polite, friendly and quick with the work only taking two hours. We didn't have to move anything in the garage and they worked around us which was a great help.

All in all professional and excellent service all round.

Steve and John did a great job from start to finish. When they arrived they explained what they were going to do then cleared up when they had finished leaving no mess at all !! Thank you !

We had a great experience with Nick and Luke from Eco Home UK. They were super polite, punctual and cracked on with the extraction and then the cavity wall insulation install. They couldn't have been more helpful.

Good workers. Explained the process and ensured the least amount of mess from the procedure. Workers were John “boss” and Jack. Finished on time.

5-Star Review for Eco Home – Cavity Wall Insulation

I recently booked a cavity wall insulation service with Eco Home, and I must say, the experience so far has been excellent. The team was very cooperative, professional, and respectful throughout the entire process. Based on their service and conduct alone, they’ve certainly earned my 5 stars.

As for the results of the job, it’s a bit early to tell. They drilled several holes in the walls and pumped insulation beads inside to help keep the house warmer. From a visual standpoint, everything looks neat and tidy, and the work appears to be done with care.

However, the real test will come over time—especially during heavy rain and colder months. I plan to return and update this review once I’ve had a chance to evaluate how well the insulation performs under different conditions.

So far, so good!

Amazingly efficient, reliable and quality experience with the Eco Home team. The installation was seamless, effortless and all done in a couple of hours. We experienced an almost instant difference in the warmth of the affected rooms. Spreading the cost interest free over 3 months was a nice touch. Thanks

Efficient tidy job, very pleased with the result.

I use eco home uk for cavity insulation and they are brilliant and very fast to book them in. Really recommend them!

John and Nick did a great job. They explained what they were going to do and managed to extract all the cavity wall insulation with ease as it was poorly installed, which meant they could insulate the walls correctly with the resin within a day.

Had a member of your staff out today, Damien, to top up my loft installation in and out quite swiftly, no mess, very polite and informative.

Found Ecohome friendly to deal with, good customer care. The guys who did the job were great, friendly, professional, on time, answered all my questions informatively which gave me more confidence again. They were quick, clean and tidy. Would have got 5 stars if they'd re-rendered the pebble dash after having to remove a brick. 😊

Nick and John turned up too in sleep.Cavity walls , very friendly and polite on a cold.

John and Trevor arrived on time, were quick efficient and friendly.

Surveyor was clear and explained in full the procedure and that it would probably help the damp.
The installation team came on time and worked throughout the day . They were very professional and worked almost without a break throughout the day. They explained each step of the procedure and showed me what they were doing. The work was exactly as the video on the website showed. I am very pleased with the work done and the clearing up after the job was done. An excellent team.